What Merchants Think

Overall, feedback on ShipProtect is mixed, with many merchants praising the app for its customer support and ease of setup, while others have experienced functionality issues, especially during installation or updates. Users who have successfully implemented the app report positive impacts on conversion rates and an impressive ROI.

Key Strengths

• Excellent and responsive customer support, often highlighted with specific praise for team members like Angelica and Ty.
• Easy to install and use, with a user-friendly interface.
• High return on investment (ROI), reported by multiple users.
• Effective in providing additional revenue streams through optional shipping insurance/protection.
• Robust customization options to fit various store needs.

Common Concerns

• Installation issues and initial functionality problems, particularly with certain themes like Prestige.
• Occasional delays in app activation and functionality restoration.
• Some users experienced a lack of immediate resolution from the development team, although customer support was generally helpful.
• Problems with technical compatibility and app performance on certain setups.

Final Thoughts

ShipProtect is seen as both a vital tool and a challenge depending on the merchant's context. For those who successfully integrate it, the app proves to be a valuable asset in increasing cart value and delivering additional peace of mind to customers. However, potential users should be aware of possible installation and initial setup challenges. Overall, its strong customer support team has been instrumental in addressing issues and enhancing the user experience.