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Customer reviews: CBB Shipping Rates Calculator

Reviews (409)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of the "CBB Shipping Rates Calculator". Many appreciate the app's functionality, highlighting its ability to simplify shipping cost calculations and improve customer experience by displaying shipping rates directly in the cart. The app's support team also receives frequent praise for their responsiveness and effectiveness in resolving issues swiftly.

Key Strengths

  • Excellent and responsive customer support
  • Simple to install and set up
  • Improves customer experience by showing shipping rates upfront
  • Transparent pricing without hidden costs
  • Supports diverse shipping needs, including free, paid, and heavy freight items

Common Concerns

  • Lack of built-in translation features, affecting multilingual stores
  • Interface updates causing occasional configuration confusion
  • Desire for a shipping calculator feature on product pages

Final Thoughts

The "CBB Shipping Rates Calculator" is seen as a valuable tool for Shopify merchants, particularly for its ability to improve transparency in shipping costs and enhance customer satisfaction. While there are some areas for improvement, particularly regarding multilingual support and interface updates, the app's strengths and outstanding customer service make it a reliable choice for many store owners.

La Compagnie des Cartes - Le voyage et la randonnée

Jan 26, 2025  on Shopify

I've been using this app for several years, and all I can say is that if it didn't exist I'd have to invent it! It works great, and the support team is super responsive. I had an issue with translations, they took care of it and proactively informed me of the progress made. 5 stars without a doubt.

La Compagnie des Cartes - Le voyage et la randonnée

Oct 26, 2024  on Shopify

Works very well ... as long as your store is in one language. It will not work if you have two languages or more, resulting in displaying in the cart some texts in the wrong language (according to the support, the app has no built-in translation feature, nor any compatibility with Shopify Translate & Adapt).

Baby Island Shop

Sep 13, 2024  on Shopify

Hanno risolto in un giorno velocemente un problema tecnico che impediva alla barra di spedizione gratuita di funzionare. L'app è ottima se stai cercando un modo per rendere chiaro e semplice al cliente capire il costo della spedizione senza dover aspettare il checkout!

Rokland

Sep 09, 2024  on Shopify

Perfect app for giving customers shipping rates in cart instead of making them go through checkout first, and excellent support. We needed help integrating the layout into our custom theme design and expected to pay a fee but were happily surprised to find their support staff helped us free, and they did it fast and it looks great. Thanks so much!

S & D's Value Store

Aug 20, 2024  on Shopify

Great, but would be even better if a customer could calculate shipping on a product page when browsing...

The Poster Depot

Apr 17, 2024  on Shopify

Works pretty well. Used it for years. Great upfront pricing! A lot apps are deceptive, and these guys are upfront and honest about the costs.

Buttonsonline

Mar 28, 2024  on Shopify

Great app, have had for years. Had issue the other day with it, emailed them and they had problem fixed within hours. Excellent customer support.

White Lion Athletics

Mar 15, 2024  on Shopify

We had issue and it was resolved very quickly and we appreciate it. If an issue does arise, know that it will be taken care of quickly when you reach out to them by email.

It's a Thing

Dec 02, 2023  on Shopify

Super easy to install, and an actual asset to your online presence. Once you’ve set your rates and tested to see them in action, you can ensure you’re not losing money on shipping. Simple tool, worth its weight!

Brainadept

Nov 21, 2023  on Shopify

Wow. This app is so helpful and the service is insane. This app is free and they have a better and more supportive way of helping you than I ever saw on any paid program. I'm so happy with it.

BuildASoil

Nov 02, 2023  on Shopify

This app is a cornerstone of our store. We have some free shipping and some paid shipping items and some very heavy freight items, so previewing the shipping or freight cost is HUGE for our customer experience and this app is PERFECT. We use this app along with Bespoke Shipping Rates to display exactly what we want to the customer. The huge plus with this app besides working excellent is that you have a really really great customer service team behind the app and that is SOOO rare. Whenever I have a problem, which is always caused by me updating our cart, they are quick to solve it same day which I would never expect but is hugely appreciated. On top of that the most recent problem was likely caused by another app and they still fixed it.

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