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Customer reviews: ShipEZ‑ Shipping Rates & Rules

Develop by Smartive

Reviews (11)

Overall rating
5

What Merchants Think

Merchants consistently praise "ShipEZ‑ Shipping Rates & Rules" for its flexibility, user-friendliness, and robust functionality. The app is commended for effectively managing complex shipping needs and providing precise control over shipping rates, ensuring accuracy and fairness. Customer support is frequently highlighted as exceptional, greatly aiding merchants in setup and ongoing support.

Key Strengths

  • Exceptional customer support and service.
  • Flexible and user-friendly interface.
  • Ability to manage complex shipping rules effectively.
  • Highly customizable to meet unique business requirements.
  • Reliable long-term support and continuous improvement.

Common Concerns

  • Complex setups may require assistance from customer support.
  • Documentation may not cover all unique use cases.

Final Thoughts

"ShipEZ‑ Shipping Rates & Rules" stands out for its functionality and excellent customer support, making it a top choice for merchants needing customizable and precise shipping solutions. While some complex setups may require additional support, the overall reception indicates that the app is a valuable tool in optimizing shipping logistics on the Shopify platform.

Happy Paws Pet Food

Jul 23, 2025  on Shopify

Highly recommend this app! The set up and integration was very easy. We have numerous shipping profiles based on various conditions including cart, customer, product and delivery zones and with ShipEZ we have finally found an app we can use that addresses all of the conditions we need. We also have a subscription app active on our store and whilst it wasn't clear at the start if this app was compatible, it has integrated seamlessly with our subscriptions app. We did have one small issue with a new shipping profile we introduced but the responsiveness and support was second to none and the issue was resolved quickly. Thanks Brian, your super speedy support is amazing!

Fuel Storage Tanks

Jul 04, 2025  on Shopify

This App is great & offers lots of flexibility. We have a fairly complex setup and on speaking with the support, we were quickly set up and ready to build our shipping rates. The customer support really was second to none - fantastic service.

Rachel Ellen Designs

Jun 03, 2025  on Shopify

Great support! Helped me set everything up how I wanted it, thank you so much!

Blue Mist Collectibles

May 11, 2025  on Shopify

This is by far one of the most streamlined and user-friendly shipping rates and rules apps available on the Shopify App Store. The customer support provided by the development team has been exceptional—they were incredibly helpful during the setup process and quick to respond to any questions I had. It's clear they are committed to continuous improvement, regularly seeking feedback to enhance the app's functionality. Their dedication to long-term support gives me confidence in relying on this tool. The ability to precisely manage our shipping rules ensures we're charging accurate rates, avoiding losses, and providing fair shipping costs to our customers. Brian has provided outstanding support in helping me get everything up and running. His expertise and willingness to assist have been truly impressive. I'm incredibly grateful for all his help—thank you, Brian!

CAME-TV

May 07, 2025  on Shopify

The app is easy to use and the developers were very responsive and patient in helping to solve the problems I was having. Recommended!

Makerlab Electronics

May 06, 2025  on Shopify

This app is very comprehensive for setting up shipping rates for your website. Beyond what the app can offer, customer service is truly exceptional. We highly recommend getting this app.

Crystalmak

Apr 30, 2025  on Shopify

挺好用,设置简单

Italvave

Apr 02, 2025  on Shopify

Absolutely amazing customer response and support. We have unique and complex business rules that involve third-party apps for product options that generate products dynamically with multiple shipping profiles by product type. The live chat/customer support was super responsive, and they have gone above and beyond with implementing custom functions to support our business (and others in the process) so new product data can sync for calculated rates. They also went into their app and set up test scenarios for the unique business rules we have in place so we could see how it needed to be set up since it is not a typical use case shown in the documentation (quantity-based by profile/zone, but also flat cost per item after a threshold). I can't recommend them highly enough!

DEVELOPMENT STORE

Apr 02, 2025  on Shopify

Very helpful support and integrates the shipping rates we want on our store :)

Fidello

Mar 18, 2025  on Shopify

Great easy to use app. Customer service is also very quickly, friendly and professional. If you need to create custom shipping rates based on different conditions, this is the app to choose.

Leaders Furniture

Feb 20, 2025  on Shopify

Outstanding functionality and exceptional customer service! While Shopify’s shipping options offer a decent baseline, they lack the customizability that most businesses need. I’ve tried every single shipping app available, and this one is BY FAR the best. Shipping isn’t a one-size-fits-all solution, and this app gives you the tools needed to achieve anything. I HIGHLY RECOMMEND!!!!!!

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