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Customer reviews: Sherpas: Smart SEO

Develop by Sherpas Design

The Shopify Smart SEO App helps merchants optimize their online stores for search engines, improving visibility and traffic. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (879)

Overall rating
5

What Merchants Think

The "Sherpas: Smart SEO" app receives overwhelmingly positive feedback from merchants. Users praise its user-friendly interface and comprehensive suite of SEO tools, which significantly improve their Shopify stores' search engine visibility. The customer support team, especially members like Radoslav and Todor, is frequently highlighted for their promptness, knowledge, and genuine willingness to assist, making for an impressive all-around customer experience. Merchants appreciate the time efficiency and effectiveness offered by the app, making it a highly recommended choice for SEO enhancement.

Key Strengths

  • User-friendly interface, easy to navigate even for non-tech-savvy users
  • Outstanding customer service, with quick responses and effective problem-solving
  • Automated SEO optimizations that save time, such as meta-tags and alt-text generation
  • Comprehensive guides and tutorials to assist setup and usage
  • Integrated tools for managing structured data and improving site speed
  • Flexible pricing plans with valuable features even in the free version

Common Concerns

  • Some users report issues with the automation features failing over time
  • Certain functionalities, like alt attributes and JSON-LD, perceived as basic
  • Pricing is considered a bit high for smaller stores
  • Limited options for automating advanced meta-data tasks
  • Occasional difficulties with Google Search Console integrations

Final Thoughts

Overall, "Sherpas: Smart SEO" is well-regarded among Shopify merchants for its robust feature set and exceptional customer support. While there are a few areas of improvement, particularly concerning advanced automation functions and pricing for smaller shops, the app's benefits in enhancing SEO and saving merchant's time are undeniable. This app remains a valuable tool for businesses looking to improve their online visibility and manage their SEO effectively.

LightingWay

Jun 27, 2025  on Shopify

Todor has been incredibly patient and helpful in resolving several related issues for me. Even though some of the problems weren’t directly in his area of expertise, he still took the time to analyze and assist step by step. Really appreciate the support! I will recommend this APP to my friends

DArtano

Jun 25, 2025  on Shopify

I’ve been using Smart SEO for a few weeks now, and it’s been a game changer for improving my store's visibility and ranking. The AI-generated meta tags and alt text are incredibly helpful . Everything is easy to understand, even if you’re not an SEO expert. Big thanks to Rado on the support team—he was super helpful today and quickly resolved my issue with patience and clear guidance. Highly recommend this app and the support behind it!

Learning Headphones

Jun 25, 2025  on Shopify

Update: I am working with the team to rectify the situation. The support responses are A.I. generated. Actual agent responses are significantly delayed and nearly identical to the ai responses.

LightingWay

Jun 17, 2025  on Shopify

Urgent Complaint: Inventory Data Corrupted After Uninstalling Smart SEO App I had your app installed for approximately 3 months. During this period, everything appeared to function normally. However, Yesterday I uninstalled the app, I encountered a critical problem: all product inventory information in my backend became corrupted - display" sold out". This issue did not exist prior to the installation of the Smart SEO app. I tried to different way to solved this problem, but it doesn't work. I need some one to help me for this. Thanks!

E Birthday Creations LLC

Jun 16, 2025  on Shopify

I want to give a huge thanks to Todor from Sherpas Smart SEO for his incredible support. He has guided me step-by-step to fix technical issues in my store that seemed complicated, and thanks to his help, everything has been a success. Also, the app has been very useful in showing me what to improve in my meta descriptions and filenames, greatly boosting my SEO. I’m very happy with the service and Todor’s personalized attention. I highly recommend them 100% to anyone looking to improve their Shopify store and Google rankings!

