Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Reviews | Subscriptions

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating

4.9

5

2,278
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

SpeciGo

Aug 09, 2024 on Shopify

Sam was really helpful, not only he helped me with what I asked for, but also suggested some additional things... He was very friendly. Thanks again.

Nimee Luxe

Aug 09, 2024 on Shopify

Amazing interface!! & great support by SAM!

Bator Bros

Aug 09, 2024 on Shopify

Sam was amazing, patient, and super helpful! App is amazing and free, can't beat it!

Wearsatile

Aug 09, 2024 on Shopify

awesome app and special thanks to Sam for good customer support

Panicchic

Aug 09, 2024 on Shopify

Great customer service! Had a great talk with Sam and he helped a lot. Thanks!

The Hippie Hanger

Aug 09, 2024 on Shopify

This app is amazing. Appreciate that it's offered for free. Their support is incredible. Jamie helped resolve an issue with me and only took 5 minutes. You need this app for your store!

MySpyShy

Aug 09, 2024 on Shopify

In my opinion this is hands down the best review app out there, and it's completely free. Jamie from customer support went above and beyond to help me get set up. if any review app deserves more than 5 stars, it's this one.

Glassy Skincare

Aug 09, 2024 on Shopify

Great help, great experience with the app. Jamie was really helpful with my questions.

Ayoob

Aug 08, 2024 on Shopify

Thank you to your team and especially to Jamie for replying to my message quickly and solving my problem

La Maison Decora

Aug 08, 2024 on Shopify

KirksBox

Aug 08, 2024 on Shopify

"I highly recommend the TYDAL Product Reviews App! It's been incredibly useful for gathering customer feedback directly on our product pages. The interface is user-friendly and integrates seamlessly with our store. Great support from the TYDAL team as well!" Thank You Jamie.

Sleepy Cub Store

Aug 08, 2024 on Shopify

Muy buen soporte tecnico, la verdad prefiero que sea un persona que un bot, es mas rapido la ayuda con el problema

3D Rhino Ltd

Aug 08, 2024 on Shopify

Great customer service and brilliant help

Saab Moto Parts

Aug 08, 2024 on Shopify

Reinhard Frans

Aug 08, 2024 on Shopify

Amazing customer service. Jamie helped me out a ton. App seems great thus far. I hope Multilanguage will become a think, would then make this app probably the no.1 in my opinion

lugai

Aug 08, 2024 on Shopify

I would specially recommend anyone about this app. It's easy to install and the support team is always there to help you out wherever you are stuck. Great app. Eagerly waiting for more updates.

Ink & Blur

Aug 08, 2024 on Shopify

This app is incredible, can't believe It's free, plus these guys are super helpful and reply within seconds!! Definitely recommend!!

Needs You

Aug 07, 2024 on Shopify

Best not because of the product although it's best too but what makes them stand apart is best customer support.

We4Shop

Aug 07, 2024 on Shopify

Great support team, and great app. One of the best when it comes to review apps

Pokar Mart

Aug 07, 2024 on Shopify

Exceptional Customer Service by Jamie Jamie provided outstanding customer service during my recent interaction. They were extremely knowledgeable, patient, and went above and beyond to ensure all my queries were addressed promptly. Jamie's professionalism and friendly demeanor made the entire process smooth and stress-free. Their guidance was clear and helpful, making it easy for me to understand and implement the solutions provided. I am thoroughly impressed with the level of support I received and would highly recommend Jamie to anyone in need of assistance. Keep up the great work, Jamie!