Good App Functionality, But Support Responsiveness and Transparency Need Major Improvement for Long-Term Users The SimplyCost app itself provided good functionality for profit tracking. However, my experience with their customer support was extremely frustrating and lacked transparency, especially considering my long-term loyalty. I had been using this app since May 9, 2017, until I uninstalled it on June 28, 2025. This means I was a loyal user for over 8 years. Despite uninstalling, I was subsequently charged $5.34 (Bill #387820903) for the period covering June 10 - July 10, 2025. A SimplyCost representative had previously promised me on June 14, 2025, that if uninstallation didn't coincide with the billing period, they would refund the final month. I contacted SimplyCost directly multiple times (July 7, July 10, and via the App Store 'Get support' form on July 11) to request this promised refund, providing all necessary details. Despite these attempts, I received absolutely no response from SimplyCost. The issue was only resolved after I escalated it to Shopify Support. Shopify had to intervene and directly contact SimplyCost on my behalf. Only after Shopify's intervention did I finally receive an email from SimplyCost confirming the refund had been processed (on July 12, 2025). This communication was brief and contained no apology for the prior unresponsiveness or the hassle. While the refund was eventually processed, the lack of proactive support and the complete silence from the developer until Shopify stepped in is concerning, particularly for a long-standing user like myself. Users should be aware that resolving billing issues might require escalation.