Scentual Candles

Jun 15, 2025  on Shopify

I have been struggling with product schema for a couple of months now - with over 150 products in my store and only 9 valid with rich results on google. I tried fixing it myself by adding it to my themes liquid files and ended up breaking my site. One email with my problem to support at Smart Seo fixed the whole lot, every error flagged by google - GONE! You cant ask for more than that -very happy!

Summer Forever Beachwear and Accessories

Jun 12, 2025  on Shopify

We use this app mostly for image optimization, alt tags, meta tags and broken links. Recently we needed help with an issue and Todor was exceptionally helpful. We have the online store for almost 10 years now and never have received such a detailed and helpful reply to questions. So much appreciated indeed. SummerForever.ca

Luxe Paws

Jun 05, 2025  on Shopify

Outstanding Support from Todor! Todor was incredibly helpful and prompt in assisting with the meta tag setup for my store’s special pages. I wasn’t sure if I needed to update my Liquid files manually, but Todor took care of the integration from their end and clearly explained everything. The process was smooth, fast, and stress-free thanks to his support. Thank you again for making things so much easier. I really appreciate the personal touch and efficiency! Highly recommend Smart SEO for both the features and the amazing support team. — Nicole from LuxePaws Australia

ExcellentSupply.com

Jun 03, 2025  on Shopify

Radoslav from their support team helped me resolve setting up JSON-LD and ansewerd a number of questions to help make sure we were getting the best out of the app. Smart SEO is great because they've covered all the bases for managing SEO for a Shopify store in a very straightforward way. I'm impressed!

CraTiv

May 28, 2025  on Shopify

The app works very well, the structured data is very complete, the customer support consultant is very professional and helped me solve extremely difficult technical difficulties

HockeyStation

May 19, 2025  on Shopify

Very efficient and easy to use seo app to get the results you want. I rarely need to contact support but their team goes above and beyond when asked for help. Thanks to Rado.

PEROZ

May 15, 2025  on Shopify

We experienced an issue with our breadcrumb, likely caused by a previously installed app. I reached out to Smart SEO support team and received a response within minutes. Radoslav was extremely helpful and resolved the issue in under five minutes.

Dragonfly

May 13, 2025  on Shopify

Not sure about the results now, as we did set up the app just a few minutes ago, but Radoslav has been super-helpful, very patient and did the most of the setup for us. He even checked the compatibility with out Impulse Theme and did minor adjustments to make the setup 100%. The app is easy to use. I am looking forward to the the results already.

DetalleShop

May 08, 2025  on Shopify

A professional tool. After the first month of use, we noticed a noticeable improvement in image positioning and weight, as well as automatic error correction. Highly recommended for small and large stores.

Exound Pro Audio

May 02, 2025  on Shopify

The functions of Smart SEO are intuitive and practical. My website encountered some JSON-LD issues due to incorrect settings of other applications, and Radoslav quickly identified the cause and fixed it. Communication is very easy and smooth, highly recommended for use.

Bella Bella Boutique

Apr 28, 2025  on Shopify

Excellent customer service, fast and reliable. Just upgraded to a paid plan to utilize more of the great features the app offers.

GudYu

Apr 25, 2025  on Shopify

Amazing customer service, super easy to use and very helpful when you can't quite figure it out yourself. Very proactive approach to helping.

Tapsi

Apr 23, 2025  on Shopify

Really awesome app and even better is the support! Loved how Radoslav helped me analyze my online shop regarding seo aspects. He took my by his hand and told me what I can improve and so on. I can only recommend it!

HIC Australia

Apr 14, 2025  on Shopify

Rado was knowledgeable, patient and quick to resolve my structured json issue that was conflicting with our issues in my store. Thank you for all your help

Sydney's Collection

Apr 10, 2025  on Shopify

This application has been pivotal for my business. We are an SEO-heavy operation, and Smart SEO has streamlined every aspect. Agents like Radoslav make things easy as well; immediate replies to chat inquiries providing valuable insight. Even the initial AI agent had the right answers to a few inquiries, it's well-trained.

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