Reviews: Search Atlas

Customer reviews: Search Atlas

Reviews (12)

Overall rating

2.6

5

4
4

1
3
2
1

8

What Merchants Think

The feedback on "Search Atlas" is mixed, with a strong division between those finding it beneficial and others encountering significant issues. Some users appreciate its functionality and responsive support, while a considerable number of users report problems with account access, unresolved payments, and poor customer support.

Key Strengths

Enhances store search functionality with faster and more accurate search results.
Provides advanced filtering, autocomplete suggestions, and typo tolerance.
Intuitive interface and easy setup process.
Offers valuable analytics for tracking user behavior and making data-driven decisions.
Responsive support with effective webinars and meetings.

Common Concerns

Issues with account access despite payment, leading to an inability to use the app.
Instances of being charged without receiving service or support.
Unresolved billing issues and perceived scam-like behavior.
Poor customer service; difficulty communicating with support for solutions.
Technical errors such as the "410 Gone" error encountered by users.

Final Thoughts

"Search Atlas" holds potential as a powerful tool for improving search capabilities and SEO optimization on Shopify stores. However, there are significant concerns regarding its customer support and billing processes. Its effectiveness is apparent for some, but the recurring access and service issues overshadow its benefits for others. Merchants considering this app should proceed with caution and monitor billing closely.

Doug Gardens Inc.

Jan 05, 2026 on Shopify

At this point I'm starting to this SearchAtlas is some kind of scam. Installed the app, couldn't even select a plan or use the app and yet we were charged $200 per month for 3 months before we noticed. DO NOT INSTALL THIS APP.

Audio Sellerz

Dec 04, 2025 on Shopify

took money. cant make an account on shopify app. go to website and wants credit card info to make account. no thanks i already paid.

The Mercury Fashion

Oct 12, 2025 on Shopify

I have subscribed and paid, but I can not access the app

RugSpot

Aug 23, 2025 on Shopify

I have subscribed and paid, but I can not access the app !

Rubin Extensions Deutschland

Jun 05, 2025 on Shopify

Worst experience i had with apps since 2012! I tested their free trial version. Then tried to sign up for paid version to test further functionalities. then i had been charged for 2 different accounts which i haven't signed up for. Now the real nightmare begins. Their customer support is terrible. Talking to AI then to operators who ask me the same questions over days and give me the same answers over days. It took me endless hours chatting with different persons telling me the same and asking me the same questions over and over again. They even do not understand how Shopify actually works - although they claim to be Shopify ready. I spend more than a week explaining the same thing over and over again. In the end I got so frustrated- I simply gave up… If you value your health - don't do it

MJ Gadgets

Jan 15, 2025 on Shopify

Shame there isn't an option for 0 stars. I installed the app, subscribed and was charged $99. App hasn't worked since. Can't log in, no trace of my payment; however, it shows on Shopify billing as Search Atlas.... absolutely no help from support. They just keep stringing you along. Very frustrating for a small business to have to deal with this and not get any help.

Bean Bags R Us

Nov 24, 2024 on Shopify

The Search Atlas App does not work. The Free trial didn't work, so we subscribed and paid USD$199. THE APP STILL DIDN'T WORK. The app developer refuses to refund our money and has been particularly unhelpful. Don't waste your time or money, this business is 100% a scam.

Campervan Builders

Nov 10, 2024 on Shopify

Paid 3 days ago no access. Support is very slow and do not seem to care.