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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,515)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The TechU Store

May 09, 2025  on Shopify

Good app that makes your approach to get your customers involved/interested in making a purchase easier.

myhomestore.co.uk

May 09, 2025  on Shopify

Coco Du Sol

May 08, 2025  on Shopify

AMAZING! Works as advertised and first time importing reviews had some issues but chatted with a customer service rep and had the issue solved and other questions answered all in less than 5 min.

Glory 2 Glory Boutique

May 07, 2025  on Shopify

Jamie helped me today with verifying my store. The process was super simple and extremely fast. Double thanks for the kind compliment on my store and how good it looks and being well built. I appreciate that as it's my first store and I'm learning as I go!! So far my experience has been great with them!

Fitness Specialist

May 07, 2025  on Shopify

thrmomio

May 07, 2025  on Shopify

Nice and easy app, with 24/7 chat and very quick respons

Resto Supply Hub

May 07, 2025  on Shopify

Great customer services. They limited some functionalities like using our own email for sending mails and anonymous review. Otherwise it's good.

Fapasisa

May 07, 2025  on Shopify

Great and speedy customer attention.

MONDO

May 07, 2025  on Shopify

great

Ophelis

May 06, 2025  on Shopify

Super App, die Verifizierung hat sehr schnell geklappt und Adrian hat bei einer anderen Frage auch direkt eine Antwort gehabt sodass wir Tydal definitiv weiterempfehlen können! <3

Body 2 Body

May 06, 2025  on Shopify

Love the great customer service. I spoke with Jamie and she’s amazing. Couldn’t ask for more.

TruSense Aromatherapy Skincare

May 05, 2025  on Shopify

OMG, so helpful and went above what I asked to give me input of some changes I could make to improve my site. Thank you so much!!!

Sampoule

May 05, 2025  on Shopify

Great app. Sam helped me out really well.

SANTÉ Design

May 05, 2025  on Shopify

Quick and good help!

Timbersmith

May 05, 2025  on Shopify

I've only just signed up to Tydal but it looks like a great App and Adrian has already been super helpful!

Harmonicafactory

May 04, 2025  on Shopify

Just installed it, seems to be working fine!

Avalonia Candles

May 03, 2025  on Shopify

Great review app! Had the pleasure of being helped by Jamie who walked me through how to use the app and how to make the most from it. Can't wait to integrate it into my store!

Scripture and Style

May 02, 2025  on Shopify

Maëlia Style

Apr 30, 2025  on Shopify

Merci beaucoup à Jamie pour son aide :) application très simple, le chat est réactif !

Mapayah

Apr 29, 2025  on Shopify

really great app for post purchase review emailer, and really helpful contact staff

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