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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Tara Herbals

Aug 26, 2024  on Shopify

will recommend

Decorative Walls

Aug 26, 2024  on Shopify

Perfect and best app for reviews and the support is so smooth and easily understandable

BioNature Labs

Aug 26, 2024  on Shopify

Sam was incredibly helpful. His friendly attitude made the entire experience smooth and stress-free. I couldn’t have asked for better support. Thanks, Sam

Les Papilles de Louise

Aug 26, 2024  on Shopify

Osung USA

Aug 26, 2024  on Shopify

Great customer service support!!

PerformaLife Wellness

Aug 25, 2024  on Shopify

I've only had the app for less than 10 minutes and I'm already amazed!! Very user friendly! I customized my review button and theme quickly and the support team is very quick to help! Jamie helped me out and she was amazing, but I'm sure they're all super helpful. 10/10 recommend if you're just starting out and building a store while keeping your overhead low.

ElementKidz

Aug 25, 2024  on Shopify

Great support and so easy to set up. Thanks Jamie for the support!

Carissimi Bedding

Aug 25, 2024  on Shopify

The app itself simple and easy to use! You don't need to have professional knowledge to create what you want. Anyway, great and quick support is there all the time. (Overall first response was in 20 seconds for my questions!) By the way special thanks goes to Sam! Great work TYDAL Team! Keep it up. Can not wait to see your future products...

Shoes Criminal

Aug 25, 2024  on Shopify

app is a bit hard to configure , with not so much features as other apps but its free and with very good customer support i got help from Jamie and she did a lot for me and even a custom css and she helped for 3 hours, best customer service ever had, app has much to improve but a lot of potential very satisfied from the app and the customer service and ** Jamie** should get a promote and a raise

Sunrise

Aug 25, 2024  on Shopify

The most friendly and supportive widget creators of all!! Thanks for there work

Jayu

Aug 25, 2024  on Shopify

NOX-ON Shop

Aug 25, 2024  on Shopify

Eenvoudig te installeren en aan te passen aan je webshop. Tot nu toe geen problemen tegen gekomen. Erg tevreden tot nu toe.

Vital Store cl

Aug 25, 2024  on Shopify

your support was fast and perfect

Spectra Baby Hrvatska

Aug 25, 2024  on Shopify

Great customer support :) They reply immediately! I love app because it is easy to use

NetEase Store

Aug 25, 2024  on Shopify

Adrian was super helpful! The app seems very promising, we are just trying it out and so far has the tools we were looking for.

Vinyl Daisy Shop

Aug 25, 2024  on Shopify

Excited to see what this app offers! Jamie was great at helping me get set up.

sunfyre.co

Aug 24, 2024  on Shopify

awsome app and amazing customer support , solved problem effeciently with patience. A++++

GuardAngel

Aug 24, 2024  on Shopify

very good cheers would use again

ecoglobalfoods

Aug 24, 2024  on Shopify

amazing response time

shopingwala

Aug 24, 2024  on Shopify

REALL VERY GOOD APP

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