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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Cotton Stories

Sep 08, 2024  on Shopify

Its a great free alternative app for any review product app

Jignsid.com

Sep 08, 2024  on Shopify

Smooth, Right to the point, Full of freebies

My Custom Nursery

Sep 08, 2024  on Shopify

Great customer service

ALYS Collection

Sep 08, 2024  on Shopify

Lovely service

PURE & GREAT

Sep 08, 2024  on Shopify

Einfach zu installieren, hat alles was ich brauche. Toller Support (Danke Sam!)

Intemporal

Sep 07, 2024  on Shopify

SHOPYO

Sep 07, 2024  on Shopify

Wij zijn nieuw op dit app en hebben het gedownload omdat het helemaal gratis was. Heel Hulpzaam Chatdiensten!

LitTOLS - Toys & Games

Sep 07, 2024  on Shopify

It was very good and quick response form Sam. Thanks

Dogstory

Sep 07, 2024  on Shopify

Eagle Footwear

Sep 07, 2024  on Shopify

Easy setup and perfect integration

PRIORITÉ.

Sep 07, 2024  on Shopify

英語ですが、サポート体制が整っています

Kanteen store

Sep 07, 2024  on Shopify

Poupetteparis

Sep 07, 2024  on Shopify

this application is exactly what i was looking for. everything is perfect. i honestly have nothing more to say!

Bosel Pesado

Sep 07, 2024  on Shopify

Easy to install and the support is great. Easy to use and integrates seamlessly. Additionally the customer service and support is fantastic (Especially Jamie!). Couldn't recommend it enough.

Nexora

Sep 07, 2024  on Shopify

The team is incredibly attentive, friendly, and quick to respond. Their excellent customer service made everything smooth and pleasant. A special thanks to Adrian for his outstanding support. Highly recommended!

The Light BEA Company

Sep 07, 2024  on Shopify

Awesome! The response time was quick, and Adrian who assisted me was very helpful and professional. Looking forward to the reviews from our customers. Thanks for this cool app, keep it up!

GK kustomz

Sep 07, 2024  on Shopify

Adrian Went above and beyond to help me on the setup. Great App and even better customer support.

ChicyCuddle

Sep 07, 2024  on Shopify

Best one

MD Pro Kit

Sep 06, 2024  on Shopify

Great support, very friendly and fast but also made sure to check on things I didn't even think about.

Yappy Corner

Sep 06, 2024  on Shopify

Really good support (in my case Adrian), finished the TYDAL branding removal in a second.

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