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Customer reviews: ShipBob Fulfillment

Develop by Shopify

The ShipBob app for Shopify simplifies order fulfillment with fast shipping, inventory management, and seamless integration. Reading reviews helps merchants evaluate if it meets their business needs.

Reviews (270)

Overall rating
4.8

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Excellent onboarding and support team, especially highlighted were Manas and Pramod
  • User-friendly interface and easy setup process
  • Efficient order processing and fulfillment
  • Responsive customer service, appreciated by several users

Common Concerns

  • Inconsistent customer support and unresolved issues
  • Problems with international order fulfillment, especially in the UK
  • Overcharges and billing discrepancies
  • Warehousing issues and inventory management
  • Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

Morning Person Beauty

Mar 21, 2025  on Shopify

Great app, really helpful and responsive onboarding and support!

GOODVIBESUMMER

Mar 17, 2025  on Shopify

Manas was extremely helpful. He should really get a promotion or a raise! It was one of the best support experience I had in a long time.

My Store

Mar 12, 2025  on Shopify

Suproteek has been a great help overall. He was able to walk us through the entire process seamlessly and take us step by step through learning Shipbob. We had no experience in Shipbob or ecommerce in the past and Suproteek made it super easy to understand everything.

AJA Fitness & Nutrition Inc.

Mar 10, 2025  on Shopify

seamless and easy to set up. Manas has been fantastic.

Pulse Fit Pro

Mar 03, 2025  on Shopify

I needed a fulfillment partner that was reliable, fast, and easy to integrate—and ShipBob delivered.

My Store

Feb 24, 2025  on Shopify

Great experience with Shipbob and Shopify! It helped meet my fulfillment needs and getting my product to market at a relatively affordable price.

CharismoUSA

Feb 24, 2025  on Shopify

I truly appreciate how effortlessly ShipBob handles the entire process. Collaborating with Manas Kakkar was an absolute delight—his expertise and guidance gave me complete confidence that our orders were in excellent hands. Thank you for your exceptional service!

Bold Buns

Feb 21, 2025  on Shopify

JUST EVIL ENOUGH

Feb 07, 2025  on Shopify

Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.

Elaquokka

Feb 07, 2025  on Shopify

Unbelievable! Manas is a Legend!

YUGEN

Feb 05, 2025  on Shopify

Thank you for you help to start my business

O socks™

Jan 27, 2025  on Shopify

So far so good. Just went live but the integration was simple and smooth. And Manas is AMAZING at onboarding.

HakiStop

Jan 27, 2025  on Shopify

Ease of installation Speed and reliability of order ingestion Tracking upload speed Technical support / outages

Urbanucci

Jan 22, 2025  on Shopify

HydroFloss

Jan 13, 2025  on Shopify

Excellent service by Manas really helped me get started. I look forward to continuing to work with him in future.

Phase 1

Jan 09, 2025  on Shopify

The shipping app connects seamlessly and the platform is very easy to setup and track all my orders - would definitely recommend to businesses starting out since they have a very low monthly minimum order quantity

Tollo Health

Jan 06, 2025  on Shopify

Great so far! Manas is great

MyLungBuddy

Jan 05, 2025  on Shopify

Shipbob is really great to use and easy to navigate. They have a top customer service team who are always on hand to help - Manas was particularly helpful in getting my shop up and running for fulfillment. Would recommend for all companies!

Bzz Box

Jan 02, 2025  on Shopify

I look forward to having my orders fulfilled by ShipBob. Our first order was fulfilled today. It looks like this is going to work well.

Osier

Jan 01, 2025  on Shopify

Manas was lovely! So helpful and talked us through the whole process of setting up our Shipbob shop through Shopify. The process was super easy but Manas made the experience feel really comfortable and easy to use after our calls.

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