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Customer reviews: Simplee Memberships & Rewards

Develop by Simplee Apps

Reviews (100)

Overall rating
4.9

What Merchants Think

Merchants using the "Simplee Memberships & Rewards" app generally express high satisfaction with its functionality and ease of use. The app is praised for its intuitive setup process and efficient customer support, making it a popular choice among businesses looking to implement membership features on their Shopify stores.

Key Strengths

  • Exceptional customer support with swift and effective responses, especially from team member Grant.
  • User-friendly interface that simplifies the process of setting up and managing memberships.
  • No transaction fees per member purchase, which offers significant cost savings.
  • The app provides extensive configuration options, allowing for flexibility in managing membership subscriptions.
  • High reliability and consistent performance once integrated into stores.

Common Concerns

  • Residual code issues upon uninstallation, which may affect site performance.
  • Lack of direct integration with POS systems to sell memberships, necessitating workarounds.
  • Occasional initial setup issues, though quickly resolved by support.

Final Thoughts

Overall, "Simplee Memberships & Rewards" is highly regarded by merchants for its strong feature set and exceptional customer support. While there are minor concerns regarding POS integration and code residue, these are generally outweighed by the app's benefits. It remains a strong choice for Shopify merchants seeking a robust membership management solution.

Divinart

Jan 27, 2025  on Shopify

Fabulous app with the BEST customer support! Grant always goes out of his way to assist. Highly recommend!

Pawstar

Jan 03, 2025  on Shopify

The app is very user friendly and quick to setup. I had one issue and they were able to fix it within 20 minutes. Highly recommend.

ZED School

Dec 05, 2024  on Shopify

I trialled the Simplee Membership app for my store, and was impressed by many of the features. Sadly my store is niche and I couldn't quite make this app work for my business model. I uninstalled it, and some of the code remained on my site which was not giving me a great result. I am happy to report that I was able to contact the developers and they assisted me even though I wasn't going to be a long-term customer. Very quick and efficient service was provided by Grant and, before I knew it, my store was back to full working order with all of the unwanted code removed. In my mind this is the measure of REAL customer service... when someone is willing to help you even when you're not going to become a paying customer. As a result I have been left with a good feeling about the developers. I shall absolutely keep this app in mind for a time when I do need its features, because I know that they will support me. Thank you guys. Great work!

Simple Store of Sweden

Nov 12, 2024  on Shopify

Great app, works very well and the support is above fantastic. Appreciate it very much. thanks. The support is very fast for responding when I bump into a problem and they also do their very best to respond, help and solve the problem. 5/5. Thanks a lot to the whole Simplee team, you guys are just great!

CatoDezorra.com

Nov 10, 2024  on Shopify

Very simple and works perfectly; needed to consult customer service in order to set up what I needed, but their CS was very fast, responsive, and friendly. First request for custom support took about a day; second took only a few minutes! Will be sticking with them for a while.

OMG That's Creative!

Nov 04, 2024  on Shopify

The team at Simply Memberships has been exceptional. Every time I have a question, they respond promptly, often with detailed answers or helpful screenshots. I highly recommend Simply Memberships to any business considering a membership setup for their store. Thank you, Simply Memberships, for your outstanding support! You guys ROCK!!! I wish much Success to you all!!

Australian Business Guide

Nov 03, 2024  on Shopify

Grant was excellent! He went above and beyond to assist me, I can’t thank him enough. Not only did he answer all of my questions, but he did so swiftly and I was up and running in no time. Simplee is exactly what I’ve been looking for. THANK YOU!

G-Talent.Net

Oct 25, 2024  on Shopify

The support is incredibly helpful and fast. We have been using this app for our membership feature and it works amazing.

Kawaii Corner

Oct 23, 2024  on Shopify

Simplee Memberships & Rewards has been incredibly easy to use and install. The setup process was straightforward, and we barely needed any guidance to get it up and running. It's a very intuitive app that makes creating and managing memberships hassle-free. One of the biggest advantages is that there are no transaction fees per member purchase, which is a game-changer compared to many other Shopify competitor apps that charge fees each time members spend. This has saved us a significant amount of money. The support team is fantastic—they respond quickly and are always patient in explaining anything we don’t understand. They’ve been a huge help in making sure we maximize the potential of the app. My only feedback is that I wish we could sell memberships directly through the POS app. Right now, our in-store associates have to reroute to the web browser on the iPad to sell memberships, which adds a bit of extra time. That being said, we’re excited to see how this app continues to improve and scale. We can’t wait to see the upcoming enhancements!

Energetic Athletics

Oct 21, 2024  on Shopify

The support team makes this app 5 star worthy. Any issues I've run into with setup were quickly fixed for me with a simple email request. I highly recommend Simplee. Thanks guys!

MAUNA APPAREL

Oct 01, 2024  on Shopify

Their customer service puts our customer service to shame! Honestly, the Simplee Team is amazing at troubleshooting, they are so responsive and looking for ways to help and make your membership program run smoothly. 100% recommend their app.

Wishful Tinkering

Aug 01, 2024  on Shopify

Excellent customer service! They went above and beyond for me. Grant (the person I was helped by) even pointed out ways that he could make my life easier using their app WITHOUT ME EVEN ASKING. I will definitely continue to use Simplee Memberships for as long as I can afford it.

Best Before Market

Jul 18, 2024  on Shopify

I am not exaggerating when I say that Simplee team is the best customer service experience I have ever encountered. I have had to chat with their team many times while creating our website and they reply within 5 minutes and all questions/comments/requests completed quickly and easily. HIGHLY recommend.

Sol Dept.

Jul 07, 2024  on Shopify

Comprehensive user interface. Simplee is very helpful and attentive with their clients. Highly recommend.

Your Color Style

Jul 01, 2024  on Shopify

Customer service for this product is outstanding. They are quick to respond and have implemented my requests, which is just amazing. Great team behind the scenes and a great product.

Farm Direct

Apr 19, 2024  on Shopify

The app is simple, does what it needs to do, and the customer support is excellent. Thanks again, Grant!

Affordable Grooming Shears

Apr 11, 2024  on Shopify

Wow! Fast response to a question!! Game changer. Fixed the little piece i was missing and i couldn't be happier :) THANK YOU

Tasty Update

Mar 18, 2024  on Shopify

The app is great! We've tried a ton of apps over the years and even a more popular subscription app -- and this app was very easy to install, follow along with their installation video, set up subscriptions and add it to our website. We use it to unlock content for weekly, monthly and yearly subscribers. When we reached out to their help chat -- took a few minutes for the developer to jump on the chat -- not a lower level support. I recommend this app --

Lost Winds Dive Shop

Jan 08, 2024  on Shopify

This app and the support are great! We have been using this app for the past year and it has been great! Super simple to set up and easy for customers to sign up. We experienced an issue when we updated our theme and these guys were on it within minutes! Highly recommend this app

Golf3R

Dec 18, 2023  on Shopify

Great app that do exactly what I was looking for. Even though I experienced a few issues at first with the new widget, the support team was there to help and found a way to fix the problem on a very quick manner. Amazing support that deserve 5 stars!

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