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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Amaanah Modesty

Aug 30, 2024  on Shopify

Amazing support, thanks to Adrian. Recommended app.

The Tramo

Aug 30, 2024  on Shopify

Super Wonderful

CentauraX

Aug 30, 2024  on Shopify

Easy to Setup and Great Support Team

Don Carpetto

Aug 30, 2024  on Shopify

Beğendim Hem uygulama hem de müşteri temsilcisi beni çok mutlu etti. Teşekkür ederim.

Slickchick

Aug 30, 2024  on Shopify

I'm just the begining of using this app but sofar i really likea it. There is everything I needed for my webshop. And the support is amazing! :)

YYBB ART

Aug 30, 2024  on Shopify

Amazing App. And Jamie help me a lot ! I recommend you use this app, which can make it very easy for you to manage the reviews of your store.

Tech Access

Aug 30, 2024  on Shopify

Excellent customer service

Cynthia Gale New York

Aug 30, 2024  on Shopify

I can't recommend the Tidal Product Reviews App enough! The app is incredibly user-friendly, and the fact that it's free is just the cherry on top. Jamie and the support team are absolutely phenomenal – they are attentive, respond within seconds, and go above and beyond to assist with any questions or issues. This app has exceeded my expectations in every way. If you're looking for a reliable, easy-to-use review app with top-notch customer service, this is it!

Oz Pet Care

Aug 30, 2024  on Shopify

Best in business, very helpful

Rehydrazn

Aug 30, 2024  on Shopify

great support, helped me on stuff past the app itself.

MK.IX VIZ

Aug 30, 2024  on Shopify

Super easy to use and the dev team are quick to respond to any hiccups! Thanks guys!

Prestige Living Essentials

Aug 30, 2024  on Shopify

I just started using the app but I love it already. everything from its ease of use to the quick customer service. Thanks Tydal

Merasa Jewellery

Aug 30, 2024  on Shopify

I've had a very good experience with this app. It's completely bug free, and very light and usable. At the same time, it does offer a few customizations to suit one's needs. Their support team (the team member I connected with Sam) is also very responsive and friendly.

Rasriwaaz - Premium saree

Aug 29, 2024  on Shopify

very nice app

Urban Rang

Aug 29, 2024  on Shopify

ArtAsync

Aug 29, 2024  on Shopify

Jamie is doing a wonderful work. She helps me a lot.

KOLDER

Aug 29, 2024  on Shopify

Excellent attention, very quick to respond and resolve questions.

DMILF

Aug 29, 2024  on Shopify

Adrian was dope. That smooth operator removed the branding off the widget to make my product reviews look even sexier. That dude deserves a raise, and a firm handshake for a job well done.

Blue Diamond Creations

Aug 29, 2024  on Shopify

Sam was great to work with! *****

Adapt Shoes

Aug 29, 2024  on Shopify

Excelente!

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