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Customer reviews: Smart Notifications

Reviews (29)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the "Smart Notifications" app, often highlighting its ability to solve significant business challenges, such as automating notification processes and improving email communications. Many reviews emphasize the exceptional customer support, particularly praising team members like Kieran for their dedicated assistance. Several merchants have reported substantial time savings and increased efficiency by using this app.

Key Strengths

  • Efficient automation of notifications and email communications
  • Ability to send customizable notifications, including PDF attachments
  • High-quality customer support, particularly from team members like Kieran
  • Easy setup and user-friendly interface
  • Significant time-saving benefits

Common Concerns

  • High pricing compared to other market options
  • Some users wished they had discovered the app sooner

Final Thoughts

Smart Notifications receives overwhelmingly positive feedback from its users, who value its automation features and the exceptional support provided by the team. While the app is considered a bit pricey by some, the benefits it offers in terms of time savings and efficiency seem to outweigh this concern for most. The app is deemed highly useful and is widely recommended for businesses looking to optimize their notification processes.

Don Massimo Coffee

Jun 24, 2024  on Shopify

I never leave reviews so for me to leave one is a big deal - even bigger deal when it comes to five stars! Smart notifications has nailed our biggest pain point which other apps lacked the capabilities to do. The option to send a PDF attachment for order fulfilment to our 3PL warehouse has saved me hours of manual order processing. On top of that, Kieran has been outstanding! He’s been nothing but helpful and gone above and beyond. When the default template wasn’t enough, he lended his wealth of knowledge to make my life easier! I honestly recommend getting this app and paying for the top plan because the benefit are outstanding!

TiCAA Kindermöbel

Feb 05, 2024  on Shopify

We are extremely pleased with this app, which has streamlined our email communications with customers to an impressive degree. The support team behind it has been consistently exceptional, providing top-notch assistance whenever needed. Without a doubt, I wholeheartedly recommend this app to anyone seeking to enhance their email automation processes.

Mariano Store | Handcrafted since 1945

Nov 24, 2023  on Shopify

I have no words to describe the help, patience and kindness of Kieran! Not understanding or understanding very little of coding is not a problem for whoever needs that app because the help Kieran gives is above and beyond my expectations! And of course, the app is great and we can sent as much notifications our clients need. 200% recomment the app!

GetBranded.com

Apr 13, 2023  on Shopify

We have been looking for the functionality this app provides since we started building our website over a year ago. Perfect for our use case, and Kieran has been super helpful with configuring the app and customizing the email layout. I just wish this had come up in our app searches sooner!

DID Electrical

Nov 08, 2022  on Shopify

Fabulous app that has solved three big issues we have. Kieran has been very patient with us and has helped us out enormously so the support is second to none. The app is incredibly versatile and I would recommend to anyone without hesitation.

BeanBurds

May 14, 2022  on Shopify

We installed this app to help notify our suppliers of daily orders and the app works perfectly. Not only that, but the team behind the app (especially Kieran) have given just the best customer service experience I've ever had with any developer on Shopify. The reason for a 3 star is because we feel that the price of the app is high compared to what is available in the market. Sadly, after over a year of using this app we have decided to move over to report pundit, much cheaper and a million more features.

ProHorse

Feb 17, 2022  on Shopify

App does EXACTLY what I needed without extra webhooks or previous coding knowledge. Customer service is fast and very friendly. highly recommend for anyone looking to automate and optimize their business. (I use another app orderly emails to design my emails)

Shop Sps

Dec 08, 2016  on Shopify

Gavin did a fantastic job of helping us get our notifications to look exactly the way we needed them to. He was very responsive and also recorded videos and sent them to help me understand what needed to happen. Could not be more satisfied with this product and level of service!

Skyroamb2b

Oct 24, 2016  on Shopify

We sell and rent pocket-size Wifi Hotspots for travelers around the world, and needed a way to automatically send out order information to our partners in different countries. Smart Notifications was a perfect solution - easy to set up and has been a massive time saver.

Fast Supplies

Oct 10, 2016  on Shopify

We’re an Australian printing supplies company and have found Smart Notifications really useful! Sending out orders to our suppliers has saved us heaps of time.

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