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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sagar Bunairi

Mar 04, 2025  on Shopify

Excellent, they are really helpful

Našitko

Mar 04, 2025  on Shopify

It is good

ISDE5

Mar 04, 2025  on Shopify

I am still trying the app. But i got a smooth and an excellent communication with "Jamie", and i am confident it will be a great move. Thank you.

Dayglow Color

Mar 04, 2025  on Shopify

Really great app! I've tried a lot of review apps, and none compare in value to TYDAL's free app. There are a lot of settings to customize color, font, icons, etc. I love the flexibility you get and how minimal and good it looks on screen. Jamie was quick to answer any questions I had! Would recommend to any store

Dripit

Mar 03, 2025  on Shopify

(Jamie Review) Really nicem fast, professional, and energetic service that pushes me as a business owner to work with you. I absolutely recommend you.

Frankie's Timeless Art

Mar 03, 2025  on Shopify

Very helpful and amazing!

Self Care Go

Mar 03, 2025  on Shopify

Great and fast customer service

tecnorastore

Mar 03, 2025  on Shopify

Great support!

Calmiify

Mar 03, 2025  on Shopify

Adrian from the support team has been really helpful and quick.

ZODORI

Mar 02, 2025  on Shopify

This is a fantastic app and the team is the best that you could ever met with, cheers!

Charchill

Mar 02, 2025  on Shopify

Craftatopia

Mar 02, 2025  on Shopify

Very helpful customer service - thanks for your help Sam.

Laughing Bird Coffee Co.

Mar 02, 2025  on Shopify

It's free! How do they make $ I wonder? I opened the chat to have the Tydal Branding removed which was a quick process. Jamie was fast and friendly. Easy Peezy!

Hartley & Hall Bathrooms

Mar 01, 2025  on Shopify

Effortless to set up and up to now looks great. had some extra features added for free.

Abhishek Products

Mar 01, 2025  on Shopify

app is good

SmileLab.

Mar 01, 2025  on Shopify

Very helpful team, easy to use and install.

Urban Loft

Feb 28, 2025  on Shopify

The Support Team (Sam) is fabulous. They solved all my queries instantly. Overall the app is good for collecting reviews. Looking forward to the new features

Avyarna

Feb 28, 2025  on Shopify

The app is good and easy to access. Also, the chat support is happy to help - Jamie

G UNDIE

Feb 28, 2025  on Shopify

Great customer service

Arimi Home & Kitchen

Feb 28, 2025  on Shopify

The support team is amazing! Jamie was very professional and patient with us as we were trying to import our reviews in our Shopify store. Very happy with the service. Thank you

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