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Customer reviews: Shipping & Delivery ‑ ShipZip

Reviews (388)

Overall rating
5

What Merchants Think

"Shipping & Delivery ‑ ShipZip" is highly appreciated by merchants for its robust functionality and outstanding customer support. Merchants frequently commend the app for its ability to manage complex shipping logistics and for significantly improving their shipping processes. The app is trusted by users running multiple Shopify sites and is consistently praised for resolving issues that other apps cannot address.

Key Strengths

  • Customizable shipping rules and zones
  • Excellent customer support, particularly highlighting team members Sid and Ankit
  • Efficient handling of complex shipping requirements and multiple carriers
  • Seamless integration with Shopify, enhancing flexibility and functionality
  • User-friendly interface and ease of use

Common Concerns

  • Requirement for a Shopify Advanced plan or additional fees for access to certain API features
  • Initial setup can be complex and might require support assistance

Final Thoughts

The overall reception of "Shipping & Delivery ‑ ShipZip" is overwhelmingly positive. The app is considered an invaluable tool for managing shipping logistics, particularly for stores with complex requirements. Its exceptional customer support and ability to address diverse shipping needs make it a highly recommended choice for Shopify merchants looking to enhance their shipping and delivery operations.

Pepe Ganga Online | Everything for the home

Nov 21, 2024  on Shopify

This app did what no other app could. We have a very complicated delivery method, with multiple carriers and a lot of restrictions on what we can ship (or not) to places. The app do everything. On top of that support is excellent, which you will need because a comprehensive app like this tends to be complicated. This app is worth every penny.

EvenGreener

Nov 13, 2024  on Shopify

We started using ShipZip to avoid Shopify's double delivery charges when orders are shipped from multiple locations. The app we used to get round this initially worked pretty well but more and more double charges had started to appear recently, mainly due to us shipping products from more locations. When discussing this with them, they advised that our scenarios would not work with their app. This forced us to look for a new solution to calculate delivery charges and I am happy that we found ShipZip. We run 2 stores, one of which has quite specific delivery charge rules and restrictions so it was important for them to work well. We initially tried to set this up ourselves but required some support to get them working perfectly. Sid responded quickly and was incredibly helpful. He quickly translated our requirements into multiple checkout rules which actually work. We highly recommend Cirkle Studio and the ShipZip app, especially if you have multiple stock locations and / or non-standard delivery requirements.

Junii

Nov 06, 2024  on Shopify

Ankit was extremely helpful and solved my issue right away.

Balaaj Filters House

Oct 30, 2024  on Shopify

very good

EIDEAL

Oct 28, 2024  on Shopify

We are using this App to handle our shipping & delivery requirements. App has solved our double shipping related issue. very supportive team. they helped us lot in app setup and double shipping related issue.

RugsDirect

Oct 22, 2024  on Shopify

I had an excellent experience with the ShipZip app support team regarding my variant SKU shipping issues. They were quick to respond and provided clear, effective solutions tailored to my needs. Their expertise helped resolve the problem swiftly, and they followed up to ensure everything was working smoothly. I highly recommend their support for anyone facing similar challenges! Specially thanks to @Ankit

Aspin Collins Panel Products

Oct 20, 2024  on Shopify

Excellent customer service, listened and helped us with the set up process. Thank you

BARATHOME

Oct 17, 2024  on Shopify

Perfect team, app and support!

Joonya AU

Oct 17, 2024  on Shopify

Great support is the best thing about these guys.

xDrop Store

Oct 05, 2024  on Shopify

The Shops at Mount Vernon

Oct 01, 2024  on Shopify

Excellent app and excellent customer service!

Evre Limited

Oct 01, 2024  on Shopify

We have used ShipZip since launch and have always had a positive after service from colleagues and a reliable app to assist us with our operations, highly recommended and versatile must have for stores!

MYNEXTBIKE

Sep 30, 2024  on Shopify

We use this app so that buyers on our marketplace platform can see the rates of distance based shipping on the product pages. The app support team have gone above and beyond to make it work for us!

I Wanna Go Home

Sep 24, 2024  on Shopify

Fast Response customer service, really helpful.

Koreancare

Sep 08, 2024  on Shopify

Amazing app, amazing support. Multiplelocation not charging twice already. Thank you!

SupaHeat Fuels

Sep 04, 2024  on Shopify

We used this App to handle our shipping & delivery requirements. We setup the App ourselves, but run into a few problems with it not working quite as expected for some specific scenarios. However, we are very happy with the support we received when we raised the issue with the App development team. They worked through the problem and came up with a solution that met our needs. Thanks for all your help!

GOLF Partner USA

Aug 26, 2024  on Shopify

quick support, and exactly what we needed!

Lime Tree Bower

Aug 17, 2024  on Shopify

Thank you guys for the wonderful experience so far, couple of days into installing and testing. Ankit from their team was helping me out to fix all these issues that I encountered as a result of my theme's design limitation and it resulted in a sub-optimal UX for customers. He helped me fix it all and tested it with me asynch - until I was happy. EXCELLENT. Thank you thank you!!!

b2b-dryvariety.com

Aug 06, 2024  on Shopify

This shipping app has changed everything! I'm thrilled with the customizations of calculations for shipping rates by zone. We are no longer losing money on shipping and finally able to offer accurate shipping costs for the customer. It took some time to set up but it has been worth it. We use this app for two of our online shops now. Support is wonderful and prompt. I highly recommend the Ship zip app to streamline shipping calculations.

Evergreenery

Aug 03, 2024  on Shopify

Great app, great support. We have been using this for over a year now and its and absolute must have app if you post in the UK to be able to set different shipping rates for postcodes like Highlands and Islands. I am still shocked this is not native in Shopify but thank goodness ShipZip exists to save the day.

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