Savalan Live Chat & AI Chatbot helps merchants manage customer support, live chat, and sales conversations in one place. It includes an AI chatbot for common questions, live agent handoff, support tickets, lead capture, analytics, proactive messaging, and in-chat deals. Merchants can train the assistant with store policies, FAQs, and product data, customize the chat experience, and handle order-related requests through guided workflows.

• Unified inbox in Savalan dashboard for chatbot, live chat, leads, and tickets
• Real-time conversation monitoring with human handoff, agent takeover, and notes
• Lead generation in chat: capture email/phone, tag intent, and use for follow-ups
• Analytics dashboard: chats, top questions, drop-offs, outcomes, and satisfaction
• AI product recommendations, cart recovery emails, discount codes, stock alerts