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Customer reviews: Seguno Product Reviews

Develop by Seguno

Reviews (22)

Overall rating
4.9

What Merchants Think

The general sentiment among merchants using the "Seguno Product Reviews" app is overwhelmingly positive. Users appreciate its straightforward integration with other Seguno apps, including the Seguno Email app. Merchants have praised the app for its user-friendly design and intuitive functionality. Many highlight the excellent customer support as a standout feature, which makes running the app a seamless experience.

Key Strengths

  • Excellent customer support, often highlighted as helpful and reliable.
  • Seamless integration with other Seguno apps, especially the email marketing app.
  • Intuitive and user-friendly design, appreciated by businesses of varying sizes.
  • Ease of setup and installation, touted as a strong point by numerous users.
  • Customizable review management, allowing users to preview and manage reviews before publication.

Common Concerns

  • The app currently allows anyone to leave a review, lacking measures to ensure the reviewer made a purchase.
  • Some initial setup aspects are not intuitive, requiring assistance from customer support.
  • Limited features, such as the absence of image upload capability for customers as part of their reviews.

Final Thoughts

Overall, "Seguno Product Reviews" has been well-received for its ease of use, integration capabilities, and exceptional customer service. While there are areas for improvement, such as review verification and additional features, the app successfully supports small and large businesses in leveraging customer feedback effectively. The engaging and helpful support team ensures that any issues are quickly resolved, making it a valuable tool for merchants seeking to enhance their review management process.

defianceRC

Nov 19, 2024  on Shopify

Great app, works as expected. Support is helpful and on point. Uploading media works great as well. Gladly give this app a 5 star review

Buckaroo Bling

Oct 28, 2024  on Shopify

This is a fairly straightforward way to integrate reviews on our Shopify store, especially because it integrates with Seguno eMail app, which makes it easy to request customer reviews through an email that looks and feels like all the other emails we send to our customers. We downloaded the app while it was still in beta, and setting things up required going back-and-forth a few times with Seguno Customer Support. The process wasn't quite intuitive, and that's why we give the app 4 stars instead of 5. It bears mentioning though that Seguno Customer Support is always very helpful and easy to work with. Another thing needing improvement is that the app allows anyone to leave a review as it doesn't have controls that would prevent those who have not made a purchase on our Shopify store from leaving a review. That is why one has to be very careful with settings for automatic posting of reviews as the only solution to this currently is to disable the automatic posting. For small shops like ours it's not such a big deal to go through all new reviews and verify that purchase was actually made before we approve the review to be published, but we can see where that can be a big problem for stores with higher sales volumes.

defianceRC

Aug 25, 2024  on Shopify

Great app, works as expected. Support is helpful and on point. Would like more features, such as allowing customers to upload a picture. Would be a 5-star app if this feature was available.

Anya Sushko Handbags England

Apr 16, 2024  on Shopify

Seguno is a fab company. We have their emails app and now also reviews. Cameron is amazing and always so helpful! Thank you - great service. We are enjoying this new app with reviews. We 100% recommend it to any business!

STILWAND

Apr 05, 2024  on Shopify

Our experience with the Seguno Reviews app has been in line with the high standards of design and functionality that we've come to associate with the Seguno team. The app is not only user-friendly and intuitive but also well-considered from both the customer and business perspectives, addressing our needs comprehensively. This was our inaugural venture into utilizing a Reviews application. An essential requirement for us was the ability to review feedback before making it public. The Seguno app met this need seamlessly, providing us with the flexibility to automate the publication process whenever we decide it's the right move. As a small business, we appreciate the ability to advance cautiously while exploring new tools. We recognize reviews as an important facet of social marketing that empowers our customers to make informed decisions and offers us insightful feedback on our product offerings. Once again, Seguno has delivered an app that supports our business growth effectively.

LuxIllume

Mar 26, 2024  on Shopify

Seamless integration into my other Seguno apps and installation was a breeze. Tech support helped me with one user-error issue and was great to work with. I can't sing the praises of Seguno enough. A phenomenal suite of value-filled apps and top notch service. Couldn't be happier!

Rei of Light Jewelry

Mar 19, 2024  on Shopify

Every interaction I give 10 stars! I have been using their apps for the last couple of years and they are top notch. I’m so grateful for this new reviews app and the support I have already received with getting it all setup. Highly recommend.

Whimsicals Paperie

Mar 18, 2024  on Shopify

Love it! I was using the native Shopify Reviews app that is being retired and switched over to Seguno Product Reviews. They helped me migrate over my reviews and get everything set up, and I love the look and layout of the reviews on my product listings. I'd 100% recommend!

Abboo Candle Co

Mar 15, 2024  on Shopify

I had a little operator error in uploading my file of reviews from another app. I messaged support and Brian had sent me a corrected version of my file and it uploaded in a matter of minutes. I've been using Seguno email for a couple of years now and I love it! I have no doubt the reviews will be just as fantastic. Easy set up, easy editing and I've never had a bad customer service experience. You won't be disappointed with Seguno!

Uppercut Tactical

Mar 12, 2024  on Shopify

Was thrilled to see they released this when Shopify Reviews ended. Just like all Seguno's other products, this one is super easy to use, out of the box. Everything is self explanatory, and I feel confident in how it works. Ie, no lingering feeling of "I hope I did that right... " like with some other software.

Cashmere Goat

Mar 07, 2024  on Shopify

The Reviews app from Seguno is what we've come to expect from the Seguno team — great design and functionality. The Seguno Product Reviews app is intuitive and easy to use. They've thoughtfully considered this app both from the end-user experience (customer-facing), as well as the from our perspective on the business side of things and what matters to us. This is the first time we've used a Reviews app, and one of our criteria was that we wanted to preview reviews before they're published. This wasn't a problem — and we have the option to automate publishing when or if we feel ready for that. We're a small business, so we like to take small steps when we're trying out something new. Reviews are a type of social marketing that will help our customers make smart purchasing decisions, and will provide us with valuable input about the products we're offering to our customers. Seguno has once again designed an app that's helping us grow our business.

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