Serviceform provides real-time assistance for shoppers by answering questions, showing similar products and recommendations, driving upsell and cross sell revenue with specialised widgets and capturing leads throughout the store. The AI Agent stays with the customer as they move between pages, keeping context and reducing drop-offs. Merchants can customize prompts, manage conversations, and review insights from a single dashboard.

• AI Agent that follows customers across pages to keep conversations active
• Upsell and cross sell products based on personalised recommendations
• Lead capture built into every conversation to build your contact list
• Customizable prompts and messages tailored to your store’s needs
• Unified dashboard to manage chats, settings, and visitor insights