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Customer reviews: ShipBob Fulfillment

Develop by ShipBob

The ShipBob app for Shopify simplifies order fulfillment with fast shipping, inventory management, and seamless integration. Reading reviews helps merchants evaluate if it meets their business needs.

Reviews (285)

Overall rating
4.6

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Excellent onboarding and support team, especially highlighted were Manas and Pramod
  • User-friendly interface and easy setup process
  • Efficient order processing and fulfillment
  • Responsive customer service, appreciated by several users

Common Concerns

  • Inconsistent customer support and unresolved issues
  • Problems with international order fulfillment, especially in the UK
  • Overcharges and billing discrepancies
  • Warehousing issues and inventory management
  • Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

MyPureSkin US

Oct 29, 2024  on Shopify

Very friendly app to use and to install - great support from Shipbob

The Tulip Tool

Oct 22, 2024  on Shopify

Manas rocks and my interaction with the ShipBob team has been stellar.

Trip Jones

Oct 21, 2024  on Shopify

The onboarding was very thorough and so far, everything is working perfectly. Absolutely delighted with the team and the process.

MagnaPouch

Oct 20, 2024  on Shopify

good

PerioVive

Oct 13, 2024  on Shopify

Happy Breath

Oct 09, 2024  on Shopify

It was great! Wonderful.

RV Games

Oct 09, 2024  on Shopify

Alba Dal Monte Inc.

Oct 08, 2024  on Shopify

I'm not a high tech person, I get nervous about pressing the wrong buttons. However, the ShipBob team and Manas Kakkar made this an easy experience and I have no fear operating on my own after just a few sessions. My orders are flowing through without any hiccups. Thank you Manas!

Diverse Dinners

Oct 08, 2024  on Shopify

Manas Kakkar was a great help, grateful for his assistance.

LivBetr

Oct 06, 2024  on Shopify

ShipBob has been great to work with!

RÄV & CO

Oct 06, 2024  on Shopify

Intuitive and simple to setup

Innerbody Research

Sep 19, 2024  on Shopify

Very easy integration with an amazing support staff helped us launch our store seamlessly

Titan Tough

Sep 17, 2024  on Shopify

From start to finish everything has been mostly smooth, the onboarding process was easy and the operating system is easy to use. So far so good!

Nipskin Stickwear™

Sep 16, 2024  on Shopify

good service!

MiaDerma

Sep 16, 2024  on Shopify

Amazing experience! Detailed onboarding, fallowing every step of the process - from integration to going over every step on the dashboard. Support is great as well. People are always there to help you and answer your question. Certainly the best 3PL solution on the market.

My Store

Sep 12, 2024  on Shopify

Great service for starting ecomm business. Very plug and play. Well supported by ShipBob team throughout. Fair pricing.

Sustainable Tomorrow

Sep 02, 2024  on Shopify

Great experience so far with ShipBob knowing that we are live since a month, specialists are efficent and open to questions. The system is well made I believe. All good so far!

Freedom Natural Deodorant

Sep 02, 2024  on Shopify

EcoNestCo.

Aug 22, 2024  on Shopify

I really liked my onboarding and implementation experience. The friendly staff were easy to work with and made it easier for me to operate.

Pax

Jul 16, 2024  on Shopify

Working with shipbob and their team has been amazing and seamless. Very responsive and the app works great.

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