Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Reviews | Subscriptions

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating

4.9

5

2,276
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Moishaka

Sep 03, 2024 on Shopify

Wow Thank you so much Sam, talk about super great support, so happy to have found this app.

Este Candles

Sep 03, 2024 on Shopify

The app looks great! I'm about to get around to using it and customising it. The customer service was excellent, Jamie was very friendly and efficient and responded to my inquiry with the promptness. Highly recommend

City Soul

Sep 03, 2024 on Shopify

Super easy to set up, and Jamie from support was amazing—really friendly and helpful. It has everything you need to collect reviews for your store. Highly recommend!

Jadew Fine Jewellery

Sep 03, 2024 on Shopify

Chizeled

Sep 02, 2024 on Shopify

Great customer support so far and very good app

Street Saver

Sep 02, 2024 on Shopify

i was facing bit issues in my store and their team was so cooperative and friendly. I'm so satisfied with them. Thank TYDAL TEAM.

My Store

Sep 02, 2024 on Shopify

Awesome support team. Quick to respond, and helpful with any issues. Appt is simple and easy to use.

LuxuryJewelryMe

Sep 02, 2024 on Shopify

Very helpfull!!!! Quick !!!! and Supportive. Thank you very much

Jagmag Lights

Sep 02, 2024 on Shopify

great app, fast response

Big Desire

Sep 02, 2024 on Shopify

Outstanding and cooperative support. They helped me with all the basic setups. I recommend it to store owners.

Kamura Hoshi

Sep 02, 2024 on Shopify

Great experience so far and Adrian has been a great help

Magnet Pro⚡

Sep 02, 2024 on Shopify

Great Customer Service!

EshopUtopia

Sep 02, 2024 on Shopify

Incredibly helpful customer support. and User friendly app

Pablo & Silva

Sep 02, 2024 on Shopify

Excellent communication from Jamie today, so seamless and pain free. She went above and beyond to even improve the look and feel of my store. So happy with the help I received and would 110% recommend.

BloodAndBlossom

Sep 02, 2024 on Shopify

Jamie was super helpful, quick in responding and really polite! Aboslutely recommend this service, they even went above and beyond in recommending me some changes to my site - which was greatly appriciated!

Hypnotize

Sep 02, 2024 on Shopify

amazing customer support

QM essence

Sep 02, 2024 on Shopify

Customer support, particularly from team member like Sam, is frequently praised for being responsive and helpful. However, some users noted that the app lacks certain features, such as a dedicated review page and the ability to display reviews on the homepage. Despite this, the overall feedback is positive, with many merchants recommending the app for enhancing customer trust and improving store reputation.

Pocket Power

Sep 01, 2024 on Shopify

pretty good

Chick Store

Sep 01, 2024 on Shopify

The support Team (Sam) is a really really nice person, he helped me everything I asked for, and even give me advice on how to improve my website, and the app itself works really well too!

MVG

Sep 01, 2024 on Shopify

Jamie was fantastic in helping me get verified and set up. She even shared valuable links to make sure i got off to a good start. Totally recommend Jamie!