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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Earth Toned Tea

Aug 13, 2024  on Shopify

Jamie was a great help and shared valuable information/tips for me to get started using the app!

Wisdom Store

Aug 13, 2024  on Shopify

Tyler Butterworth

Aug 13, 2024  on Shopify

Support is awesome, even showing me somthing I missed in my store that had nothing to do with their app.

Productivity Pad

Aug 13, 2024  on Shopify

Golden Hour Boutique

Aug 13, 2024  on Shopify

AMAZING customer service! Excited for the app to work its magic on my website! Thank you!!

Dkgbazar

Aug 13, 2024  on Shopify

Great support, team help me in just few second specialy thanks to Sam

Our Kraft Store

Aug 13, 2024  on Shopify

nice work by Sam!

Jones Laser Craft

Aug 13, 2024  on Shopify

So far so good. I've been running the app for about a year with zero issues.

TheTechTokShop

Aug 13, 2024  on Shopify

Sam was great, very prompt and attentive to my needs. Much appreciated!

Hocus Crocus Crystals & Creations

Aug 13, 2024  on Shopify

So far I’m sad that I can’t praise this company more than the 5 stars shopify allow. Personally I’d give them 100 stars if I could! I’m a complete noob to the wonderful world of website design and Jamie at Tydal has walked me through more things that have nothing to do with this app whilst helping me actually set the app up. She’s been friendly and reassuring, answered all my questions and never once pressured me to buy anything at all which is really important to me as a lot of businesses on here try to do just that. We’ve set up emails and discounts, sorted the reviews and all that’s in between and I’m so grateful for her and of course all the team for being so amazing and being so good at what they do which is creating an easy to navigate app. I’m now off to set up their rewards program too as I’m so impressed by their work! Keep up the good work guys! You definitely deserve more than 5 stars!

Solo Io

Aug 13, 2024  on Shopify

Perfect addition to our website, the customer service team is very friendly and useful thank to everyone who has shared in this app!

OEM CAR PARTS USA

Aug 13, 2024  on Shopify

Great app, also Jamie is best!

Sosso

Aug 13, 2024  on Shopify

Besender Shop

Aug 13, 2024  on Shopify

5 stars for the great customer service! This is a great app, and it's free!!! Love it!

Shyni Jewellery

Aug 13, 2024  on Shopify

nice app & nice support team.

Arkive Apparel

Aug 13, 2024  on Shopify

TYDAL, Easy to install and an awesome support team. I highly recommend this app. Download yours! -Adrian and TYDAL Team

Angy Paws

Aug 13, 2024  on Shopify

Tydal has a great little review app which helps my customers give honest feedback about our gear. The ability for them to post photos is very popular. Very helpful support team too.

Olleke Wizarding Shop Amsterdam Brugge London

Aug 12, 2024  on Shopify

Gennz Clothing

Aug 12, 2024  on Shopify

best app and absolutely free that is amazing, what else anyone would want more than this, just superb service and amazingly integration of this review tool in our website.

Christine Lindstrom

Aug 12, 2024  on Shopify

This app is so intuitive, and customer support is amazing! Highly recommend!

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