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Customer reviews: Shop Secure

Develop by Shopify

Reviews (124)

Overall rating
3.7

What Merchants Think

The overall feedback from merchants regarding the "Shop Secure" app is mixed. While some users find it beneficial and initially reliable, many have encountered issues with its operation, particularly concerning support and functionality over time.

Key Strengths

  • The app is intuitive and easy to set up, allowing quick integration.
  • Offers a good initial value, with users praising its initial performance.
  • Highly appreciated for its simplicity and ease of use.

Common Concerns

  • Frequent outages leading to a loss of functionality.
  • Lack of responsive customer support, making problem resolution difficult.
  • Residual code left after app removal, causing performance issues on websites.
  • Unexpected charges despite the loss of service.

Final Thoughts

In summary, "Shop Secure" has potential and has been beneficial to some. However, its long-term reliability and customer support are areas that need significant improvement. Users seeking a robust, dependable solution might need to weigh these concerns against the app's strengths before committing.

BULK SERUMS

Oct 22, 2023  on Shopify

Signed up for the $9 plan worked for about a month, now just the dreaded 404 page, but the $9 debit from our account works fine.

Rhinestone Jewelry Corporation

Oct 05, 2023  on Shopify

Once upon a time, it worked fine and they responded to a support request. Now, finding out by surprise, our website which supposedly blocked China is fully open to China. Nobody answers emails or web support requests. In addition, after removing the app, there is still a lot of code left on the website that is causing performance issues.

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