Customer reviews: VOC AI Live Chat & AI Chatbots

<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about "VOC AI Live Chat & AI Chatbots." While many praise the app for its powerful AI features and support capabilities, there are significant frustrations related to misleading cost information and login difficulties.</p> <h3>Key Strengths</h3> <ul> <li>Impressive AI learning ability for handling inquiries and support tasks.</li> <li>Reduces cart abandonment rates and boosts conversions.</li> <li>Valuable analytics tools and insights.</li> <li>Effective multilingual support and smooth language setup.</li> <li>Excellent customization options to fit brand voice.</li> <li>Streamlined customer touchpoints integration with Shopify and other platforms.</li> <li>Great for managing pre-sale inquiries and routine customer service tasks.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusing cost messaging; the app is not free as initially implied.</li> <li>Issues with account creation and login, preventing access to the app.</li> </ul> <h3>Final Thoughts</h3> <p>"VOC AI Live Chat & AI Chatbots" is a potent tool with robust AI capabilities, significantly enhancing customer service and conversion rates when it's operational. However, clearer pricing and improved access processes are necessary to address common merchant frustrations and improve overall user satisfaction.</p>

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Reviews (12)

Overall rating

3.9

5

12
4
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1

4

What Merchants Think

Merchants have mixed feelings about "VOC AI Live Chat & AI Chatbots." While many praise the app for its powerful AI features and support capabilities, there are significant frustrations related to misleading cost information and login difficulties.

Key Strengths

Impressive AI learning ability for handling inquiries and support tasks.
Reduces cart abandonment rates and boosts conversions.
Valuable analytics tools and insights.
Effective multilingual support and smooth language setup.
Excellent customization options to fit brand voice.
Streamlined customer touchpoints integration with Shopify and other platforms.
Great for managing pre-sale inquiries and routine customer service tasks.

Common Concerns

Confusing cost messaging; the app is not free as initially implied.
Issues with account creation and login, preventing access to the app.

Final Thoughts

"VOC AI Live Chat & AI Chatbots" is a potent tool with robust AI capabilities, significantly enhancing customer service and conversion rates when it's operational. However, clearer pricing and improved access processes are necessary to address common merchant frustrations and improve overall user satisfaction.

AI•conic! Verve

Nov 05, 2024 on Shopify

I give zero stars for the misleading page. This app is not free. You will be promoted to log in into an account, that you cannot create from the app anyway, so this connector is broken in the first place. When you look at their website, this chatbot is extremely expensive.

Monsta-RC

Oct 18, 2024 on Shopify

This app is not free. You only find out how much it really costs after installing it and trying to set it up. Its a scam!!

ChoiceeOwn

Aug 17, 2024 on Shopify

AI learning ability is impressive. manage pre-sale inquiries, flash sale question, and post-sale issues effectively. Processes fine-tuned with support. Kudos!

Thekaydar

Aug 16, 2024 on Shopify

AI learning ability is impressive. Manages pre-sale inquiries, flash sale questions, and post-sale issues effectively. Processes fine-tuned with support. Kudos!

45andForever

Aug 14, 2024 on Shopify

Initially skeptical, now convinced. Reduced cart abandonment rates significantly. Analytics tools are invaluable. Support's help in interpreting data was crucial.

Plumy Queen

Aug 13, 2024 on Shopify

Great for 24/7 support on a budget. Excellent for shipping and returns FAQs. Setup issues resolved quickly. Great value!

Loin Maximo

Aug 13, 2024 on Shopify

Revolutionized our customer service. Handles routine queries, freeing up human agents. Multilingual support is a plus. Language setup was smooth.

InKing Wear

Aug 13, 2024 on Shopify

Love the customization options. Fits our brand voice perfectly. Support team was exceptional in troubleshooting. Worth every penny!

Huntwise Outfitters

Aug 12, 2024 on Shopify

Noticeable increase in conversions. Impressive pre-sale inquiry handling. Support helped optimize responses. A must-have for e-commerce businesses!

Goku Jein

Aug 12, 2024 on Shopify

Boosted our customer engagement significantly. Provides detailed product comparisons, smooth checkout guidance, and efficient returns support. Customized perfectly for us.

Freak Bean

Aug 12, 2024 on Shopify

Perfect for small businesses. Great at handling discount questions and promo codes. Excellent post-sale tracking support. Quick CRM integration. 5 stars!

Abbasai Monk

Aug 08, 2024 on Shopify

Game-changer for our store. Support helped set up custom responses. User-friendly interface and insightful analytics. It's like having a tireless team member!

Belish Beauty

Aug 08, 2024 on Shopify

VOC AI is fantastic! Pre-sale product matching, handled sizing queries during promotions, converted browsers to buyers. Support team was top-notch. Highly recommend!

Stick Gripps

May 01, 2023 on Shopify

Can't even log in

Cocinare

Apr 14, 2022 on Shopify

Shulex has helped automate and streamline all of our customer touchpoints across Shopify store and other ecommerce platforms. This has allowed my team to deal with emails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal and most of the issues can be resolved without having to leave the Shulex helpdesk. For us, the most important is being to collaborate smoothly among our team members & improve work productivity.