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Customer reviews: Signifyd

Develop by Signifyd

Reviews (166)

Overall rating
4.1

What Merchants Think

Merchants have mixed opinions about Signifyd. While some appreciate its fraud detection capabilities and the ease of international expansion, others are dissatisfied with its customer service and unexpected business decisions. Several users highlighted the app's effectiveness in reducing fraudulent transactions and improving approval rates, while others were frustrated by account closures and poor communication.

Key Strengths

  • Effective fraud detection and prevention.
  • Responsive customer service applauded by many users.
  • Helpful in launching within new international markets.
  • Simplified setup and user-friendly interface.
  • Guarantees and support for chargeback disputes.

Common Concerns

  • Issues with communication and customer support responsiveness.
  • Unexpected account closures and changes to plans without proper notification.
  • Problems with order processing and store syncing significantly impacting operations.
  • Concerns over reimbursement being in the form of future credit rather than immediate compensation.

Final Thoughts

Overall, Signifyd is praised for its powerful fraud prevention technology and benefits for businesses operating in high-risk environments. However, inconsistent customer service and administrative changes have deterred some merchants. For businesses that require strong fraud protection, Signifyd offers substantial advantages, but it may not suit all merchants due to the aforementioned drawbacks.

HIDDEN CULT®

Apr 07, 2025  on Shopify

Signifyd will quickly burn the multi-million dollar business you’ve built. They promised protection from fraud and increased acceptance of orders, instead, they took a LARGE CHUNK of our money, blocked THOUSANDS of legitimate orders from loyal customers, and completely wrecked our reputation. No warning, no explanation. Just cancellations and total chaos. We were left to fix everything manually and apologize for their mistakes. They charge a fortune, cancel real orders, and disappear. We lost sales, customer trust, and years of work. Skip the headache. Accept chargebacks yourself, it's cheaper, and without the total nightmare. Do yourself and your business a favour - avoid these scammers at all costs.

Mainland Skate & Surf

Mar 14, 2025  on Shopify

I would recommend Signifyd, they've been doing a great job of monitoring and advising on our customer's credit card purchases. It's really nice to find an app that has is concerned about customer service! They're very responsive and go the extra mile to help when a problem arises.

Shoe Palace

Feb 04, 2025  on Shopify

We love Signifyd. We operate in a high-fraud industry, and they are awesome to work with. We have stellar approval rates, and I believe they have the best fraud detection. They work closely with us, and we don't have to endlessly tinker with rules. They pretty much handle everything.

CORGITECH

Oct 30, 2024  on Shopify

I loved Signifyd when I started using them. Then they switched to reimbursement via credit towards your next invoice which doesn't really do anything to help. It just means you have to keep using them. Ok fine, the screening is still good. Most of my business is via repeat customers and the scams are pretty easy to identify so I decided I probably am not benefiting from my plan. I've tried reaching out to support via email for over a month now asking about plan options as I've had trouble justifying their usage. I've received zero replies. The ticket I submitted as medium priority was downgraded to low and I'll bet I won't hear back until the next billing cycle. It's going to be awkward when I have to issue a chargeback.

Yakka Gear

Aug 19, 2024  on Shopify

Wrongly turned off store syncing without our permission. Was advised it was because we didn't use the service, but upon further checking we did have it turned on and using it. Asked support to restore it and fix syncing transactions for guarantee, and they advised they did, but still not working.

pdpgaming

Jun 05, 2024  on Shopify

Really great service. The support team is quick to respond to any inquiry. The platform itself is relatively easy to set up and has significantly helped to prevent fraud on out site. In addition, we use Signifyd to fight chargebacks which has freed up our time. Their order guarantee is an added plus. Highly recommend.

Cubic Zirconia CZ

Apr 01, 2024  on Shopify

Interface is relatively simple to use. Unfortunately when you need them don't expect them to be there for you. We've been a customer of Signifyd since the app was new and have never filed for a chargeback claim reimbursement. We've used the guarantee for only orders that were concerning to us ('pay as you go' plan), but even those that were guaranteed never went to a claim so our account has been pure profit for them. We just found out that they decided to stop supporting the plan that we have been on and closed our account. They didn't send any notification that the account was going to be closed nor that it was closed, and no way to get it back without a $500 monthly minimum spend. Apparently small businesses aren't worth their time.

HOLLYWOODHUNNA

Jul 25, 2023  on Shopify

they take care of you instantly had the app for 6 years now! recommended! if you have any issues they will respond on a timely manner.

Khalsa Kirpans

Aug 20, 2013  on Shopify

Revenue new markets Signifyd was instrumental in our ability to launch in new markets given their ability to ensure we processed only clean transactions. Fraudulent international transactions was a major concern for us given the decreased searchable customer data compared to our domestic home base. Signifyd’s impressive database was able to find rich data sources on even the most remote of customers, giving us peace of mind knowing we were not about to ship to international identity thieves. KhalsaKirpans.com

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