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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

ArcZeal Designs

Aug 12, 2024  on Shopify

TYDAL offers excellent customer support to assist with any setup or troubleshooting needs. Jamie was great at getting everything set up. Overall a great app so far I really like the look on my site.

Sav Marie Design Studio

Aug 11, 2024  on Shopify

Great choice for my website. Jamie was AMAZING. Would definitely recommend!

Love Yourself Black Girl

Aug 11, 2024  on Shopify

Sam was great! Quick reply and gave me additional assistance and feedback on my website.

SGM Design Lab

Aug 11, 2024  on Shopify

Encountered some issues with star reviews being displayed in product collections. Contacted support and within minutes I was connected with Sam. Sam was able to address my issue as well as optimize other components in no time. Very pleased with the support experience and app functionality. Highly Recommend!

My Store

Aug 11, 2024  on Shopify

Great customer service. They respond very fast and they helped me with my questions.

Crafty Cultures

Aug 11, 2024  on Shopify

minisbyLanna

Aug 11, 2024  on Shopify

Excellent

Viola Snow

Aug 11, 2024  on Shopify

Adrian was very helpful and quick to respond. he made the process very easy.

Love and Wood

Aug 10, 2024  on Shopify

So happy with this app! Customer service is hands down the best. Very helpful and easy to use. I definitely recommend this app for reviews

TECH REVEAL

Aug 10, 2024  on Shopify

JUST AWESOME!

Qohyrah

Aug 10, 2024  on Shopify

Very easy to set up and use. The support team (Sam) is a great value to the team, efficient and helpful. Impressed by the app. Met all my needs and does not have unnecessary gatekeeping

Redefined

Aug 10, 2024  on Shopify

The customer service is really good and they help very nicely

VinylVibezz

Aug 10, 2024  on Shopify

Awesome and very helpful!!!

PharmaElegance

Aug 10, 2024  on Shopify

Very easy to use

My Store

Aug 10, 2024  on Shopify

great app

Kelly Collings Designs

Aug 10, 2024  on Shopify

Very helpful and friendly

ERSA Marchi

Aug 10, 2024  on Shopify

Very fast service with a very helpful and kindly Support Center!!!

haatify

Aug 10, 2024  on Shopify

DashFr

Aug 10, 2024  on Shopify

Easy to install and support was quick to reply. Keen to explore the app further.

Hélène

Aug 10, 2024  on Shopify

A big thank you to Sam for helping out a mature tech challenged individual. Love your work.

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