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9.1
SelfServe Order Editing+Upsell logo

SelfServe Order Editing+Upsell

Develop by Shopify

$99

/ Month
Free plan available

Effortlessly manage post-purchase edits, boost upsells, enhance customer flexibility.

Edit order details
Add products
Address validation
Post-purchase edits
Boost upsells
Enhance flexibility
Shipping details edit
Contact details edit
Auto-complete feature
5 Reviews
9.1

About SelfServe Order Editing+Upsell

Launched Dec 11, 2024

Categories

Built by Shopify

Address

10204 Grand Oak Dr, Austin, TX, 78750, US

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Description

Powerful order editing for your customers. Let them fix orders & add upsells. Slash support tickets.

Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue.

Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. more
  • Self-Service Order Editing: Let customers edit orders 24/7, no support needed.
  • Increase AOV with Upsells: Offer one-click product add-ons after they checkout.
  • No Failed Deliveries: Get address validation with Google Maps auto-complete
  • Full Control: Set custom editing windows and rules for what can be changed.
  • Item & Variant Swaps: Customers can change size, color, or product options

Pros

  • Enables customers to edit post-purchase details (e.g., shipping and contact) without needing support assistance.
  • Boosts potential upsells, increasing order value.
  • Reduces the burden on the support team, leading to more efficient order processing.
  • Allows customization of when and how customers can make changes to their orders.
  • Minimizes customer input errors with an auto-complete feature.
  • Ensures the accuracy of shipping addresses using Google Maps-powered validation.

Cons

  • May require initial setup and configuration to align with specific business needs.
  • Currently, language support might be limited, requiring contact with support for additional translations.

Top Helpful Reviews

CandyBaby

Oct 22, 2025  on Shopify

It's a game-changer when you're in campaign. Lots of orders coming in and lots of mistakes made by customers. Works like a charm!

SPOON

Oct 14, 2025  on Shopify

The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.

Wing Heong BBQ Meat

Sep 29, 2025  on Shopify

This app has been a gamechanger for our store. One of the biggest pain points we had was customers emailing us to fix small order mistakes such as wrong variant, wrong address, or wanting to add an extra item after checkout. With SelfServe, all of that is now handled automatically without my support team needing to step in. The order editing portal on the order status page is super intuitive and easy for customers to use. I also love the address validation feature since it helps prevent shipping errors (something that used to cost us both money and time). The configurable windows are a great touch, we can give customers a set time frame to make changes without disrupting our fulfillment process. Plus, the upsell option is clever: customers often add another item when they’re fixing their orders, which has definitely helped increase our AOV. When I needed support, the team had a dedicated group to handle my issue and resolved it very quickly. That gave me extra confidence in using the app long-term. Setup was straightforward, and it integrates smoothly with Shopify. Overall, this app has reduced support tickets, improved customer satisfaction, and added extra sales. Highly recommended!

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