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Customer reviews: Shippit | Shipping & Delivery

Develop by Shippit

Reviews (91)

Overall rating
3.3

What Merchants Think

Overall, merchants have mixed feelings about "Shippit | Shipping & Delivery". While some praise its efficiency and customer service, others express dissatisfaction with misleading advertising regarding its trial plan and unresolved customer service issues. The app is lauded for streamlining shipping processes and integrating well with eCommerce platforms, but complaints about service and support disruptions suggest room for improvement.

Key Strengths

  • Effective integration with eCommerce platforms like Shopify.
  • Streamlining order processing and reducing time on manual tasks.
  • Ability to choose the best courier options based on time and price.
  • Competitive shipping rates beneficial for small businesses.
  • Extensive network of couriers.

Common Concerns

  • Misleading presentation of a "trial" as a "free plan".
  • Issues with customer support response times and unresolved issues.
  • Not compatible with Australia Post without an existing account.
  • Instances of undelivered services with unresolved compensations and refunds.

Final Thoughts

"Shippit | Shipping & Delivery" receives appreciation for its ability to streamline business operations and integrate seamlessly with existing systems, which many merchants find invaluable. However, overcoming customer service challenges and clarifying its pricing and plan structures would ensure more consistent customer satisfaction. Its powerful features potentially make it a significant asset for eCommerce businesses willing to navigate these initial hurdles.

Zoe Moss

May 08, 2025  on Shopify

PLEASE THINK CAREFULLY IF YOU DON'T WANNA LOSE YOUR MONEY!!! Subscription is very misleading. We recently found out their pricing is expensive, we switched to different app in April. Then we removed Shippit. Upon uninstalling the app, we thought subscription should be cancelled too. But NO, they still charge us next billing cycle. What more annoying is, we reach to their support team to cancel the subscription, been waiting for 2 business days and no response yet. We then open another ticket hopefully for them to get attention, but they haven't answered back either. App like this shouldn't be allowed on Shopify.

Woodsman

Jan 12, 2025  on Shopify

App is misleading. No free plan available. 30 day free trial. Should state "Free Trial Available" like every other app is required to do. Waiting until after installation, creation of account and collection of personal and store info to give notice that it is simply a 30 day trial is dishonest business.

Celluma Asia

Nov 27, 2024  on Shopify

Their carrier disappeared after 5 days of waiting and they charged me a $0.55 for a service fee. Nobody responded as well when I approached their support. Use them at your own risk!

Earth Fire Wind Water

Apr 28, 2024  on Shopify

Not Compatible with Australia Post unless you have an account with credit for Australia Post. Makes a lot of extra work Not Recommended. Very disappointed business owner

Alegant

Jan 12, 2024  on Shopify

So far so good. but apparently Lite is a trial but not a free plan. "Your Lite plan trial period ends in 30 days."

CORRECTION

Dec 11, 2023  on Shopify

- doesn't show up for pickups - support does not reply nor do the account managers - promised $300 compensation per missing item but won’t compensate - promised to refund $500 membership 4 weeks ago and still have not received the refund - employee asked me to fight him in person

The Photographer's Toolbox

Sep 27, 2022  on Shopify

We've been using Shippit for over 2 years now and we're very happy. We're a small business, so we needed a fast way to compare shipping costs and delivery times for every single parcel. Shippit is easy to use. We can find what we need in seconds. It saves us so much time & money.

SnackEzy Pty Ltd

Sep 26, 2022  on Shopify

We have now been on Shippit with booking over 4000 parcels a month for over two years. We've tried others, nothing compares for e-commerce. Shippit best platform, easiest to use and best pricing. I now tell anyone who approaches us for freight or website etc. - it it doesn't link with Shippit, I don't want it.

Gentrigue

Mar 12, 2020  on Shopify

Shippit has seamless integration with shopify, the app works very well and we have had no issues orders interacting between shippit and shopify. The shipping rates offered by shippit are good.

Sheets on the Line

Mar 11, 2020  on Shopify

We have tried other shipping integrations but Shippit is the best. Everything just flows and eliminates any possibility for mistakes. We have been using Shippit for about 3 years.

Our Crystal's Closet

Mar 11, 2020  on Shopify

I love Shippit!! They have the best customer service and the best pricing. Wouldn't use any other shipping app.

Beserk

Nov 20, 2018  on Shopify

Shippit is excellent! It has cut down order processing considerably in the Beserk office and sped up the packing process. We would be lost without Shippit and highly recommend it to all businesses who are looking for a shipping solution. :)

Rudie Nudie Designs

Nov 20, 2018  on Shopify

Shippit makes it easy to integrate Shopify sales with their shipping platform. All of the names, addresses and order details tranfser across to Shippit automatically and you can select from the best courier options [based on time and price]. There were a few issues to be ironed out early [mainly my lack of user knowledge] but now it's fairly smooth sailing. It definitely allows a fairly set and forget system, where you can simply print the labels and off they go.

Petite Cosmetics

Nov 19, 2018  on Shopify

This app has really streamlined our shipping and saved us a lot of time away from manually fulfilling customer orders. It is a must use for anyone running an eCommerce business. They also have very competitive shipping rates that are normally not available to small businesses with smaller trade volumes. Finally they have an extensive network of couriers and postal agencies and this is only growing larger from my experience with them.

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