What Merchants Think

Overall, merchants have mixed feelings about "Shippit | Shipping & Delivery". While some praise its efficiency and customer service, others express dissatisfaction with misleading advertising regarding its trial plan and unresolved customer service issues. The app is lauded for streamlining shipping processes and integrating well with eCommerce platforms, but complaints about service and support disruptions suggest room for improvement.

Key Strengths

• Effective integration with eCommerce platforms like Shopify.
• Streamlining order processing and reducing time on manual tasks.
• Ability to choose the best courier options based on time and price.
• Competitive shipping rates beneficial for small businesses.
• Extensive network of couriers.

Common Concerns

• Misleading presentation of a "trial" as a "free plan".
• Issues with customer support response times and unresolved issues.
• Not compatible with Australia Post without an existing account.
• Instances of undelivered services with unresolved compensations and refunds.

Final Thoughts

"Shippit | Shipping & Delivery" receives appreciation for its ability to streamline business operations and integrate seamlessly with existing systems, which many merchants find invaluable. However, overcoming customer service challenges and clarifying its pricing and plan structures would ensure more consistent customer satisfaction. Its powerful features potentially make it a significant asset for eCommerce businesses willing to navigate these initial hurdles.