Shipping calculator: ShipMagic logo

Customer reviews: Shipping calculator: ShipMagic

Reviews (96)

Overall rating
4.9

What Merchants Think

Merchants generally have a highly favorable opinion of "Shipping calculator: ShipMagic." Many users appreciate the app's ability to solve complex shipping issues, particularly double charging when shipping from multiple locations. It is praised for its user-friendly setup and outstanding customer service, with numerous mentions of personalized support provided by team members, notably Aditya.

Key Strengths

  • Excellent and personalized customer support, particularly by Aditya.
  • Effective at solving complex shipping problems such as preventing double charging with multiple locations.
  • Easy setup and intuitive interface for first-time users.
  • Ability to accommodate and customize intricate shipping scenarios, including dropshipping and multi-location shipments.
  • Quick resolution of issues and seamless integration with existing systems.

Common Concerns

  • Dependency on customer support for setup and problem-solving.
  • One isolated complaint about lack of response from support and live chat.
  • Potential need for an extended Shopify plan for full functionality, although workarounds are available.

Final Thoughts

"Shipping calculator: ShipMagic" appears to be a highly effective tool for merchants needing to control complex shipping variables. Its exceptional customer service is frequently highlighted, contributing to positive user experiences and problem resolution. While there are minor concerns around needing constant support, the app's overall reception is extremely positive, making it a recommended choice for Shopify store owners with complicated shipping needs.

RIMINI • RIVIERA

Jul 23, 2024  on Shopify

Cumulated Shopify shipping rates because of multiple shipping locations? Solved!! Thanks to the great customer service and a great tutorial the setup was very fast. Finally a solution, thank you so much Aditya!

The Lakes Distillery

Jul 23, 2024  on Shopify

Great support in set up, very responsive live chat within the app and lots of useful features.

emendee

Jul 22, 2024  on Shopify

Aditya has been so helpful in getting all of our shipping services up and running despite them being mixed and a bit complicated due to the use of both freight carriers and AusPost. They have been accommodating, quick to respond and the app is working perfectly now that we have configured it correctly for the business. Couldn't recommend enough! Thank you Aditya!

Rocking Horse Hay Sales

Jul 19, 2024  on Shopify

This app solved every problem our company had with pricing our shipping services. We ship in semi truck load quantities from multiple states to farms all over the country and have always had to invoice for shipping after purchase because it's such a nuanced calculation. The ShipMagic developer worked with us to set up all the rules we need to show a live shipping price in the customer's cart. That is a HUGE win in our industry. Thank you!

MOFO APPAREL

Jul 16, 2024  on Shopify

Aditya, took care of EVERYTHING from the offer to the final set up of the app to be sure everything worked fine. we are very glad that he came with a solution! thanks for your time!

The Sewing House, Inc

Jul 04, 2024  on Shopify

Aditya Malani was very helpful with setup. It has solved our problem with double billing shipping with our 2 locations!

NOURIVA LLC. All rights reserved.

Jul 02, 2024  on Shopify

Extremely satisfied with the functions and features of the app. A solution I have been looking for a while with double charging. Support is outstanding, quick and on point.

Vichy's Art

Apr 29, 2024  on Shopify

The app does exactly what is supposed too, we are extremely happy with it. The support is top notch, always there to assist. Amazing all together.

Landry Kate

Apr 23, 2024  on Shopify

This app is truly MAGIC! After searching high and low, we could NOT find a solution to having shipping charges double when multiple items were being fulfilled from different locations. However, Aditya easily fixed this problem and it has been a game changer! He set up custom rules to eliminate the duplicate shipping charges and our lives have been so much easier since installing this app!

Green Envee

Apr 23, 2024  on Shopify

Shipmagic was able to provide different rates to multiple customer tags, not just based upon the shipping name. We are implementing drop-shipping for the first time and wanted to be sure that our partners still receive their assigned rates when shipping to another address. Other shipping apps were not able to accommodate these requests, but Shipmagic did it all! The customer service was very helpful and attentive. Aditya helped to set up our rates and problem-solve a few issues that we were having with our FedEx API. Of course, he doesn't work for FedEx, but he helped walk us through our issue to the best of his ability, in turn resolving it. I recommend Shipmagic because of their ability to customize rates more effectively than other apps, and because of their impeccable customer service. Thank you for all of your help.

Himalayan

Apr 17, 2024  on Shopify

ShipMagic's shipping calculator is top-notch. Their support team's guidance was invaluable, resolving all my queries swiftly. I'm thoroughly impressed with their service and integration assistance. Highly recommend leaving a positive review for them.

Readers Warehouse

Apr 10, 2024  on Shopify

So far ShipMagic has done what other shipping apps can't do for us when it comes to shipping fees and different locations. They have set up our entire shipping section (which is complicated) and have been very helpful with fixing any issues that have come up. I highly recommend them.

Croia's Creations

Apr 01, 2024  on Shopify

Aditya worked hard with me to fix my shipping issues, it was finally resolved and will save me so much hassle!

durantcricket

Jan 25, 2024  on Shopify

Wonderful app that can be configured exactly how you need it with multiple rates and methods. The support is amazing, fast, responsive and accurate. They take time to understand your exact need and are pro-active at helping. We have encountered errors when we have tried to configure a complex rule, but after reaching out, our support request was answered very quickly and with the ideal result. If you have a complex, or tricky shipping methodology, this app is a must. MASSIVE recommend

Naturally It's Clean

Jan 23, 2024  on Shopify

Awesome app and even better support staff. They personally walked me through some complex shipping issues. Really helpful!

Drop it Modern

Jan 08, 2024  on Shopify

Very pleasantly surprised by the ShipMagic app. We were looking for a complex shipping setup in which the shipping rates were grouped by box size, each box carrying a certain number of products. Aditya, the developer, was very quick to assist and hopped on a call to help set things up properly. We worked with Aditya over the course of a week and he was SUPER helpful, even going so far out of his way as to change his app to accommodate FedEx for us. We've worked with a lot of apps and this is by far the best customer support we've received. Thank you Aditya for the awesome app!

Old Habits Die Hard

Jan 04, 2024  on Shopify

ShipMagic solved our problem of double charges applied because of multiple locations. Aditya is very helpful and took a lot of time to help us set up the app and terms so our customers won't be charged anymore. Thank you Aditya!

Shirdell.se

Dec 06, 2023  on Shopify

ShipMagic is a magic app. It allows me to accurately calculate shipping rates for my customers based on their location and the weight of their orders, without the need to upgrade to the expensive Advanced Shopify Store package. The best part is the impeccable support provided by Aditya, who goes above and beyond to assist customers, even working late into the night until 24:00 to ensure any issues are resolved. I can't speak highly enough of this app and Aditya's dedication. The 5-star rating feels inadequate for such exceptional service and a truly remarkable app. Thank you, Aditya, for solving all my shipping issues for a very reasonable price of 9.99 USD/month. I'm more than happy to pay for such outstanding value. Warm regards! Jan från Shirdell Food Company

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