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Customer reviews: Shiprocket: Smart COD

Develop by Shiprocket

Reviews (11)

Overall rating
4.3

What Merchants Think

Merchants generally view "Shiprocket: Smart COD" as a valuable tool for optimizing cash flow and reducing return-to-origin (RTO) rates. While some initial setup issues were reported, users praise the app for its flexible features and effective customer support.

Key Strengths

  • Effective A/B testing for informed decision-making.
  • Customization of shipping and COD charges to enhance profitability.
  • Significant reduction in RTO rates.
  • Boost in prepaid order volumes.
  • Flexibility in managing delivery options and payment methods.

Common Concerns

  • Initial challenges in setting up features.
  • Ineffectiveness of bulk operations for blocking pin codes.
  • Occasional support response delays for technical issues.

Final Thoughts

Overall, "Shiprocket: Smart COD" is well-received by users who appreciate its ability to enhance operational efficiency and profitability. Despite some setup and support challenges, the app is considered a powerful tool for merchants focusing on reducing RTOs and increasing prepaid sales.

Himkhand

Apr 18, 2025  on Shopify

Today, I downloaded the Shiprocket app to use the SmartCOD feature. Initially, I faced some challenges while setting up the rules. However, after reaching out to their support team, I received an immediate and effective solution. It was truly impressive! The app I had been searching for the past 5 hours solved my issue in just 2 minutes. A big thank you to Shiprocket for the excellent support and such a helpful app!

Preyans

Feb 27, 2025  on Shopify

not blocking pin codes for COD orders. please resolve it or check what's wrong with that..but now it's working fine when we divided our all pin codes in to 4-5 parts, in bulk it's not working properly, so i am increasing the review size from 1 to 3 based on the shiprocket team discussion, they help me to resolve the issue.

Stylistaa

Oct 24, 2024  on Shopify

"Customized shipping and COD charges—amazing!" This app allows us to apply custom shipping and COD charges, which helps us manage profitability better. We love the flexibility it gives us to tweak payment and delivery options depending on the product and customer.

ClassTrend

Oct 24, 2024  on Shopify

"Perfect for A/B testing!" The A/B testing feature is fantastic! We used it to compare different checkout flows and found that hiding certain delivery options increased our prepaid orders. It's a great tool for data-driven decision-making!

Stylistpot

Oct 24, 2024  on Shopify

"Reduced RTO drastically!" We were struggling with high RTO rates, but after using Shiprocket Smart COD, we've seen a significant reduction. The app's ability to apply COD charges selectively and hide payment methods makes it a brilliant tool for optimizing cash flow.

Bombayvogue

Oct 24, 2024  on Shopify

"Boosted our prepaid sales!" This app made it easy to hide COD options for certain products, and we saw an immediate boost in prepaid orders. The flexibility to set shipping charges based on specific cases is incredibly useful. A must-have for any serious e-commerce store!

Skyparrow

Oct 24, 2024  on Shopify

"Game changer for prepaid orders!" Shiprocket Smart COD helped us increase our prepaid order percentage significantly by hiding unwanted payment modes. The ability to conduct A/B testing and apply COD charges only on selected items is a game changer! Highly recommend it to sellers who want to reduce RTOs.

Fronlioz

Oct 23, 2024  on Shopify

"Solved our RTO problems!" Shiprocket Smart COD helped us tackle our high RTO rates by applying COD charges to specific items and regions. Now, we’re seeing more prepaid orders and a huge reduction in returns. This app is worth every penny!

The Secretcloth

Oct 23, 2024  on Shopify

Prepaid sales are up, returns are down We’ve seen a major increase in prepaid sales since using this app, and our return rates have dropped significantly. The ability to manage payment modes and apply COD selectively has been a huge benefit.

L for Lady

Oct 23, 2024  on Shopify

"Perfect for optimizing delivery costs" We love the way this app allows us to apply custom shipping charges. It’s helped us balance delivery costs and make our shipping operations more profitable, all while boosting prepaid sales.

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