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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

MITO &CO

Jul 13, 2024  on Shopify

Sam was super helpful and went above and beyond to help me! Very impressed with this app already and I just started using it :)

HolyLooks

Jul 13, 2024  on Shopify

i really appreciate support team they're always responding :-)

SwiftShip Shop

Jul 13, 2024  on Shopify

Craftwithmamibl Custom Craft Shop

Jul 12, 2024  on Shopify

Im brand new to Shopify and of course to TYDAL and Sam made my first ever interaction with this company a great seamless effortless opportunity. Thank you Sam for being the quickest and nicest person I've dealt with today as a shop owner. It was so quick and Easy I reccoment TYDAL to all Shopify users!

WESTWAY

Jul 12, 2024  on Shopify

Sam was amazing at guiding my store to verification, absolute 5* customer service. Thank you!

ViVeloci

Jul 12, 2024  on Shopify

The Memorists

Jul 12, 2024  on Shopify

Great support from Adrian !

So Thrown Candles

Jul 11, 2024  on Shopify

Jamie is a ROCKSTAR she help me so much she gave me help on stuff that she did not have to thank you so much Jamie.

Shauwney's Skate Palace

Jul 11, 2024  on Shopify

Jamie was a FANTASTIC help with setting up the priority email and removing the logo. She also helped me remove the "powered by shopify" at the bottom of my website which was very much appreciated.

Promo-Smm

Jul 11, 2024  on Shopify

Great Service and support! Thank You!

KickCraze

Jul 11, 2024  on Shopify

Adrian was very friendly and responded really quickly. great customer service

Swanky Bella Boutique

Jul 11, 2024  on Shopify

I'm just at the beginning, but I have yet to encounter any issues like I have with other apps. I'm confident that TYDAL will bring me the success I want and will be the long-term solution I need.

FMFROMB Samples

Jul 11, 2024  on Shopify

Super support. Direkte Antwort und mir wurde weitergeholfen

Astra La Vistar

Jul 11, 2024  on Shopify

Only getting to know the app at the moment but so far Sam was very helpful with his support and extremely quick to reply to my questions. Definitely would recommend this app.

Puritte | Consigue tu bayeta premium

Jul 11, 2024  on Shopify

CookingWhirl

Jul 11, 2024  on Shopify

Great app!

bgto

Jul 11, 2024  on Shopify

Only Positive for Tydal

Nordic Haven

Jul 10, 2024  on Shopify

Jamie, has been amazing. I really recommend this app. I have been using shopify for 5+ years and never leaved a review on a app. But they really deserved it

ZeeStores

Jul 10, 2024  on Shopify

The customer service was incredibly punctual and amiable. Many thanks! Zeestores

CaTim Originals

Jul 10, 2024  on Shopify

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