Reviews: ShipTection

Customer reviews: ShipTection

Reviews (34)

Overall rating

4.4

5

19
4
3
2
1

3

What Merchants Think

Merchants generally find ShipTection to be a valuable addition to their e-commerce operations, with many praising its customer service and integration capabilities. However, there are significant concerns about its automatic insurance features and claim processes, leading to a mixed overall reception.

Key Strengths

Exceptional customer service and support, particularly highlighted by individual team members.
Seamless integration with existing platforms and easy setup.
Improved claims submission process compared to competitors.
Flexible and customizable insurance options that align with merchants' branding.
Cost-effective, with many merchants appreciating the simple pricing structure.

Common Concerns

Technical glitches impacting site performance and conversion rates, particularly with automatic insurance features.
Issues with claim rejections and the perceived need for auto-insurance to be active for claim acceptance.
Some merchants experienced challenges during the setup process, requiring dedicated support to resolve bugs.
A few users found the app to be non-functional.

Final Thoughts

Overall, ShipTection is well-regarded for its customer support and flexibility, making it a viable option for businesses seeking shipping protection solutions. Despite its strengths, potential users should be aware of technical issues and claim process concerns before integrating the app into their operations.

Bailey's Blossoms

Jul 11, 2021 on Shopify

We have used other shipment protection products/services in the past and were consistently frustrated with spending so much every month (a majority of the revenue from the offering for sure), just to have those services reject customers' claims unless they fit a very specific window of criteria - causing us take care of the customer ourselves anyway. They would even go so far as to tell us the customers were their customers, not ours. This led us to start considering (and even started) developing our own app to offer our own branded-protection offering ourselves. Thankfully, we were connected with ShipTection at the very early stages of our development and found they had come up with an app that does the very same functions we were wanting to create! They did the work for us!! Thank goodness! ShipTection does everything we had already decided we wanted in our app! And instead of taking a percentage of sales, it's all for just the (VERY LOW) monthly fee! Amazing!! We now offer our shipment protection with our own branding (no mention or call-outs to ShipTection anywhere), our own pricing structure, the ability to have the offering toggled on our off automatically... EVERYTHING we had already decided to build into our own product! This has been a slam-dunk win-win-win for us. ShipTection wins with a VERY happy customer. Our customers win, being able to pay pennies on the dollar for extra assurance they will receive their product after it leaves our hands. We win by retaining 99.9% of the revenue generated buy our own shipment protection offering!