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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

LeiBruce

Sep 05, 2024  on Shopify

Great service! Thanks Jamie for all your help.

The Aqua Cure

Sep 04, 2024  on Shopify

this app is great especially thats it free and no branding either. customer service is fast and very helpful thanks to adrien for helping me out

MQM

Sep 04, 2024  on Shopify

I had an outstanding experience with Tydal, thanks to Adrian's exceptional assistance! From the moment I reached out, Adrian was attentive, knowledgeable, and genuinely invested in helping me find the perfect solution. He patiently answered all my questions, provided insightful recommendations, and went above and beyond to ensure I felt confident with my choice. It's rare to find such dedicated support these days, and Adrian's commitment to providing a top-notch customer experience truly stood out. Thank you, Tydal and Adrian, for making the process smooth, enjoyable, and stress-free. Highly recommend!

Doubled Talents

Sep 04, 2024  on Shopify

I just added TYDAL to my store and it was very easy to set up! Very intuitive and I'm sure it will be super helpful for my customers as well. I really like the option of customizing the review request email as well as the colors! I had to contact support and had a great experience with the support staff, Adrian. Very friendly, helpful and quick responses. Definitely recommend the app.

Sassify’N Essentials

Sep 04, 2024  on Shopify

Did a great job and very helpful

Darian's Perfumery

Sep 04, 2024  on Shopify

very nice

YANYOO Tea

Sep 04, 2024  on Shopify

Great app. Love it.

Scented_Burn

Sep 04, 2024  on Shopify

SOUTHBAYSALTS

Sep 04, 2024  on Shopify

Jamie was amazing.. Helpful, fast and very friendly. The service is top notch!

StabiliKnee™

Sep 04, 2024  on Shopify

Nice APP

Feline Flow

Sep 04, 2024  on Shopify

I just downloaded the app and need some time to explore all its features, but it looks like a very intuitive and useful tool. For a free app, it offers a lot of functions that you'd normally have to pay for in others. Sam from the support team was really helpful, quickly answering my questions and resolving any doubts I had.

GeoPlakaty

Sep 04, 2024  on Shopify

the application is great, contact with the service is at the highest level, Mrs. Jamie helped me solve my problems in a flash. I recommend!

House of Habanero

Sep 04, 2024  on Shopify

Im still just setting up this app on my site but so far the UX has been great. Very easy to use and completely free, including advanced features you usually have to pay for like watermark removal, priority email access, customization etc. I just had to chat with Jamie to verify my store, she was super quick and polite, and unlocked all the features in a few minutes. Thanks alot!

ISRAEL APPAREL CO

Sep 04, 2024  on Shopify

This is the best Reviews app available on Shopify period. The fastest and most supportive customer support and incredible options. Look no further this is the app you've been looking for all along. Install and enjoy!!

Elevessentials

Sep 03, 2024  on Shopify

Jamie was a lifesaver! She quickly helped me remove the branding, making my store look sleek and fully mine. Fast, friendly, and fiercely effective — Jamie's got the magic touch! ✨ Highly recommend!

Force of Habit Barbell Company

Sep 03, 2024  on Shopify

Great customer service

Anjadeer LLC

Sep 03, 2024  on Shopify

This is an awesome product. As a startup shop, this helped me get the all-important reviews to be able to grow as a business as well as learn from the reviews to improve my products. I wish Tydal the very best as it is a great product.

Culinavo

Sep 03, 2024  on Shopify

Great service! Very fast responses from the team at TYDAL!

PartyPal

Sep 03, 2024  on Shopify

Everything you need for free, if I could I would give it 10 star rating, also customer support is on TOP!

Karseell Pakistan

Sep 03, 2024  on Shopify

I didn't know how to express that so much i love using this app on my store its an all in one review plugin and their support team are present 24/7 for free help even they help you like their own store and at the end give u a free feedback that was truly awesome. I love the way they respect your data and free consulation

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