Simesy Order Editing & Upsell

Develop by Shopify

Free plan available

Streamline self-service order editing and boost sales with upsell features.

Post-purchase upsell

Order cancellation

Self-service editing

About Simesy Order Editing & Upsell

Launched Jun 05, 2025

Built by Shopify

Address

Suite 1800 - 510 West Georgia Street, Vancouver, BC, V6B 0M3, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Self-service Order Editing, FAQs app that let customers edit orders, cancel order & help themselves

Reduce support with self-service order editing solution. Allow customers to edit shipping address, swap product, change variant, cancel order, add order and more. Improve AOV on autopilot by showing post purchase upsell products. Automatically refund or issue store credit when customers cancel order. Fully control over what customers can make changes and set how long customers can edit orders. Let your customers help themselves with ease.

Allow customers to fix mistake or cancel order with self-service order editing
Edit address, contact info, product options, change quantity & add more products
Configure order editing deadline, control what customers can edit orders
Automatically refunds to orginal payment method or issue store credits

Pros

Reduces customer support workload by allowing self-service order editing.
Enables customers to easily edit shipping address, swap products, change variants, and add or cancel orders.
Improves average order value (AOV) by providing post-purchase upsell options.
Automatically handles refunds or issues store credit when orders are canceled.
Gives full control over what changes customers can make and sets time limits for editing, allowing tailored configurations.

Cons

May require initial setup and configuration to ensure correct functionality and control settings.
Potential for increased complexity in order management due to frequent changes by customers.
Some users might encounter difficulties or confusion while using the self-service features if not clearly guided.