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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Oz Pet Care

Aug 30, 2024  on Shopify

Best in business, very helpful

Rehydrazn

Aug 30, 2024  on Shopify

great support, helped me on stuff past the app itself.

MK.IX VIZ

Aug 30, 2024  on Shopify

Super easy to use and the dev team are quick to respond to any hiccups! Thanks guys!

Prestige Living Essentials

Aug 30, 2024  on Shopify

I just started using the app but I love it already. everything from its ease of use to the quick customer service. Thanks Tydal

Merasa Jewellery

Aug 30, 2024  on Shopify

I've had a very good experience with this app. It's completely bug free, and very light and usable. At the same time, it does offer a few customizations to suit one's needs. Their support team (the team member I connected with Sam) is also very responsive and friendly.

Rasriwaaz - Premium saree

Aug 29, 2024  on Shopify

very nice app

Urban Rang

Aug 29, 2024  on Shopify

ArtAsync

Aug 29, 2024  on Shopify

Jamie is doing a wonderful work. She helps me a lot.

KOLDER

Aug 29, 2024  on Shopify

Excellent attention, very quick to respond and resolve questions.

DMILF

Aug 29, 2024  on Shopify

Adrian was dope. That smooth operator removed the branding off the widget to make my product reviews look even sexier. That dude deserves a raise, and a firm handshake for a job well done.

Blue Diamond Creations

Aug 29, 2024  on Shopify

Sam was great to work with! *****

Adapt Shoes

Aug 29, 2024  on Shopify

Excelente!

Vibe Culture

Aug 29, 2024  on Shopify

Awesome support! Good App! Nothing more to add ...

BALUXE

Aug 29, 2024  on Shopify

I think the app is great, it has a nice design and is easy to use. Not too many overloaded settings, just what you really need. I also had contact with customer support, which was first class for my issue! I am completely satisfied!

Custom Crafts By Paris

Aug 28, 2024  on Shopify

Great customer service and app is very well built! I used the chat to remove the 'Powered by Tydal' branding on the widget and not only did they remove it super quick, but they added me to their priority server queues and removed the email sending limit all for free! I've tried other apps but they didn't work for my needs and price range but Tydal has so many great things and is easy to work with for a great price.

THE VEGAN POTIONRY

Aug 28, 2024  on Shopify

great customer service

Unapologetically Yourself

Aug 28, 2024  on Shopify

amazing

Dark Hasu

Aug 28, 2024  on Shopify

Muy buena app, puedo configurar a mi agrado y el equipo de soporte es muy atento

SwiftSelling Co

Aug 28, 2024  on Shopify

This app is highly recommended to anyone who is starting an online business. The support team is also incredible and very helpful. They even gave me extra tips to customize my store.

Offerte Italia™

Aug 28, 2024  on Shopify

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