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Customer reviews: Sherpas: Smart SEO

Develop by Sherpas Design

Reviews (1,498)

Overall rating
5

What Merchants Think

The "Sherpas: Smart SEO" app receives overwhelmingly positive feedback from merchants. Users praise its user-friendly interface and comprehensive suite of SEO tools, which significantly improve their Shopify stores' search engine visibility. The customer support team, especially members like Radoslav and Todor, is frequently highlighted for their promptness, knowledge, and genuine willingness to assist, making for an impressive all-around customer experience. Merchants appreciate the time efficiency and effectiveness offered by the app, making it a highly recommended choice for SEO enhancement.

Key Strengths

  • User-friendly interface, easy to navigate even for non-tech-savvy users
  • Outstanding customer service, with quick responses and effective problem-solving
  • Automated SEO optimizations that save time, such as meta-tags and alt-text generation
  • Comprehensive guides and tutorials to assist setup and usage
  • Integrated tools for managing structured data and improving site speed
  • Flexible pricing plans with valuable features even in the free version

Common Concerns

  • Some users report issues with the automation features failing over time
  • Certain functionalities, like alt attributes and JSON-LD, perceived as basic
  • Pricing is considered a bit high for smaller stores
  • Limited options for automating advanced meta-data tasks
  • Occasional difficulties with Google Search Console integrations

Final Thoughts

Overall, "Sherpas: Smart SEO" is well-regarded among Shopify merchants for its robust feature set and exceptional customer support. While there are a few areas of improvement, particularly concerning advanced automation functions and pricing for smaller shops, the app's benefits in enhancing SEO and saving merchant's time are undeniable. This app remains a valuable tool for businesses looking to improve their online visibility and manage their SEO effectively.

海海倫HHL

Jul 30, 2024  on Shopify

系統設計操作容易,顧客服務理想滿意。

Spice-Land Wholesale

Jul 30, 2024  on Shopify

Updated Review I initially had a number of concerns with the Smart SEO app while using it on the Business Plan, which I outlined in a previous review. However, after working with the Smart SEO team, I wanted to provide an updated assessment based on their responsive support and ongoing improvements. Here's a breakdown of my updated experience: Meta Tags Initially, I found the app's approach to meta tags overly simplistic, as it only scored tags based on character count rather than content relevance or focus keywords. However, Milen from the Smart SEO team has informed me that they are actively developing a feature to improve this aspect by integrating keyword density analysis and AI insights, which I'm looking forward to trying once it's released. Alt Image Attributes While the alt image feature seemed basic at first, the Smart SEO team has added a new AI-powered functionality that uses ChatGPT 4.0 to generate alt tags. This feature creates descriptions by analyzing images, product titles, and descriptions, which has significantly improved its usefulness. I appreciate that I can now customize alt tags with specific keywords, making this feature more practical for enhancing SEO. Page Speed Page speed is critical for SEO, and initially, the app didn't seem to make any noticeable difference. However, Milen clarified that Smart SEO focuses on user experience improvements by pre-loading pages when users hover over links, rather than affecting lab test results like Lighthouse. While I haven't observed a change in test scores, I'm hopeful for improved user experience and SEO benefits over time. JSON-LD and Structured Data I initially encountered issues with JSON-LD structured data, as errors frequently appeared in Google Search Console. The Smart SEO team promptly addressed these issues by fixing warnings related to the local business schema and ensuring proper implementation. The errors were primarily due to missing elements and incorrect country codes, which have since been corrected, improving our site's visibility in search results. Broken Links The broken links feature was initially a letdown, with thousands of issues reported in Google Search Console. Milen worked diligently to resolve these issues, exporting links and using automation to address them effectively. While it may take several iterations to clear all broken links, the team's proactive approach has already made a noticeable difference. Sitemap Functionality I had concerns about the sitemap functionality not submitting to Google Search Console. The team identified a recurring disconnection issue and successfully submitted the sitemap through their connected account. While the app's connection to my account occasionally drops, Milen has provided solutions to maintain connectivity, ensuring the sitemap submission works as intended. Overall Assessment Overall, my experience with Smart SEO has improved significantly due to the dedicated support from Milen. Although the app had its shortcomings initially, the ongoing enhancements and customer support have made a positive impact. I appreciate the efforts to address my concerns and am optimistic about the upcoming updates. I will continue using the Smart SEO app and look forward to seeing how the new features enhance my site's SEO performance. Given the improvements, I feel more confident in recommending Smart SEO to other Shopify users.

The Vapor Bar

Jul 29, 2024  on Shopify

Great app and amazing customer support!

DUTCHIES

Jul 22, 2024  on Shopify

Great customer service and app, lots of possibilities!

Saga of Idun AB

Jul 11, 2024  on Shopify

Really good app I highly recommend and there service and help are really outstanding.

Energy Powersports

Jul 11, 2024  on Shopify

We have an issue with our theme, and I contacted the team at Smart SEO as I suspected it may have been an issue cause by the app. Their support member Rado swiftly contacted me back and assisted, it was discovered that it was not an issue caused by Smart SEO. Despite being an issue outside of their scope, Rado went above and beyond and continued assisting, and giving advice. 5 Stars for excellent customer service!

Miss Topaz

Jul 10, 2024  on Shopify

Thank you so much for your excellent customer service, Radoslav. He is super helpful and guide me through all the sections in Smart SEO. It is the best app for all eCommerce businesses. Highly recommended!

pink-channel

Jul 09, 2024  on Shopify

Very practical and convenient

Orientaleaf

Jul 08, 2024  on Shopify

Timely and professional technical support did some extra work for me. Thank them very much for their excellent team.

The Imagination Shop

Jul 04, 2024  on Shopify

Fantastic Service and flawless customer service. I am awfully Impressed!

Gift85

Jul 02, 2024  on Shopify

Connect Mega Shop

Jul 02, 2024  on Shopify

Excelente, não imaginei que fosse tão bom.

JGIN SPIRITS

Jul 01, 2024  on Shopify

IMMEDIATA RISOLUZIONE, ASSISTENZA EFFICIENTE

Dizauz.store

Jul 01, 2024  on Shopify

Was presently Awkened by Smart SOE with the Auto AI SOE, funtion and background charging, Meta editing, backstep. 404, and im already seen a result in my traffic. For somone who cant use Google add, this is a life saver recommendation for anyone, looking to prove, and test their products.

Whisper Wanda

Jun 26, 2024  on Shopify

Après quelques jours d’utilisations et l’exploitation des liens qui m’ont été envoyé par smart SEO afin de bénéficier au mieux de l’application je commence à ressentir les bénéfices de cette application , je l’a conseille vivement

VEXAN Shop

Jun 24, 2024  on Shopify

Oakville Handyman

Jun 24, 2024  on Shopify

Everything I need in one place; submitting sitemaps, fixing broken links, adding alt tags etc. I've used a few SEO apps, and this one is easily my 'go-to'.

Inhérent

Jun 23, 2024  on Shopify

I had to contact them to fix some problems with a product page and they were great. The app made it really easy to integrate everything in my shop. Overall I am super happy with it.

Bubbly

Jun 18, 2024  on Shopify

Simple and easy to use. Customer support is great - very responsive and clear on answering our queries. Make's such a technical field as SEO much easier.

Scentopia

Jun 14, 2024  on Shopify

I enjoying to use Smart SEO app is really helpful.

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