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Customer reviews: ShipTection

Reviews (33)

Overall rating
4.3

What Merchants Think

Merchants generally find ShipTection to be a valuable addition to their e-commerce operations, with many praising its customer service and integration capabilities. However, there are significant concerns about its automatic insurance features and claim processes, leading to a mixed overall reception.

Key Strengths

  • Exceptional customer service and support, particularly highlighted by individual team members.
  • Seamless integration with existing platforms and easy setup.
  • Improved claims submission process compared to competitors.
  • Flexible and customizable insurance options that align with merchants' branding.
  • Cost-effective, with many merchants appreciating the simple pricing structure.

Common Concerns

  • Technical glitches impacting site performance and conversion rates, particularly with automatic insurance features.
  • Issues with claim rejections and the perceived need for auto-insurance to be active for claim acceptance.
  • Some merchants experienced challenges during the setup process, requiring dedicated support to resolve bugs.
  • A few users found the app to be non-functional.

Final Thoughts

Overall, ShipTection is well-regarded for its customer support and flexibility, making it a viable option for businesses seeking shipping protection solutions. Despite its strengths, potential users should be aware of technical issues and claim process concerns before integrating the app into their operations.

Osei – Duro

Aug 25, 2025  on Shopify

Shiptection is filling in all the gaps that our previous order insurance app had. Flexible aesthetics and function, responsive customer service and tech support and a clear and fair income split. We have not had to deal with any claims yet, so I can't speak to that portion of their services yet.

JaxKelly

Aug 22, 2025  on Shopify

We've had a seamless experience with ShipTection from day one. The integration was smooth, and we’ve had zero issues since implementing it. Their customer service team has been consistently responsive, helpful, and genuinely invested in our success. It's reassuring to know our customers have added protection, and the added revenue share is a nice bonus. Highly recommend ShipTection to any merchant looking for a reliable shipping protection solution.

Heavyglare Eyewear

Aug 15, 2025  on Shopify

I have been using ShipTection for a couple of months without any issues. They have a good revenue share and we do have some people add it to their purchase, so it is a add value to those customers. I looked at a couple of their competitors, but they wanted a much higher portion of the sale. We have never had a claim on a delivery. It is a win/win for a bit more revenue.

Misty Mountain Gaming

Aug 15, 2025  on Shopify

Very cost-effective, shares sales, and has excellent customer service for our buyers and excellent support for our team. Very happy we made the switch from Route!

MAVEN PERFORMANCE PRODUCTS

Aug 08, 2025  on Shopify

We get way too many fraudulent orders with this app, even after uninstalling it! orders come in for $.98 with ONLY shiptection on it (no product)- this app is a target for fraud as people are checking to verify if stolen cards work by only buying the shiptection. We get several bogus orders a day when before it was probably 1 every couple months - there is nothing in the app that stops people from just buying shiptection, if you add a product and shiptection you can remove the product and shiptection stays- this is likely how they are adding only shiptection.

Fun Foods Canada

Jul 02, 2025  on Shopify

We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca

Willow and Beech

Oct 31, 2024  on Shopify

Sadly have come back to change my review to 1 star. Shiptection put on a very false front making you think they actually offer what they are advertising but after using them for a prolonged period we have found they are just another typical insurer who only has their interest at heart, not the customers. We have had constant glitches with the app when it was turned on to automatic, which heavily impacted our conversion rate. We chose to remove it from the site and move to manual adding, this is when everything came unstuck. At the point we weren’t insuring every order the claim rejection began, then they sneakily tried to turn our insurance on the auto add which meant we were paying insurance on all orders without consenting to it. When I addressed this our manual function stopped working, so we emailed asking them to add the insurance for us. Without explanation they contacted us telling we are no longer insurable - we have had extremely minimal claims and the last few were all rejected. Apparently if they can’t take advantage of you and force you to pay insurance on every order, whether it’s needed or not, it’s not beneficial to insure you. Your options are - have insurance on your website and have a glitchy site that affects conversion, or ask for manual B2B insurance and be rejected for your claims because you aren’t paying them enough. 100% steer clear!

Serious Steel Fitness

Feb 23, 2024  on Shopify

After working with other shipping insurance providers we are happy to be working with ShipTection. They have some of the best customer service we have found in our 15 years of e-commerce. Will went above and beyond to ensure the app is integrated with our sites and performing optimally. We highly recommend ShipTection.

RV6 Performance

Jan 09, 2024  on Shopify

ShipTection is awesome! This is a great option for customers. The customers file claims with ShipTection which gives us more time for other day to day matters. Integration and customer service are great. I highly recommend anyone looking to offer shipping protection to use them!

Trust Fund Beauty

Jun 28, 2023  on Shopify

What a pleasure to deal with! The process has been seamless since we began and the customer service is incredible! We'v tried 3 insurance companies in 3 years and this is by far the best. Don't hesitate!

Willow and Beech

Jun 13, 2023  on Shopify

Faultless experience so far, service has been exactly what was offered, excellent communication. Customers experience has been positive as well as our own. Highly recommend.

Willow Boutique

Jun 12, 2023  on Shopify

Great experience! Love the team behind ShipTection!! It has helped our customers and business a lot in the first few months of using ShipTection!

Freddy USA

Nov 29, 2022  on Shopify

Very Professional and really quick in responding and handling our requests. We are very happy to work with them!

STEEL HORSE LEATHER

Nov 11, 2022  on Shopify

Hands down best shipping insurance app! The revenue share has others in the market beat and the ease of which claims are processed is superb. I've had this on our store for months and has been working flawlessly. Their team answers questions quickly and helps with integration and setup. Overall, I can highly recommend it!

Magic Beans

Sep 19, 2022  on Shopify

We have had a great experience with Shiptection. The customer service is top notch and helped us save revenue over time. Much better experience than our attempt at other solutions!

One Loved Babe

Sep 09, 2022  on Shopify

ShipTection has been great! Customer service has been very quick to respond to any questions or situations that we run into, although we haven't had many problems at all! Happy to suggest them to others looking for a shipping protection option.

C-IN2 New York

Aug 29, 2022  on Shopify

Will and his team have been really wonderful. They helped us set up Shiptection on our store. They were patient and answered all of our questions before we added the app and switching from Route. They're very quick to respond and they've resolved all of our claims so far. Super easy to use. Their customer support is impeccable. I trust Will and his team. I highly recommend this app!

Cubic Mini Wood Stoves

Jun 01, 2022  on Shopify

We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.

Keebio

Mar 17, 2022  on Shopify

ShipTection has been working really great for us after switching over to it from Route. We were having plenty of problems with Route in regards to denied claims or being too late to submit a claim due to the tight time windows for submission. We really got killed by international shipments, as those typically take longer to deliver, and a 30-day window is not enough. The claims window for ShipTection is much better, and the claims submission process is much smoother as well. For any claim, the ShipTection team handles all the work with helping my customers through the process and setting up a refund or replacement shipment. They are backed by InsureShip, and it's been solid so far. We ran into a couple of bugs during the setup process of the app, but their developer worked with us to iron things out, and things have been working well ever since. So if you're tired of Route, you can't go wrong with ShipTection.

doraihome

Feb 17, 2022  on Shopify

The ShipTection team is excellent! We had a few hiccups with the initial install, however they were very responsive and resolved all issues quickly. Filing claims is easy for our team as well as our customers. Definitely worth the switch from Route.

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