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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The GF Lolly Co.

Aug 24, 2024  on Shopify

- Customer Service was available immediately - Verification was fast and easy - The app is easily configurable - And it's free!?!? Shoutout to Support: - Jamie: She is welcoming and very friendly - Adrian: He helped me out so quickly when I needed assistance with some styling code

POPPA Imports

Aug 24, 2024  on Shopify

Excelente

Cosy

Aug 24, 2024  on Shopify

Eliot Shops

Aug 24, 2024  on Shopify

User-friendly App. It takes less than 5 minutes to set it up and activate. Great customer service, quick responses, and help in less than 10 seconds. I recommend this app with a great team, especially Sam, who helped me a lot.

Fit Fury Fitness

Aug 24, 2024  on Shopify

Outstanding help from Sam. They responded exceptionally quick to any questions and help that I needed. I highly recommend their service.

LVCED. By Midnight

Aug 24, 2024  on Shopify

Sam was quick, polite, and very helpful!

KKC Supply Co, LLC

Aug 24, 2024  on Shopify

Sam was super helpful! Amazing customer service!

Racegitter.de

Aug 23, 2024  on Shopify

Very Nice

Rare Flicks Plus!

Aug 23, 2024  on Shopify

Designs by SNK

Aug 23, 2024  on Shopify

Just starting out it is very easy and great. Jamie was exceptional with Customer Support. She set me up so it can be used right away and helped me navigate the app to use to its full potential. I highly recommend this APP to everyone to use! Jamie even helped me import my reviews from my old APP and was exceptional. Thank you for all your help!

Essential Decants

Aug 23, 2024  on Shopify

An amazing and easy to use application, what more could you ask for? A true work of art and how it looks, simply AMAZING. 10 out of 10 The helping service is amazing and very friendly too. THANKS to James to be helping me all the time. <3

MonPattern

Aug 23, 2024  on Shopify

Great app. Easy to install and good support.

Get Trypt

Aug 23, 2024  on Shopify

Great, simple, easy to use but extremely powerful. Highly automated and reels in reviews constantly!

HAM Systems store

Aug 22, 2024  on Shopify

Great service Adrian

BreezeUp

Aug 22, 2024  on Shopify

Good customer service, Recommended

Taci Dekor

Aug 22, 2024  on Shopify

Great app. Great support.

vieux jeu

Aug 22, 2024  on Shopify

Very quick support

Baker's Necessity

Aug 22, 2024  on Shopify

I love this app it allows be to get reviews from my customer and its easy to use

h-basics Interiors

Aug 22, 2024  on Shopify

Amazing

Creating for peques

Aug 22, 2024  on Shopify

Customer service was quick, and they guided me step by step to resolve my questions. I really like the app.

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