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Customer reviews: Shipping & Delivery ‑ ShipZip

Reviews (404)

Overall rating
5

What Merchants Think

"Shipping & Delivery ‑ ShipZip" is highly appreciated by merchants for its robust functionality and outstanding customer support. Merchants frequently commend the app for its ability to manage complex shipping logistics and for significantly improving their shipping processes. The app is trusted by users running multiple Shopify sites and is consistently praised for resolving issues that other apps cannot address.

Key Strengths

  • Customizable shipping rules and zones
  • Excellent customer support, particularly highlighting team members Sid and Ankit
  • Efficient handling of complex shipping requirements and multiple carriers
  • Seamless integration with Shopify, enhancing flexibility and functionality
  • User-friendly interface and ease of use

Common Concerns

  • Requirement for a Shopify Advanced plan or additional fees for access to certain API features
  • Initial setup can be complex and might require support assistance

Final Thoughts

The overall reception of "Shipping & Delivery ‑ ShipZip" is overwhelmingly positive. The app is considered an invaluable tool for managing shipping logistics, particularly for stores with complex requirements. Its exceptional customer support and ability to address diverse shipping needs make it a highly recommended choice for Shopify merchants looking to enhance their shipping and delivery operations.

呷.Sippin|日本清酒專門店

Apr 17, 2025  on Shopify

Helpful & useful app

Flowers Box London

Apr 12, 2025  on Shopify

We've been using Shipping & Delivery ‑ ShipZip for over 2 years now, and it's been a fantastic experience. The app does exactly what we need and has become an essential part of our shipping setup. What really stands out is the support team—they're always responsive, helpful, and quick to get things done whenever we make a request. Highly recommend this app to anyone looking for reliable shipping and delivery customization!

Crane Controls

Apr 10, 2025  on Shopify

petnestaustralia

Apr 08, 2025  on Shopify

The app works great and the team is extremely knowledgable and supportive

Whisk Hospitality

Apr 02, 2025  on Shopify

Pafe Plants

Apr 02, 2025  on Shopify

Amazing experience, Sid was my go to guy for any changes to be made he's fast and efficient and knows exactly what to do in complicated situations

FUÊ Confeitaria

Mar 29, 2025  on Shopify

Tive um problema e o atendente foi extremamente prestativo! Esse aplicativo é muito bom.

Vintage Sofa

Mar 28, 2025  on Shopify

Amazing support from the CirkleStudio Team - Sid in particular has been very helpful - fast response time and has helped solve some issues we have been having, as quickly as possible. Nothing too much to ask! Much appreciated! Would definitely recommend!

Alpha60

Mar 28, 2025  on Shopify

Always so helpful and timely!

Wet & Forget UK

Mar 24, 2025  on Shopify

App is easy to use and the customer service is very good. Sid was incredibly responsive with his replies and fixed the small issue we were facing. Would recommend.

Joonya US

Mar 23, 2025  on Shopify

Recommend these guys. Very good support and app works well once set up.

EURO PRO BAU KFT.

Mar 18, 2025  on Shopify

Very helpfull, great job!

Eclisse

Mar 10, 2025  on Shopify

App works as intended. The support is a great help!! We really appreciate the help and assistance they are giving

Dance World Europe

Mar 06, 2025  on Shopify

We had an amazing experience with the customer service team while implementing our new shipping solution app. From the very beginning, they were incredibly responsive, knowledgeable, and patient, guiding us through every step of the setup process. Their support made what could have been a complex integration feel effortless. They took the time to understand our needs, provided clear instructions, and even went above and beyond to ensure everything was working perfectly. Thanks to their help, our shipping process is now much more efficient and streamlined. Highly recommend!

Hatton Koi

Feb 26, 2025  on Shopify

Sid and the team are amazing. I have had a few issues with the set-up of shipping rules due to the complexity of my product range, and the team here has been great; happy to jump on a Google Meet to go over things to resolve issues. I cannot thank them enough for all the help and support. Thanks Sid.

PetlaneAustalia

Feb 20, 2025  on Shopify

"I had the absolute pleasure of working with Sid while setting up our shipping app, and I couldn't be more impressed, it was clear that Sid possessed both exceptional expertise and a genuine willingness to help. His guidance was not only clear and comprehensive but also incredibly patient and friendly. The support has made a world of difference in streamlining our shipping processes, and I genuinely couldn't have asked for a better experience. If you're looking for someone knowledgeable, approachable, and truly dedicated to helping you succeed, look no further Thank you for making this a seamless and enjoyable process!

Habitat Home and Garden

Feb 18, 2025  on Shopify

Rakshit was the incredibly helpful getting our system setup! This app has solved a solution that our team had been working on for a while.

Mabel & Fox

Feb 12, 2025  on Shopify

This app has enabled us to offer complex shipping options depending on product size, price, location and more... The support is great and we're very happy with it!

Premier Christmas

Feb 11, 2025  on Shopify

Our third Shopify site using ShipZip - we don't even need to consider looking elsewhere. Shipzip allows us to set zones according to courier's boundaries with prices set according to postcode and more complex rules using Shopify tags for bulky items, specialist carriers, and discounts/free shipping rules. Does everything we want and more besides. Top notch support too.

Premier Camping

Feb 06, 2025  on Shopify

An excellent solution for stores with multiple rules. We've just re-structured our shipping with more complex rules for multiple carriers, each with different services to postcode areas and ShipZip made it easy to re-write our rules effectively, split into manageable zones. If you take the time to work out your rules before entering them in, and work logically, ShipZip is a very powerful solution that supports UK postcodes very well. Support is quick and polite. Note: You do need to be on the Shopify Advance plan, or for lower Shopify tiers either pay your Shopify subscription annually or pay Shopify an extra fee to expose the carrierservice API to the app, but that is a Shopify policy to lock out this feature to basic stores, not a fault of the app. Would 100% recommend ShipZip for a store including bulky items with carrier surcharges and delivering to zones with different carrier charges.

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