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Customer reviews: TYDAL Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Nest & Necessities

Jul 19, 2024  on Shopify

Hapachi

Jul 18, 2024  on Shopify

Thank you very much, Really good app for shopify

Zona FIT

Jul 18, 2024  on Shopify

Tuve errores con la importación de las reviews desde woo, pero soporte (Adrian) me solucionó y me enseñó a solucionar el error, recomendada esta app. I had errors with the import of the reviews from woo, but support (Adrian) solved me and taught me how to solve the error, this application is recommended

Art with Kiba

Jul 18, 2024  on Shopify

I am happy with Tydal so far. Customer service is amazing. Thank you so much Jamie for your tips :)

Aroma Zenn

Jul 18, 2024  on Shopify

I really liked TYDAL after trying many apps that allow me put reviews on my website. Highly recommended and it does the job and totally for free which is amazing specially for a new store. The customer service is really helpful and nice I contacted Sam.

rotta.ca

Jul 17, 2024  on Shopify

They have a truly excellent app and excellent customer service. They are both fun and incredibly kind and helpful. Thank you very much, especially my thanks to Jamie.

PermaGreen®

Jul 17, 2024  on Shopify

Adrian was very helpful!!!

Fait par Marie

Jul 17, 2024  on Shopify

La recomendaria ya que es super amigable y la ayuda es super rapida

Gadzet

Jul 17, 2024  on Shopify

Really great support team, Adrian really great guy, good app features, really amazing.

Kotiya

Jul 17, 2024  on Shopify

very very great app must have for all stores

Kidz Dunya

Jul 17, 2024  on Shopify

Great Customer Support WOW

My Store

Jul 17, 2024  on Shopify

great service and prompt response

Mermaids Treasure

Jul 16, 2024  on Shopify

Helped with everything I needed

KRI CHIKANKARI

Jul 16, 2024  on Shopify

Great customer support and thanks for the free services you are providing

Daxer Tool

Jul 16, 2024  on Shopify

Good communication, very punctual and attentive.

Printed24

Jul 16, 2024  on Shopify

Ive been using this app only for a few minutes and it was all fast and i even had help by a worker from there

ComicDojo

Jul 16, 2024  on Shopify

quick support and easily customisable according to your store

MECHACRAFT

Jul 16, 2024  on Shopify

Friendly and helpful customer support, easy to navigate sattings

QZT

Jul 15, 2024  on Shopify

Awesome, thank you very much, serious and very good service

Schoonheid™

Jul 15, 2024  on Shopify

awesome and thanks to Adrian

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