Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Reviews | Subscriptions

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating

4.9

5

2,276
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Scanos Brands

Sep 01, 2024 on Shopify

Tydal does exactly what is says, and really well. The best part was the support, Sam was super helpful and super quick at assisting to get it set up. Thanks again!

Sucipetshop

Sep 01, 2024 on Shopify

Amazing customer support

DigiCore

Sep 01, 2024 on Shopify

A great app to start your Shopify store with

Shine In

Sep 01, 2024 on Shopify

Great people best customer service. Highly recommended. Sam great guy. App is also very good

Honey Stone Books

Sep 01, 2024 on Shopify

The app was easy to set up and customise for my store, and Adrian was so kind and efficient. I am still setting things up in Shopify, but I'm so appreciative of the very kind customer support and the very affordable app (at a time when I'm not making sales yet!).

BLACKSTONE BRASIL

Aug 31, 2024 on Shopify

Gostei muito do aplicativo e do atendimento do Sam, prontamente ajudou a resolver e ficamos satisfeitos com todo o funcionamento!

Big Pup Co.

Aug 31, 2024 on Shopify

Set up was simple and straight-forward. Integration with Shopify looks clean. My one interaction with customer service was fast and professional. All good so far.

Foorpets

Aug 31, 2024 on Shopify

Great app! Super easy for customers to leave a review for a given product! Great control panel for managing reviews. Reviews are nicely displayed on each product page, if any. Support team super responsive as well! Special thanks to Sam from support!

QuickTap

Aug 31, 2024 on Shopify

Really Helpful Staff, goes above and beyond to help you and Nice Application

Little Noemi's

Aug 31, 2024 on Shopify

Great app and excellent service for store owners

VapeCrystal

Aug 31, 2024 on Shopify

Adrian is very helpfully and the app is super and easy

Herbotica

Aug 30, 2024 on Shopify

(Adrian) was very helpful, took out the branding and was effective.

Amaanah Modesty

Aug 30, 2024 on Shopify

Amazing support, thanks to Adrian. Recommended app.

The Tramo

Aug 30, 2024 on Shopify

Super Wonderful

CentauraX

Aug 30, 2024 on Shopify

Easy to Setup and Great Support Team

Don Carpetto

Aug 30, 2024 on Shopify

Beğendim Hem uygulama hem de müşteri temsilcisi beni çok mutlu etti. Teşekkür ederim.

Slickchick

Aug 30, 2024 on Shopify

I'm just the begining of using this app but sofar i really likea it. There is everything I needed for my webshop. And the support is amazing! :)

YYBB ART

Aug 30, 2024 on Shopify

Amazing App. And Jamie help me a lot ! I recommend you use this app, which can make it very easy for you to manage the reviews of your store.

Tech Access

Aug 30, 2024 on Shopify

Excellent customer service

Cynthia Gale New York

Aug 30, 2024 on Shopify

I can't recommend the Tidal Product Reviews App enough! The app is incredibly user-friendly, and the fact that it's free is just the cherry on top. Jamie and the support team are absolutely phenomenal – they are attentive, respond within seconds, and go above and beyond to assist with any questions or issues. This app has exceeded my expectations in every way. If you're looking for a reliable, easy-to-use review app with top-notch customer service, this is it!