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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Aleppo Tree

Aug 27, 2024  on Shopify

Very good rating and service - thanks a lot Sam for the support!

Finishing Touch Body Hair And Beauty Supplies

Aug 27, 2024  on Shopify

Thanks Jamie for All Your Help Easy to set up Excellent product review app Highly recommend the help was outstanding Thank you very much.

YAPOY

Aug 27, 2024  on Shopify

Goooooooooooood!

247 Fashion Hub

Aug 27, 2024  on Shopify

great service by sam

Partune.com

Aug 26, 2024  on Shopify

This app has exceeded my expectations, and the support team is absolutely fantastic. Every interaction I’ve had has been positive, with the team always ready to help and solve any issues swiftly. Special shoutout to Adrian for going the extra mile, but really, the entire support team deserves praise. Their dedication to ensuring everything works perfectly is truly commendable. It’s not every day you find such a reliable app paired with a top-notch support crew. I highly recommend this app to anyone looking for quality and superb customer service. Thanks again to Adrian and the whole team!

Croco Boutique DZ

Aug 26, 2024  on Shopify

Boxystraps®

Aug 26, 2024  on Shopify

Top noch customer service, special s/o to Sam too :)

eboygifts

Aug 26, 2024  on Shopify

Great Support. I will definitely use their Apps. Thank you!

Tara Herbals

Aug 26, 2024  on Shopify

will recommend

Decorative Walls

Aug 26, 2024  on Shopify

Perfect and best app for reviews and the support is so smooth and easily understandable

BioNature Labs

Aug 26, 2024  on Shopify

Sam was incredibly helpful. His friendly attitude made the entire experience smooth and stress-free. I couldn’t have asked for better support. Thanks, Sam

Les Papilles de Louise

Aug 26, 2024  on Shopify

Osung USA

Aug 26, 2024  on Shopify

Great customer service support!!

PerformaLife Wellness

Aug 25, 2024  on Shopify

I've only had the app for less than 10 minutes and I'm already amazed!! Very user friendly! I customized my review button and theme quickly and the support team is very quick to help! Jamie helped me out and she was amazing, but I'm sure they're all super helpful. 10/10 recommend if you're just starting out and building a store while keeping your overhead low.

ElementKidz

Aug 25, 2024  on Shopify

Great support and so easy to set up. Thanks Jamie for the support!

Carissimi Bedding

Aug 25, 2024  on Shopify

The app itself simple and easy to use! You don't need to have professional knowledge to create what you want. Anyway, great and quick support is there all the time. (Overall first response was in 20 seconds for my questions!) By the way special thanks goes to Sam! Great work TYDAL Team! Keep it up. Can not wait to see your future products...

Shoes Criminal

Aug 25, 2024  on Shopify

app is a bit hard to configure , with not so much features as other apps but its free and with very good customer support i got help from Jamie and she did a lot for me and even a custom css and she helped for 3 hours, best customer service ever had, app has much to improve but a lot of potential very satisfied from the app and the customer service and ** Jamie** should get a promote and a raise

Sunrise

Aug 25, 2024  on Shopify

The most friendly and supportive widget creators of all!! Thanks for there work

Jayu

Aug 25, 2024  on Shopify

NOX-ON Shop

Aug 25, 2024  on Shopify

Eenvoudig te installeren en aan te passen aan je webshop. Tot nu toe geen problemen tegen gekomen. Erg tevreden tot nu toe.

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