What Merchants Think
Merchants generally find ShipTection to be a valuable addition to their e-commerce operations, with many praising its customer service and integration capabilities. However, there are significant concerns about its automatic insurance features and claim processes, leading to a mixed overall reception.
Key Strengths
- Exceptional customer service and support, particularly highlighted by individual team members.
- Seamless integration with existing platforms and easy setup.
- Improved claims submission process compared to competitors.
- Flexible and customizable insurance options that align with merchants' branding.
- Cost-effective, with many merchants appreciating the simple pricing structure.
Common Concerns
- Technical glitches impacting site performance and conversion rates, particularly with automatic insurance features.
- Issues with claim rejections and the perceived need for auto-insurance to be active for claim acceptance.
- Some merchants experienced challenges during the setup process, requiring dedicated support to resolve bugs.
- A few users found the app to be non-functional.
Final Thoughts
Overall, ShipTection is well-regarded for its customer support and flexibility, making it a viable option for businesses seeking shipping protection solutions. Despite its strengths, potential users should be aware of technical issues and claim process concerns before integrating the app into their operations.