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Customer reviews: ShipBob Fulfillment

Develop by ShipBob

The ShipBob app for Shopify simplifies order fulfillment with fast shipping, inventory management, and seamless integration. Reading reviews helps merchants evaluate if it meets their business needs.

Reviews (285)

Overall rating
4.6

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Excellent onboarding and support team, especially highlighted were Manas and Pramod
  • User-friendly interface and easy setup process
  • Efficient order processing and fulfillment
  • Responsive customer service, appreciated by several users

Common Concerns

  • Inconsistent customer support and unresolved issues
  • Problems with international order fulfillment, especially in the UK
  • Overcharges and billing discrepancies
  • Warehousing issues and inventory management
  • Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

JUST EVIL ENOUGH

Feb 07, 2025  on Shopify

Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.

Elaquokka

Feb 07, 2025  on Shopify

Unbelievable! Manas is a Legend!

YUGEN

Feb 05, 2025  on Shopify

Thank you for you help to start my business

O socks™

Jan 27, 2025  on Shopify

So far so good. Just went live but the integration was simple and smooth. And Manas is AMAZING at onboarding.

HakiStop

Jan 27, 2025  on Shopify

Ease of installation Speed and reliability of order ingestion Tracking upload speed Technical support / outages

Urbanucci

Jan 22, 2025  on Shopify

HydroFloss

Jan 13, 2025  on Shopify

Excellent service by Manas really helped me get started. I look forward to continuing to work with him in future.

Phase 1

Jan 09, 2025  on Shopify

The shipping app connects seamlessly and the platform is very easy to setup and track all my orders - would definitely recommend to businesses starting out since they have a very low monthly minimum order quantity

Tollo Health

Jan 06, 2025  on Shopify

Great so far! Manas is great

MyLungBuddy

Jan 05, 2025  on Shopify

Shipbob is really great to use and easy to navigate. They have a top customer service team who are always on hand to help - Manas was particularly helpful in getting my shop up and running for fulfillment. Would recommend for all companies!

Bzz Box

Jan 02, 2025  on Shopify

I look forward to having my orders fulfilled by ShipBob. Our first order was fulfilled today. It looks like this is going to work well.

Osier

Jan 01, 2025  on Shopify

Manas was lovely! So helpful and talked us through the whole process of setting up our Shipbob shop through Shopify. The process was super easy but Manas made the experience feel really comfortable and easy to use after our calls.

Skincare IX

Jan 01, 2025  on Shopify

Very beautiful experience and the instructor was very professional and informative on all the questions i asked. The integration was a wonderful experience with my instructor (Manas)

Phosphopure

Dec 26, 2024  on Shopify

The app is very easy and self explanatory

My Store

Dec 26, 2024  on Shopify

I worked with Manas for onboarding and he was super kind and helpful. Anisha has been super amazing as well. Really quick with helping me with any issues that comes up! Thank you guys a lot!

Luxe Skin Cosmetics

Dec 25, 2024  on Shopify

Très bon interface, très facile d'utiliser et j'ai reçu un très bon service de Manas, il est excellent en communication et il a montrer un maitrise de l'outil.

Amatemas

Dec 19, 2024  on Shopify

I've having such a good experience with ShipBob, the whole team has been amazing to work with and made our bran launch extremely easy. Manas Kakkar took extra time out of his day to hop on a call with us and help us with some last minute details before launch. Highly recommend fulfilling all your order through them. Great job team.

Knowlific

Dec 19, 2024  on Shopify

ShipBob has been seamless to integrate with, the initial setup calls were thorough, and the ShipBob staff are extremely knowledgeable about what they do. Great way to do logistics!

Wise Choice Supplements

Dec 17, 2024  on Shopify

Shop-Chop

Dec 15, 2024  on Shopify

Great implemantation service (Manas was our guy), really helped us going through all the onboarding procced with grace and patient, and above all, professionaly!

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