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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Lavender Life Boutique

Jul 30, 2024  on Shopify

Great experience with the installation and working with Jamie to authenticate and remove Tydal branding. Everything is all set up and ready to go! In just minutes too! Thank you!!

Luxe Loft London

Jul 30, 2024  on Shopify

Very helpful and good customer service.

Blade Medic LLC

Jul 30, 2024  on Shopify

Great customer service, thanks!

Mr. Nargila

Jul 30, 2024  on Shopify

The app is great, I recommend it to everyone! Of all the apps I've tested for reviews - it's the best. In addition, they also have an excellent team, Jamie helped me a lot on several issues in a few minutes, with kindness and care, I thank her very much. Thank you very much, great app and team!

Trimmotif

Jul 30, 2024  on Shopify

Great app.

EasyDayGadgets

Jul 30, 2024  on Shopify

Very good app!

GOD THREADS

Jul 30, 2024  on Shopify

Support team does a great job (Adrian). Great app. Easy to use.

Bongaroo Australia

Jul 30, 2024  on Shopify

Jamie on the support team is an absolute g please pay her more money please. Greatest customer service operative I have seen in 30 years of existence. Unbelievable stuff! Love the app as well.

Ea Pharma

Jul 30, 2024  on Shopify

Great addition to my store, I had excellent support from Jamie - Very pleasant service !

RegalDeskDeco

Jul 30, 2024  on Shopify

Fantastic experience with the TYDAL! The interface was intuitive and easy to navigate. I appreciated how quickly the support team, addressed my queries and solved my issue. Overall, it’s a great tool for managing and showcasing product reviews. Highly recommend!

Strong ARM Solutions

Jul 30, 2024  on Shopify

I can't fault the app so far. It works seamlessly without much setup. Sam's customer service was exceptional. Thank you for a great experience!

HairEtc

Jul 30, 2024  on Shopify

Very easy to use for my customers and for myself. Have collected many reviews effortless for my store which has helped gain credibility for my store. The support is also very good and helpful. Very impressed for a free app.

Figlia Studio

Jul 29, 2024  on Shopify

atendimento ótimo e eficiente Sam foi super atencioso pra atender o que eu precisava!

OurGOsticker

Jul 29, 2024  on Shopify

LUXE FAVOURS

Jul 29, 2024  on Shopify

Lo Necesito Ahora

Jul 29, 2024  on Shopify

awesome customer support, thanks a lot

KPS Clothing

Jul 29, 2024  on Shopify

Echcle Direct

Jul 22, 2024  on Shopify

Tydal Product is easy to use and they also got great customer support

The HandyMug

Jul 22, 2024  on Shopify

very good product review app. And helping team was really great! My experience of talking to Sam{Helping expert} was very good. He was very supportive. Helping team quickly replies you which is the best part.

Tienda POC

Jul 22, 2024  on Shopify

Excelente soporte, la app funciona muy bien. Great app and great support!! thanks for all guys

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