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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Urban Street Clothing

Sep 10, 2024  on Shopify

Tydal app review simple to use and easy to install my site is not published yet but looks good on the site .I had to get in touch with support to remove the tydal branding and to get priority emailing and jamie was quick and gave me useful info. Support was great - Recommend yes

Jewell's Jamzz

Sep 10, 2024  on Shopify

Sam and Adrian are fantastic communicators. Super stoked to get our reviews out for others to see. Thank you so much for your patience and for setting up such a rockin' app! Appreciate you!

Fizzit

Sep 10, 2024  on Shopify

Excellent App. Very easy to set up. Adrian helped me and was awesome, patient and knowlegable!

USA Quickly

Sep 10, 2024  on Shopify

Tropesoul

Sep 10, 2024  on Shopify

super job by sam!!!

Smart Sarms

Sep 10, 2024  on Shopify

Thank you, Sam, for your excellent support! Fast, helpful, and one of the best looking and user friendly review apps I’ve used. Highly recommended.

WitchandWizardArts

Sep 10, 2024  on Shopify

By far the easiest thing I've done with building my site, so far. Adrian made it a very smooth experience, was personable and even gave me extra tips on how to improve my Shopify website, that others are trying to sell me. Provided me VIP tier customer service for free. Definitely recommend! Thanks Adrian!

Hoop Hype

Sep 10, 2024  on Shopify

Everything about this app is amazing!

AURA3

Sep 10, 2024  on Shopify

A special shoutout to — SAM & Jammie I can't say enough good things about the TYDAL app! It has completely transformed the way we manage our Shopify store, making the entire process seamless and efficient. The features are user-friendly and have added immense value to our operations. The team was incredibly responsive and went above and beyond to ensure all our questions were answered and everything was set up perfectly. Excellent service and an amazing app! Highly recommend! Very Satisfied

Hardicase

Sep 09, 2024  on Shopify

pretty bloody good

HijabunisaByAKH

Sep 09, 2024  on Shopify

Great App. Excellent customer service.

My Store

Sep 09, 2024  on Shopify

great support

Neko's Nook

Sep 09, 2024  on Shopify

Excellent customer service and smooth integration

RelativEssentials

Sep 09, 2024  on Shopify

Would highly recommend this app. Great customer service and very detailed in helping, very user friendly as well.

MusicStreet

Sep 09, 2024  on Shopify

super helpful & friendly support team on the livechat, seamless integration with the heavily modified shopify theme. Thanks guys!!

CodeXDeal

Sep 09, 2024  on Shopify

just want to say this app is great , and its free , i recommend it thank you for the great app much appreciated

Doabella

Sep 09, 2024  on Shopify

This app seems like a powerful tool for gathering and showcasing customer reviews. I'm looking forward to seeing how it enhances customer trust and boosts engagement on my store. Sam provided outstanding support. He was incredibly helpful, friendly, and responsive throughout the process. The VIP status and additional support perks are much appreciated! Overall, I'm very pleased with both the app and the support experience. Thank you for making this such a positive experience!

Trivialicious Trivia Packs

Sep 09, 2024  on Shopify

Wonderful service. Easy to work with, app works great.

USSOLID.UK

Sep 09, 2024  on Shopify

Nice customer service

Calmexia

Sep 08, 2024  on Shopify

Just discovered this app and I can already say it's worth adding to your store. Fastest customer service respond time with Adrian as support team. Removed branding and unlocked VIP features just in few seconds and the best part was, it's totally free. Can't wait to keep using this app and ultimately improving my store conversions

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