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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Crownstone

Aug 07, 2024  on Shopify

very nice app

Gecko Studio

Aug 07, 2024  on Shopify

Jamie was a great help. Very friendly and responsive. Thanks!

KHAIRNOVA

Aug 07, 2024  on Shopify

The app itself looks so good and very easy to use! I contacted the customer service team and Sam was very helpful and assisted me so quickly! I really appreciate the efficiency!

JLM Store

Aug 06, 2024  on Shopify

Wow Wow Wow. I was very unhappy with myself because I couldn't figure out how to make this app work. God sent me a patient Angel name Jamie. She was very nice and calm with me. She sent me every notes to help me understand what I needed to do.. After spending almost an hour with me she went in and looked to see what I was doing wrong. I'm telling you never lose Jamie. They don't make customer service reps like this anymore. I owe her everything. Jamie, thanks for sharing your greatness with me.

Fahrenheit-X

Aug 06, 2024  on Shopify

Really good app to use in my store and customer support very active and supportive. Would definitely reccomend using the app in your store... Thanks so much!! :)

George Nicholas

Aug 06, 2024  on Shopify

Great app, easy to use and helped a lot!

StingMasterQuell

Aug 06, 2024  on Shopify

I've had an excellent experience using the TYDAL Product Reviews App. It's incredibly user-friendly and has significantly boosted the credibility of my store. The seamless integration with my Shopify store allowed me to effortlessly display customer reviews, which has helped in building trust with potential buyers. The customization options are fantastic, enabling me to match the review widget perfectly with my store's design. The support team has been responsive and helpful, addressing any questions I had promptly. Overall, this app has been a game-changer for my eCommerce business, and I highly recommend it to anyone looking to enhance their store's reputation with authentic customer feedback

Ms Friesch

Aug 06, 2024  on Shopify

Sam was awesome giving me a hand , even she advise me with an extra point!

Jill McKeever

Aug 06, 2024  on Shopify

Tydel support team is immediately ready to help out upon installing. Go ahead and engage with their chat box. You will not be alone setting up the app. Jamie was friendly and helpful. I felt like I had my own personal admin taking care of the boring bits while I played with placing the widget on my product page theme. The widget is clean, simple, and melts right into the theme design. So far, so good. I’m looking forward to watching how well it performs. Thanks Tydel team!

Tails of Antwerp

Aug 06, 2024  on Shopify

Socar Chemical

Aug 06, 2024  on Shopify

Our experience so far has been great. Adrian from customer service was very responsive and helpful. Highly recommended.

KAWEYEII

Aug 06, 2024  on Shopify

The app is amazing and the customer service is exceptional. Adrian was extremely helpful at helping me setup and even went out of his way to offer vip features for the cost of nothing :) Will be sticking with this app for a long time

Comorno

Aug 06, 2024  on Shopify

A lot of kind help for free. Great features.

My Store

Aug 06, 2024  on Shopify

The support team responds fast and was very supportive,

StudyStrive

Aug 06, 2024  on Shopify

Very great app, I highly recommend. An active customer support, and wonderful tools.

Juvrena

Aug 05, 2024  on Shopify

Customer service is great! Jamie was extremely helpful, and website integration is seamless.

Nullprozente alkoholfrei

Aug 05, 2024  on Shopify

Einfach zu installieren und auch direkt Support erhalten. Ich muss schauen wie es sich auf den Speed der Seite auswirkt.

Pinacoladacreates

Aug 05, 2024  on Shopify

Excellent customer service and app

BeyondArt Creations

Aug 05, 2024  on Shopify

Quick, responsive, and helpful staff

HOT BELLY PICKLES

Aug 05, 2024  on Shopify

would highly recommend, they are there to help you through it all. Communication is great, the app is great - it does everything you need it to do!

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