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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Gotha Travel

Sep 11, 2024  on Shopify

Ottima App, quello che mi serviva per il mio business online. Customer service is incredible. Adrian help me so much!

Kohomba

Sep 11, 2024  on Shopify

First time trying it out and its a cool app and their live chat agent Adrian was super helpful and fast with his replies.

Essence Planner

Sep 11, 2024  on Shopify

Hunni

Sep 11, 2024  on Shopify

The app works well and when I had some questions the team (Adrian especially) was able to help me really well and really quickly. Thank you!

Livaliora

Sep 11, 2024  on Shopify

Great support from the customer service!

Don's Dose

Sep 11, 2024  on Shopify

Sam from the support team did an amazing job helping me out with a few issues I had on my website when it came to reviews. Their kindness and support allowed me to carry on with my day without having to worry about future problems with reviews on my website. Definitely recommend!

Ruzena

Sep 11, 2024  on Shopify

thanks

Copper Tech

Sep 10, 2024  on Shopify

Great support

Focus Essentials

Sep 10, 2024  on Shopify

Such a great app and the customer service is outstanding, thank you Jamie!! Really can't ask for much more. Thanks again team :) they go above and beyond.

Urban Street Clothing

Sep 10, 2024  on Shopify

Tydal app review simple to use and easy to install my site is not published yet but looks good on the site .I had to get in touch with support to remove the tydal branding and to get priority emailing and jamie was quick and gave me useful info. Support was great - Recommend yes

Jewell's Jamzz

Sep 10, 2024  on Shopify

Sam and Adrian are fantastic communicators. Super stoked to get our reviews out for others to see. Thank you so much for your patience and for setting up such a rockin' app! Appreciate you!

Fizzit

Sep 10, 2024  on Shopify

Excellent App. Very easy to set up. Adrian helped me and was awesome, patient and knowlegable!

USA Quickly

Sep 10, 2024  on Shopify

Tropesoul

Sep 10, 2024  on Shopify

super job by sam!!!

Smart Sarms

Sep 10, 2024  on Shopify

Thank you, Sam, for your excellent support! Fast, helpful, and one of the best looking and user friendly review apps I’ve used. Highly recommended.

WitchandWizardArts

Sep 10, 2024  on Shopify

By far the easiest thing I've done with building my site, so far. Adrian made it a very smooth experience, was personable and even gave me extra tips on how to improve my Shopify website, that others are trying to sell me. Provided me VIP tier customer service for free. Definitely recommend! Thanks Adrian!

Hoop Hype

Sep 10, 2024  on Shopify

Everything about this app is amazing!

AURA3

Sep 10, 2024  on Shopify

A special shoutout to — SAM & Jammie I can't say enough good things about the TYDAL app! It has completely transformed the way we manage our Shopify store, making the entire process seamless and efficient. The features are user-friendly and have added immense value to our operations. The team was incredibly responsive and went above and beyond to ensure all our questions were answered and everything was set up perfectly. Excellent service and an amazing app! Highly recommend! Very Satisfied

Hardicase

Sep 09, 2024  on Shopify

pretty bloody good

HijabunisaByAKH

Sep 09, 2024  on Shopify

Great App. Excellent customer service.

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