Rivo Reviews App Review: Features, Pros & Cons for Shopify

Name: TYDAL Product Reviews
Brand: TYDAL
SKU: shopify-rivo-reviews-app-by-tydal
Rating: 4.9 (2260 reviews)

Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating

4.9

5

2,284
4

58
3

4
2

2
1

16

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Kanteen store

Sep 07, 2024 on Shopify

Poupetteparis

Sep 07, 2024 on Shopify

this application is exactly what i was looking for. everything is perfect. i honestly have nothing more to say!

Bosel Pesado

Sep 07, 2024 on Shopify

Easy to install and the support is great. Easy to use and integrates seamlessly. Additionally the customer service and support is fantastic (Especially Jamie!). Couldn't recommend it enough.

Nexora

Sep 07, 2024 on Shopify

The team is incredibly attentive, friendly, and quick to respond. Their excellent customer service made everything smooth and pleasant. A special thanks to Adrian for his outstanding support. Highly recommended!

The Light BEA Company

Sep 07, 2024 on Shopify

Awesome! The response time was quick, and Adrian who assisted me was very helpful and professional. Looking forward to the reviews from our customers. Thanks for this cool app, keep it up!

GK kustomz

Sep 07, 2024 on Shopify

Adrian Went above and beyond to help me on the setup. Great App and even better customer support.

ChicyCuddle

Sep 07, 2024 on Shopify

Best one

MD Pro Kit

Sep 06, 2024 on Shopify

Great support, very friendly and fast but also made sure to check on things I didn't even think about.

Yappy Corner

Sep 06, 2024 on Shopify

Really good support (in my case Adrian), finished the TYDAL branding removal in a second.

The Nook

Sep 06, 2024 on Shopify

Quick to setup, straight to the point. Works Well

hooked.

Sep 06, 2024 on Shopify

This app has been a game-changer for my store! It’s so easy to set up, and I love how it lets my customers leave reviews right on my site. The interface is clean, and everything works smoothly. Sam from the support team was incredibly helpful in getting everything up and running. Plus, it’s really helped build trust with new shoppers. Definitely recommend this app to anyone looking to boost their store’s credibility!

Peach & Plume

Sep 06, 2024 on Shopify

So far, I Love the app. I even chatted with Sam in support, and he went above and beyond. That means a lot to a small business.

Geek Pal

Sep 06, 2024 on Shopify

great support from Adrian

Luhxemart

Sep 06, 2024 on Shopify

TYDAL has completely transformed how we manage customer feedback. The app is incredibly easy to use, and the integration with our Shopify store was seamless. Our customers love the intuitive review system, and we’ve seen a significant boost in conversions since implementing it. The customization options are fantastic, allowing us to match the look and feel of our brand perfectly. Plus, the support team is responsive and helpful. Highly recommend TYDAL for any store looking to enhance their customer experience!

The House

Sep 06, 2024 on Shopify

Wonderful experience so far! Great customer service. Adrian was a big help. I will be back to give more feedback as I continue to use the app!

Univers Yoga

Sep 06, 2024 on Shopify

perfect app, thanks to Adrian from the support team

Best Home Essentials

Sep 06, 2024 on Shopify

Tirumala Herbs

Sep 06, 2024 on Shopify

Deadly Rose

Sep 05, 2024 on Shopify

Customer service is amazing. Easily installed. I recommend this app for starter or seasoned stores.

Alexander's Uniforms

Sep 05, 2024 on Shopify

Fast support and a modern/beautiful design. Love this app!