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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

My Store

Aug 15, 2024  on Shopify

Customer service from Sam was very friendly and fast. He helped us quickly remove the branding of Tydal on our site. The app currently works as it should out of the box with some optional settings but may require a few custom tweaks.

Tressè Beauty

Aug 15, 2024  on Shopify

Talked to Jamie excellent service great experience

AdorableDesignsz

Aug 14, 2024  on Shopify

Super Easy to use!

GYF BEAUTY

Aug 14, 2024  on Shopify

Jamie was a great help with everything I needed ! Love the app so far

Sip & Cellars

Aug 14, 2024  on Shopify

Good service and experience with Tydal. The support team reply timely and helps me a lot.

Expresiones di Contorno

Aug 14, 2024  on Shopify

Ginger & Twine Co.

Aug 14, 2024  on Shopify

Will update later, as I just installed this app, but the customer service so far has been great. Sam was fantastic and granted me several perks that I didn't even ask for but really appreciate. I look forward to using Tydal for my future reviews! P.S. An easy way to automatically import reviews from other platforms would be the best thing ever

Himalajit

Aug 14, 2024  on Shopify

good and fast support

Da Vinci's Fashion

Aug 14, 2024  on Shopify

Great support team (Jamie)

CashBox

Aug 14, 2024  on Shopify

Really great app, Jamie was very kind to me!

SportsReps7

Aug 14, 2024  on Shopify

Jamie was great help

Tarotera

Aug 14, 2024  on Shopify

Apparelhue

Aug 14, 2024  on Shopify

The app was easy to install and I got all lot of help from the support team member (Jamie). Who was able to respond fast and answered all my questions and gave me some tips on my store. She was polite and asked what I wanted first, which is great since it’s a bit sensitive subject So far I have great experience.

VIZMO

Aug 14, 2024  on Shopify

Very Helpful App

Aksesuar Cehennemi

Aug 14, 2024  on Shopify

Jamie, the supporter, was so helpful. That's a wonderful and so effective app. Appreciate all of the team!!!

Malvern Valley Liquor

Aug 13, 2024  on Shopify

Perfect experience with this app, really good functions provided, and the support team Jamie is really nice and helpful.

Reinovas

Aug 13, 2024  on Shopify

Grato, Jamie pelo suporte recebido agora

GFUL

Aug 13, 2024  on Shopify

Simple d'utilisation, le service client est au top

Earth Toned Tea

Aug 13, 2024  on Shopify

Jamie was a great help and shared valuable information/tips for me to get started using the app!

Wisdom Store

Aug 13, 2024  on Shopify

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