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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Genflix

Sep 05, 2024  on Shopify

Thanks jamie for your help, and yeah obviously the app is amazing in terms of navigation and the features. i would suggest everyone over other reviews app out there.

JCMarie

Sep 05, 2024  on Shopify

Great experience! Customer service is amazing and so quick. I am creating my website on my own and this is probably the best help I have received in the 2 months I have been working on my webpage.

Pixie's Mythical Emporium

Sep 05, 2024  on Shopify

(Adrian) was very helpful, friendly and sweet!

KD Wild Blossom Designs

Sep 05, 2024  on Shopify

I talked to Adrian to help me today and received the best help! Thank you so much for your time Adrian you were very friendly and extremely helpful today keep up the good work you are doing wonderful!

UKsBestDesigns

Sep 05, 2024  on Shopify

Awesome app, Adrian was the helper of the century, very kind and helpful

Sundarbans Watches

Sep 05, 2024  on Shopify

Team are great, customer service on point!

Koel

Sep 05, 2024  on Shopify

the app is amazing and it's free to use the support was so amazing my support was jamie and the reply is so fast they fixed my issues i'm really hape to find this app :) :) :)

LOCKDEALZ

Sep 05, 2024  on Shopify

great

LeiBruce

Sep 05, 2024  on Shopify

Great service! Thanks Jamie for all your help.

The Aqua Cure

Sep 04, 2024  on Shopify

this app is great especially thats it free and no branding either. customer service is fast and very helpful thanks to adrien for helping me out

MQM

Sep 04, 2024  on Shopify

I had an outstanding experience with Tydal, thanks to Adrian's exceptional assistance! From the moment I reached out, Adrian was attentive, knowledgeable, and genuinely invested in helping me find the perfect solution. He patiently answered all my questions, provided insightful recommendations, and went above and beyond to ensure I felt confident with my choice. It's rare to find such dedicated support these days, and Adrian's commitment to providing a top-notch customer experience truly stood out. Thank you, Tydal and Adrian, for making the process smooth, enjoyable, and stress-free. Highly recommend!

Doubled Talents

Sep 04, 2024  on Shopify

I just added TYDAL to my store and it was very easy to set up! Very intuitive and I'm sure it will be super helpful for my customers as well. I really like the option of customizing the review request email as well as the colors! I had to contact support and had a great experience with the support staff, Adrian. Very friendly, helpful and quick responses. Definitely recommend the app.

Sassify’N Essentials

Sep 04, 2024  on Shopify

Did a great job and very helpful

Darian's Perfumery

Sep 04, 2024  on Shopify

very nice

YANYOO Tea

Sep 04, 2024  on Shopify

Great app. Love it.

Scented_Burn

Sep 04, 2024  on Shopify

SOUTHBAYSALTS

Sep 04, 2024  on Shopify

Jamie was amazing.. Helpful, fast and very friendly. The service is top notch!

StabiliKnee™

Sep 04, 2024  on Shopify

Nice APP

Feline Flow

Sep 04, 2024  on Shopify

I just downloaded the app and need some time to explore all its features, but it looks like a very intuitive and useful tool. For a free app, it offers a lot of functions that you'd normally have to pay for in others. Sam from the support team was really helpful, quickly answering my questions and resolving any doubts I had.

GeoPlakaty

Sep 04, 2024  on Shopify

the application is great, contact with the service is at the highest level, Mrs. Jamie helped me solve my problems in a flash. I recommend!

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