DO NOT SHIP WITH SHIPHERO ' LVK if you need customers to be able to return an order, and I would say most business need this ability. Our experience has been shocking from a 'professional and business' perspective. Just as Christmas shopping started they shut down return lables (at the end of Oct) with NO notifcation to their customers. Our team was making the requests as normal with no reply for weeks and only when we hit the roof did we finally have someone tell us they will no longer offer returns. We had NO time to pivot at all. They have NO solution for return to sender packages - we ship out $300 - $1500 orders and if they need to be rts they literally go to some random place in Blaine WA where they disappear. We have $1000.00 of packages that the staff has just kept and never reshipped to the LVK warehouse they originated from or back to the customer and LVK has been 'working on it' for over a year. They won't help change delivery address' when an error has been made but ship so the customer can't make changes themselves. They charge high prices for signature but then don't get them. We even were set to start shipping from another warehouse at the start of Jan for a new line and they told us last minute they don't have space BUT when I sent an email under another business name they told me they had space and set up could be done in days. I have set up a new warehouse with a smaller family run shipping company and we will stop using this shipper the moment we are sold out of items. They really don't care about your customers or you. Our experience has been with Soledad - be leary of these glowing reviews - they all look suspicious

Since ShipHero was bought by LVK, they implemented a plan to run off all small volume customers by implementing a $500/month "Tech" Charge. They basically shut down my business. Really, really awful! Before that happened they randomly split my inventory across warehouses and it then would take so long to assemble the pieces for my orders, that most of my orders begun to cancel. I would highly recommend you steer clear if you are a small volume business. Heck, I would recommend any business to steer clear after what they did to my business. Truly horrible!

They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new order to be sent out, my customer gets their order three weeks late, and I only get a partial reimbursement for the shipping cost in most cases, but only if I petition them. One in 250 parcels has a transposed item mistake with another parcel, and I've had it twice in my short tenure that my customer was shipped a product from someone else's store, and I was charged shipping for both shipments, and had to petition to get a reimbursement. Many hundreds of orders had a tacked on oversize charge of $4 because their auto-rule packed everything, even something the size of a pack of cards in a 24" x 24" polybag, and even if the polybag was folded and taped, that counts as an oversized package (one dimension over 20") in their eyes. Now, any PO box addresses will count as a Zone 9 charge (think, Australia), and also they are tacking on $500 a month for simply using their software. Edit: So with the issues above, why four stars? Aside from the no-first-scan issues, a resolution was found eventually. The prices are good if you can weather the $500 a month, and the support is good to - although I do find it underhanded for the company to have their individual support agents request for reviews - as though you're reviewing the agent and not the whole platform.

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively. Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions. In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise. I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response. The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients. I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self! Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.

Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.