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Customer reviews: ShipPro Shipping Protection

Develop by Monster Apps

Reviews (40)

Overall rating
4.5

What Merchants Think

Overall, feedback on ShipProtect is mixed, with many merchants praising the app for its customer support and ease of setup, while others have experienced functionality issues, especially during installation or updates. Users who have successfully implemented the app report positive impacts on conversion rates and an impressive ROI.

Key Strengths

  • Excellent and responsive customer support, often highlighted with specific praise for team members like Angelica and Ty.
  • Easy to install and use, with a user-friendly interface.
  • High return on investment (ROI), reported by multiple users.
  • Effective in providing additional revenue streams through optional shipping insurance/protection.
  • Robust customization options to fit various store needs.

Common Concerns

  • Installation issues and initial functionality problems, particularly with certain themes like Prestige.
  • Occasional delays in app activation and functionality restoration.
  • Some users experienced a lack of immediate resolution from the development team, although customer support was generally helpful.
  • Problems with technical compatibility and app performance on certain setups.

Final Thoughts

ShipProtect is seen as both a vital tool and a challenge depending on the merchant's context. For those who successfully integrate it, the app proves to be a valuable asset in increasing cart value and delivering additional peace of mind to customers. However, potential users should be aware of possible installation and initial setup challenges. Overall, its strong customer support team has been instrumental in addressing issues and enhancing the user experience.

Ignight Me

Feb 18, 2025  on Shopify

Shipping Protect has been a really easy app to use. It has allowed our customers piece of mind that there parcel will arrive safe and sound and has been an easy way for us to collect fee to pass onto our delivery service without it being an out of pocket expense. The customer service is fantastic. Highly recommend this app.

Hoffman's Grooming

Jan 07, 2025  on Shopify

App is a nightmare. Can't put in decimal points in the flat rate, so $1.25 shows up at $125. App did not work upon activation. Also once installed, my flat rate shipping turned into weight based. Waste of time.

Smokeshow Mixology

Dec 22, 2024  on Shopify

I had some issues with the app after upgrading our theme to the latest version, and couldn't get this working for some time. Support was able to resolve the issues I was having and everything appears to be working now. For the time the app has been working we've seen a great ROI and have been very pleased with it.

MemoFrame

Dec 10, 2024  on Shopify

Bad support bad app. The support is very slow and the app didn't work. they said to wait 24/7 after I paid

Art of Hope

Oct 11, 2024  on Shopify

Great App, Great Support from Angelica. Easy to install and conversion rate for us has been 63%. It's actually a no brainer.

Jap'On Demande

Sep 18, 2024  on Shopify

Very good support, very fast. App is working perfectly. We are looking forward to seeing the upcoming features.

Chloé and Amélie

Sep 15, 2024  on Shopify

Ship Protect is great! Super easy to setup and use. Had a warehousing issue, I emailed support and within 5minutes Ty one of the founders was able to support to get those orders filtering back through to the warehouse! All in all can't fault them!

Puakenikeni Designs

Sep 15, 2024  on Shopify

Customer support helped fix the problem in a timely manner. This app is a must if you have physical products. It pays for itself and then some. Totally worth it!!

Adept Cosmetics®

Aug 17, 2024  on Shopify

Does not work upon installation. When I spoke with the help desk they said they would need to reach out to their dev team who was so backed up with requests, that it may take 2 days to get the app operating properly. Lots of red flags here. Update: August 18. I've had developers try and figure out why the app does not work with Prestige and they can't seem to figure it out. I receive an email that they worked on it all night long and now it's working, only for it to break again. The customer support here is great, however, the developers seem to lack skill. Overall, if you have Prestige, don't install the app.

Adept Cosmetics®

Aug 14, 2024  on Shopify

Does not work upon installation. When I spoke with the help desk they said they would need to reach out to their dev team who was so backed up with requests, that it may take 2 days to get the app operating properly. Lots of red flags here.

Enhanced Labs Australasia

Apr 19, 2024  on Shopify

This app is a no-brainer! We have slightly longer shipping times servicing multiple countries and offering our customers additional peace of mind is precious. We have had a 19399 % ROI and 0% claim back. Money for jam!

TOUCH COLLECTIONS

Mar 16, 2024  on Shopify

Great customer service from Angelica and the Tech team. they are quick to respond and assist with the settings. Great app and is easy to integrate. I will recommend everyone to use it.

Disciple Threads

Jan 24, 2024  on Shopify

Affordable shipping protection! It was super easy to set up and add to our existing Monster Upsells Cart. We're already getting some traction with a high conversion rate! The team was also very quick to respond and fix an issue that we had. Highly recommend this app!

Run With Stride

Jan 17, 2024  on Shopify

Happy with ShipPro, Ty and his Support team including the devs do a great job with 24/7 support. Not to mention, this app has a simple UI that allows all configurations to be implemented so simply. Looks great on the store and is cohesive to most brands, providing a professional look - increasing the likelihood of converting your customers.

Ola The Label

Jan 16, 2024  on Shopify

Awesome App! Super simple plug & play! Not at all invasive at the cart. Flexible options to customize to your store! Support team are awesome at making any changes! & Ty is a legend! Highly recommend!

Apex Sim Racing - Sim Racing Products

Jan 10, 2024  on Shopify

Easy to setup. Support was quick to respond and very helpful. Would recommend to others. update Had a small issue and they were fast to respond and fix the issue within a few hours. They also offered some insight into best practices

Tinker Tailor Kids

Dec 18, 2023  on Shopify

I professional way to gather your own shipping insurance/litlte bit of extra income on orders. Most of my customers opted for it at cart and it just gives you that bit of security should a parcel be lost or damaged. Easy to set up, Ty is awesome at fixing anything and helping you. Highly recommend this app along with any of the Monster apps.

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