Reviews: Ryviu: Product Reviews & QA

Customer reviews: Ryviu: Product Reviews App

Reviews (435)

Overall rating

4.8

5

239
4

13
3

1
2

3
1

13

What Merchants Think

Overall, merchants have a positive view of "Ryviu: Product Reviews & QA." They find it to be an effective and user-friendly app for managing product reviews and questions. The app is praised for its ease of setup, affordability, and its ability to integrate seamlessly with Shopify and other platforms. Many users highlight the exceptional customer support that aids in setup and solves issues promptly, which enhances their overall experience.

Key Strengths

Excellent customer support and assistance, often mentioned by name such as Yen, Chloe, and Selina.
Ease of setup and user-friendly interface.
Effective integration with Shopify and other e-commerce platforms.
Ability to import reviews from platforms like Etsy and Amazon.
Value for money, especially with the basic and free plans offering robust features.
Customization capabilities for displaying reviews.

Common Concerns

Occasional issues with review widgets not being compatible with certain plans.
Reported bugs and technical issues that can disrupt service, such as problems with email automation.
Concerns about features being advertised but only available on higher-tier plans.
Slow or unhelpful response from customer support in some cases.
Difficulty managing reviews from specific geographic sources.

Final Thoughts

"Ryviu: Product Reviews & QA" is generally well-received by merchants looking for a competent and affordable review management tool. It stands out due to its strong customer support and ability to integrate with multiple platforms. However, some users face challenges related to technical issues and plan limitations. Overall, it is recommended for businesses, especially those starting or using Shopify, who need a reliable review system to enhance customer trust and engagement.

Chicme

Dec 02, 2025 on Shopify

the customer service is excellent. Every time I’ve contacted support, my issues were resolved quickly and effectively.

SCHUTZ-FUX

Dec 02, 2025 on Shopify

good app. Even if you have some problems, you will get fast help from the support-team.

Australianmarket

Dec 02, 2025 on Shopify

ReliefMode

Nov 27, 2025 on Shopify

Very helpful & efficient service! Thank you!

Mostly Matcha

Nov 26, 2025 on Shopify

perfect customer support, very efficient

Aurevia

Nov 25, 2025 on Shopify

Selina was incredibly helpful and patient. I reached out because I couldn’t figure out why my reviews weren’t importing, and she checked everything right away. She quickly spotted the issue and explained exactly what I needed to fix. Thanks to her, I solved the problem within minutes. Great customer service — thank you so much, Selina!

LetsGetBargains.shop

Nov 21, 2025 on Shopify

I have been setting up my store for the past year and have tried other Review Apps during the process. Each time I try an alternative to Ryviu, I regret the move and come back to Ryviu. It is for me the review App that provides me with comparable reviews to other well known large brand shopping websites both in quality and numbers. Customer support replies promptly and made changes as I needed within a reasonable time. Great App, Great support!

BrightVana

Nov 18, 2025 on Shopify

Rhinox Active

Nov 17, 2025 on Shopify

Dan was very helpful amazing customer service :)

ACESHEETS Inc

Nov 12, 2025 on Shopify

Reboot Rituals

Nov 12, 2025 on Shopify

Spoke with Dan - he was awesome help. Helped me with multiple issues and got them sorted so quickly. Thanks Dan!

The Aussie Mart

Nov 07, 2025 on Shopify

sonnewelt

Nov 06, 2025 on Shopify

I’ve been using this app for 3 years. easy to use. The customer service is excellent. They resolved my problem quickly and effectively.

PAWHUT

Nov 06, 2025 on Shopify

Powerful plugin with very helpful support! This app does exactly what it promises, and the features are robust. On top of that, their support team is quick to respond and very patient in solving any issues. Highly recommended!

AussieSnag

Nov 03, 2025 on Shopify

Amazing customer service and great app. I have been using it for about 6 months now and haven't had any issues. Mai from customer service team was too good, she addressed my query instantly. Thank you.

ROCKBROS-US

Oct 31, 2025 on Shopify

Glorydesk

Oct 29, 2025 on Shopify

J'ai essayé plusieurs appli shopify liée aux commentaires. Ryviu est de loin la meilleure d'entre elle. Intuitive, très facile d'utilisation et de mise en place des paramètres. Mention spéciale à Mai qui à su répondre à mes besoins de manière rapide et efficace (comme tout le reste de l'équipe). Je recommande !

GJump

Oct 24, 2025 on Shopify

CatHap Corner

Oct 24, 2025 on Shopify

Responsive support, react quickly. Dan from the support team the most qualified worker I have ever interacted with

Cross Winds Leather

Oct 23, 2025 on Shopify

So far this has been the only review app I've enjoyed. I look forward to using it more and hopefully upgrading my plan for the full experience soon.