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Customer reviews: TYDAL Reviews | Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,507)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Yappy Corner

Sep 06, 2024  on Shopify

Really good support (in my case Adrian), finished the TYDAL branding removal in a second.

The Nook

Sep 06, 2024  on Shopify

Quick to setup, straight to the point. Works Well

hooked.

Sep 06, 2024  on Shopify

This app has been a game-changer for my store! It’s so easy to set up, and I love how it lets my customers leave reviews right on my site. The interface is clean, and everything works smoothly. Sam from the support team was incredibly helpful in getting everything up and running. Plus, it’s really helped build trust with new shoppers. Definitely recommend this app to anyone looking to boost their store’s credibility!

Peach & Plume

Sep 06, 2024  on Shopify

So far, I Love the app. I even chatted with Sam in support, and he went above and beyond. That means a lot to a small business.

Geek Pal

Sep 06, 2024  on Shopify

great support from Adrian

Luhxemart

Sep 06, 2024  on Shopify

TYDAL has completely transformed how we manage customer feedback. The app is incredibly easy to use, and the integration with our Shopify store was seamless. Our customers love the intuitive review system, and we’ve seen a significant boost in conversions since implementing it. The customization options are fantastic, allowing us to match the look and feel of our brand perfectly. Plus, the support team is responsive and helpful. Highly recommend TYDAL for any store looking to enhance their customer experience!

The House

Sep 06, 2024  on Shopify

Wonderful experience so far! Great customer service. Adrian was a big help. I will be back to give more feedback as I continue to use the app!

Univers Yoga

Sep 06, 2024  on Shopify

perfect app, thanks to Adrian from the support team

Best Home Essentials

Sep 06, 2024  on Shopify

Tirumala Herbs

Sep 06, 2024  on Shopify

Deadly Rose

Sep 05, 2024  on Shopify

Customer service is amazing. Easily installed. I recommend this app for starter or seasoned stores.

Alexander's Uniforms

Sep 05, 2024  on Shopify

Fast support and a modern/beautiful design. Love this app!

Genflix

Sep 05, 2024  on Shopify

Thanks jamie for your help, and yeah obviously the app is amazing in terms of navigation and the features. i would suggest everyone over other reviews app out there.

JCMarie

Sep 05, 2024  on Shopify

Great experience! Customer service is amazing and so quick. I am creating my website on my own and this is probably the best help I have received in the 2 months I have been working on my webpage.

Pixie's Mythical Emporium

Sep 05, 2024  on Shopify

(Adrian) was very helpful, friendly and sweet!

KD Wild Blossom Designs

Sep 05, 2024  on Shopify

I talked to Adrian to help me today and received the best help! Thank you so much for your time Adrian you were very friendly and extremely helpful today keep up the good work you are doing wonderful!

UKsBestDesigns

Sep 05, 2024  on Shopify

Awesome app, Adrian was the helper of the century, very kind and helpful

Sundarbans Watches

Sep 05, 2024  on Shopify

Team are great, customer service on point!

Koel

Sep 05, 2024  on Shopify

the app is amazing and it's free to use the support was so amazing my support was jamie and the reply is so fast they fixed my issues i'm really hape to find this app :) :) :)

LOCKDEALZ

Sep 05, 2024  on Shopify

great

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