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Customer reviews: TYDAL Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

DecorCasa

Jul 15, 2024  on Shopify

Great support team, very friendly and useful, helped me a lot

FOREVER FLOWERS

Jul 15, 2024  on Shopify

great customer service, easy app to install. was able to translate into any language. would recommend A++

Swayy

Jul 15, 2024  on Shopify

Adrian was extremely helpful and efficient

Pakistanicart

Jul 15, 2024  on Shopify

this app is the best! we can edit the review and write whatever we want.

PRESSIE - Faux ongles 3D stylés

Jul 15, 2024  on Shopify

this is the best app for reviews! it's clear, concise and their support is TOP NOTCH ! yeah, you know that most of the stores got it, but still! theirs is one of the best support i ever had to deal with and they go above & beyond to please you & listen to your needs_! recommend 100% !!! (Jamie you're the best)

Heystiv

Jul 14, 2024  on Shopify

buenisima me gusto cumole todas las funciones deseadas

Rocky Reckless

Jul 14, 2024  on Shopify

flexivari.

Jul 14, 2024  on Shopify

TYDAL is a fantastic review app for Shopify. It's easy to use and packed with great features that have boosted my store's credibility. The support team is exceptional—Sam, in particular, was incredibly helpful and responsive. Highly recommend TYDAL and their top-notch support!

BlissDen

Jul 14, 2024  on Shopify

The app works really well, and the widgets are super easy to use and looks good on your website. Also, Sam helped me in clearing all my doubts and issues related to the pp and also helped me in understanding the procedure of the review's system. Love the app. And thanks Sam!

Sk Prime Products

Jul 14, 2024  on Shopify

"Your incredible support has been a game-changer for my online business. Jamie Conway talent and dedication shine brightly, making a profound impact. Thank you for being such an amazing to james and also their team members"

Folmoda.com

Jul 14, 2024  on Shopify

Great customer care and support. Very easy to work with app, easy to edit settings. I contacted Sam and he was very helpful and nice. He suggested me some edit to make my storefront look nicer as well :) Thanks a lot Highly recommended

The Gothic Cottage

Jul 14, 2024  on Shopify

UNBOUND

Jul 14, 2024  on Shopify

highly recommend, great customer support, great design, and very easy to setup

Bayit

Jul 14, 2024  on Shopify

Their customer service is really grat. and it is a good for shopify store.

MITO &CO

Jul 13, 2024  on Shopify

Sam was super helpful and went above and beyond to help me! Very impressed with this app already and I just started using it :)

HolyLooks

Jul 13, 2024  on Shopify

i really appreciate support team they're always responding :-)

SwiftShip Shop

Jul 13, 2024  on Shopify

Craftwithmamibl Custom Craft Shop

Jul 12, 2024  on Shopify

Im brand new to Shopify and of course to TYDAL and Sam made my first ever interaction with this company a great seamless effortless opportunity. Thank you Sam for being the quickest and nicest person I've dealt with today as a shop owner. It was so quick and Easy I reccoment TYDAL to all Shopify users!

WESTWAY

Jul 12, 2024  on Shopify

Sam was amazing at guiding my store to verification, absolute 5* customer service. Thank you!

ViVeloci

Jul 12, 2024  on Shopify

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