Reviews: ShipBob Fulfillment

Customer reviews: ShipBob Fulfillment

Reviews (311)

Overall rating

4.6

5

80
4

3
3
2
1

7

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

Seamless integration with Shopify and other platforms
Excellent onboarding and support team, especially highlighted were Manas and Pramod
User-friendly interface and easy setup process
Efficient order processing and fulfillment
Responsive customer service, appreciated by several users

Common Concerns

Inconsistent customer support and unresolved issues
Problems with international order fulfillment, especially in the UK
Overcharges and billing discrepancies
Warehousing issues and inventory management
Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

Ahwak

Nov 20, 2024 on Shopify

ftsbiz001

Nov 18, 2024 on Shopify

Onboarding was great. ShipBob has been a wonderful partner. Thanks to their support staff Manas. From Hydro Tech

My Store

Nov 18, 2024 on Shopify

Very easy! Manas was able to help us get everything set up and link our Shopify and ShipBob accounts, and we were able to fulfill our first order seamlessly!

ShapeWow

Nov 17, 2024 on Shopify

Sweat Madness

Nov 14, 2024 on Shopify

Excellent service! The onboarding process was really helpful and a great experience. Easy to use platform. The receiving and sipping process have been on time and with no issues

SHIVON

Nov 12, 2024 on Shopify

I have had a great experience using Shipbob as my Fulfillment partner. Manas was extremely helpful in getting my integrations set up and everything ready to ship. I highly recommend partnering with them!

ManStick

Nov 11, 2024 on Shopify

Great experience so far. Has done everything needed and Pramod has been a huge help.

Badshah Scents US

Nov 11, 2024 on Shopify

Super easy-to-use User Interface, friendly customer service and support throughout the implementation phase. Overall very happy :)

Vivianni

Nov 06, 2024 on Shopify

First Blood

Nov 04, 2024 on Shopify

ShipBob’s fulfillment has been very efficient and useful for our business. Orders are processed quickly and accurately, which has helped us stay on top of demand. Overall, it’s been a reliable service that I’d recommend to others.

IRMA and JOANNIE

Oct 29, 2024 on Shopify

Manas Kakkar, the implementation consultant that guided me through the premium onboarding implementation phase process was an outstanding and a terrific mentor who displayed excellent proficiency of the subject matter, effective communication skills and outstanding training aptitudes. He provided valuable guidance throughout the sessions, and I believe I gained enough knowledge to easily manage my business operations with your platform.

MyPureSkin US

Oct 29, 2024 on Shopify

Very friendly app to use and to install - great support from Shipbob

The Tulip Tool

Oct 22, 2024 on Shopify

Manas rocks and my interaction with the ShipBob team has been stellar.

Trip Jones

Oct 21, 2024 on Shopify

The onboarding was very thorough and so far, everything is working perfectly. Absolutely delighted with the team and the process.

MagnaPouch

Oct 20, 2024 on Shopify

good

PerioVive

Oct 13, 2024 on Shopify

Happy Breath

Oct 09, 2024 on Shopify

It was great! Wonderful.

RV Games

Oct 09, 2024 on Shopify

Alba Dal Monte Inc.

Oct 08, 2024 on Shopify

I'm not a high tech person, I get nervous about pressing the wrong buttons. However, the ShipBob team and Manas Kakkar made this an easy experience and I have no fear operating on my own after just a few sessions. My orders are flowing through without any hiccups. Thank you Manas!

Diverse Dinners

Oct 08, 2024 on Shopify

Manas Kakkar was a great help, grateful for his assistance.