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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

EshopUtopia

Sep 02, 2024  on Shopify

Incredibly helpful customer support. and User friendly app

Pablo & Silva

Sep 02, 2024  on Shopify

Excellent communication from Jamie today, so seamless and pain free. She went above and beyond to even improve the look and feel of my store. So happy with the help I received and would 110% recommend.

BloodAndBlossom

Sep 02, 2024  on Shopify

Jamie was super helpful, quick in responding and really polite! Aboslutely recommend this service, they even went above and beyond in recommending me some changes to my site - which was greatly appriciated!

Hypnotize

Sep 02, 2024  on Shopify

amazing customer support

QM essence

Sep 02, 2024  on Shopify

Customer support, particularly from team member like Sam, is frequently praised for being responsive and helpful. However, some users noted that the app lacks certain features, such as a dedicated review page and the ability to display reviews on the homepage. Despite this, the overall feedback is positive, with many merchants recommending the app for enhancing customer trust and improving store reputation.

Pocket Power

Sep 01, 2024  on Shopify

pretty good

Chick Store

Sep 01, 2024  on Shopify

The support Team (Sam) is a really really nice person, he helped me everything I asked for, and even give me advice on how to improve my website, and the app itself works really well too!

MVG

Sep 01, 2024  on Shopify

Jamie was fantastic in helping me get verified and set up. She even shared valuable links to make sure i got off to a good start. Totally recommend Jamie!

Scanos Brands

Sep 01, 2024  on Shopify

Tydal does exactly what is says, and really well. The best part was the support, Sam was super helpful and super quick at assisting to get it set up. Thanks again!

Sucipetshop

Sep 01, 2024  on Shopify

Amazing customer support

DigiCore

Sep 01, 2024  on Shopify

A great app to start your Shopify store with

Shine In

Sep 01, 2024  on Shopify

Great people best customer service. Highly recommended. Sam great guy. App is also very good

Honey Stone Books

Sep 01, 2024  on Shopify

The app was easy to set up and customise for my store, and Adrian was so kind and efficient. I am still setting things up in Shopify, but I'm so appreciative of the very kind customer support and the very affordable app (at a time when I'm not making sales yet!).

BLACKSTONE BRASIL

Aug 31, 2024  on Shopify

Gostei muito do aplicativo e do atendimento do Sam, prontamente ajudou a resolver e ficamos satisfeitos com todo o funcionamento!

Big Pup Co.

Aug 31, 2024  on Shopify

Set up was simple and straight-forward. Integration with Shopify looks clean. My one interaction with customer service was fast and professional. All good so far.

Foorpets

Aug 31, 2024  on Shopify

Great app! Super easy for customers to leave a review for a given product! Great control panel for managing reviews. Reviews are nicely displayed on each product page, if any. Support team super responsive as well! Special thanks to Sam from support!

QuickTap

Aug 31, 2024  on Shopify

Really Helpful Staff, goes above and beyond to help you and Nice Application

Little Noemi's

Aug 31, 2024  on Shopify

Great app and excellent service for store owners

VapeCrystal

Aug 31, 2024  on Shopify

Adrian is very helpfully and the app is super and easy

Herbotica

Aug 30, 2024  on Shopify

(Adrian) was very helpful, took out the branding and was effective.

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