LVK Logistics

About LVK Logistics

Launched Jul 22, 2019

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Introduction Video

Description

LVK Logistics offers full-service, bespoke eCommerce fulfillment for direct-to-consumer brands.

LVK Logistics offers a high-touch fulfillment solution for eCommerce brands with unique needs. Our service handles everything from inventory receipt to picking, packing, and shipping, ensuring every detail is managed with precision. With advanced logistics technology and personalized white-glove service, we craft exceptional experiences tailored to your brand. Download our app to streamline your business operations with a solution that combines innovation and dedication.

Built for sales, viral surges, and Peak Season. We know volume.
Custom meticulous packing to enhance your branded unboxing experience.
Load Balancing: We manage your inventory across our 7 North American locations.
Inventory Management & Reporting: Replenish with confidence.
Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

Pros

Fully outsourced eCommerce fulfillment solution eliminates the need for managing your own warehouse.
Comprehensive service that includes inventory receipt, putaway, picking, packing, and shipping.
Balanced pricing model that includes pick, pack, box, and postage.
Carrier rate shopping ensures the best price for postage based on package size, destination, and shipping speed.
Average shipping speed of 3.5 days, which is faster than many competitors.
Inventory load balancing across 8 North American locations for optimal distribution.
Robust inventory management and reporting systems for confident replenishment.
Pre- and post-shipment visibility through PostHero and ParcelView for enhanced tracking.

Cons

Potential loss of control over the fulfillment process as it is entirely outsourced.
Reliance on the provider's systems and processes may lead to challenges in custom handling or special requirements.
Service disruptions or issues at any of the 8 locations could impact fulfillment performance.
Possible constraints in terms of carrier choices and service levels due to pre-defined carrier partnerships.

Top Helpful Reviews

LUSHER.co

Dec 30, 2024 on Shopify

DO NOT SHIP WITH SHIPHERO ' LVK if you need customers to be able to return an order, and I would say most business need this ability. Our experience has been shocking from a 'professional and business' perspective. Just as Christmas shopping started they shut down return lables (at the end of Oct) with NO notifcation to their customers. Our team was making the requests as normal with no reply for weeks and only when we hit the roof did we finally have someone tell us they will no longer offer returns. We had NO time to pivot at all. They have NO solution for return to sender packages - we ship out $300 - $1500 orders and if they need to be rts they literally go to some random place in Blaine WA where they disappear. We have $1000.00 of packages that the staff has just kept and never reshipped to the LVK warehouse they originated from or back to the customer and LVK has been 'working on it' for over a year. They won't help change delivery address' when an error has been made but ship so the customer can't make changes themselves. They charge high prices for signature but then don't get them. We even were set to start shipping from another warehouse at the start of Jan for a new line and they told us last minute they don't have space BUT when I sent an email under another business name they told me they had space and set up could be done in days. I have set up a new warehouse with a smaller family run shipping company and we will stop using this shipper the moment we are sold out of items. They really don't care about your customers or you. Our experience has been with Soledad - be leary of these glowing reviews - they all look suspicious

fretboardgeek

Oct 03, 2024 on Shopify

Since ShipHero was bought by LVK, they implemented a plan to run off all small volume customers by implementing a $500/month "Tech" Charge. They basically shut down my business. Really, really awful! Before that happened they randomly split my inventory across warehouses and it then would take so long to assemble the pieces for my orders, that most of my orders begun to cancel. I would highly recommend you steer clear if you are a small volume business. Heck, I would recommend any business to steer clear after what they did to my business. Truly horrible!

Lizard Doggo

Jun 26, 2024 on Shopify

They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new order to be sent out, my customer gets their order three weeks late, and I only get a partial reimbursement for the shipping cost in most cases, but only if I petition them. One in 250 parcels has a transposed item mistake with another parcel, and I've had it twice in my short tenure that my customer was shipped a product from someone else's store, and I was charged shipping for both shipments, and had to petition to get a reimbursement. Many hundreds of orders had a tacked on oversize charge of $4 because their auto-rule packed everything, even something the size of a pack of cards in a 24" x 24" polybag, and even if the polybag was folded and taped, that counts as an oversized package (one dimension over 20") in their eyes. Now, any PO box addresses will count as a Zone 9 charge (think, Australia), and also they are tacking on $500 a month for simply using their software. Edit: So with the issues above, why four stars? Aside from the no-first-scan issues, a resolution was found eventually. The prices are good if you can weather the $500 a month, and the support is good to - although I do find it underhanded for the company to have their individual support agents request for reviews - as though you're reviewing the agent and not the whole platform.

wunderkids

Mar 28, 2024 on Shopify

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis

Redge Fit

Mar 22, 2024 on Shopify

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively. Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

Babybee Canada

Mar 12, 2024 on Shopify

The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions. In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!

Dup Fitness

Feb 29, 2024 on Shopify

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise. I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response. The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients. I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self! Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.

SOH Melbourne

Feb 08, 2024 on Shopify

Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!

Roilty Concentrates

Jan 22, 2024 on Shopify

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!

Orta Fragrance

Nov 28, 2023 on Shopify

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

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